Craig Guillot

Article

May 5, 2021

Consumer-facing digitalization efforts steal the spotlight, but momentum is growing for operational-side automation.

Article

Jan 20, 2021

A different approach to data and benchmarking can fill gaps in the standard metrics and help banks and credit unions navigate COVID’s economic uncertainties.
meeting 2

Article

Feb 20, 2020

As the banking industry faces tighter margins and increasing competition for customers, many financial executives find themselves looking to cost reductions and department downsizing to better their bottom lines. Yet, those who take a balanced approach […]
Mobile Wallet

Article

Jan 29, 2020

We’ve heard the hype about mobile wallets for almost a decade. And heard it. And heard it. And yet … the road to adoption has been slow. Passenger-pigeon slow. Tin-can-and-string slow. Ugly-beige-rotary-phone slow. The stats tell […]
digital convergence

Article

Sep 20, 2019

Banks have talked for years about bridging the yawning gap between physical and digital channels—first via multichannel, then omnichannel. The progress, if slow at times, still promised something revolutionary. Something novel. And, for the puckish, something with a funny-but-catchy name. Welcome...
Customer Service

Article

Sep 16, 2019

Back when people visited banks as their sole way to deposit paychecks, make large cash withdrawals and move money between accounts, branches were built to portray security and stability. An armed guard, few windows, and tellers […]
digital convergence

Article

Aug 15, 2019

What an unfortunate name, that 5G. It sounds an awful lot like a ho-hum version of 4G-plus, much as new iPhone models improve in tiny increments these days. But as this new wireless technology commences its […]
digital convergence

Article

Jul 12, 2019

As banks rush to digital in an effort to please their customers, many leave behind one of the most important elements consumers want: the human touch. To be sure, automation and machine learning can drive efficiencies. […]
stethoscope

Article

Jun 17, 2019

With a sound not unlike this—“CECL, CECL, CECL”—the clock is ticking for banks to comply with the Current Expected Credit Loss standard. Waiting until the last minute is no option at all, given the unprecedented changes […]
compliance_regulations

Article

May 22, 2019

While banks remain on guard for robbers, unscrupulous employees and hackers—keeping the proverbial vault sealed shut—trusted third party vendors could leave the wide door open to cybercriminals.  Outsourcing, connectivity and cloud-based solutions have delivered tremendous benefits […]
relationship

Article

Apr 5, 2019

While social media has become an important marketing channel in the financial services industry, many banks maintain a presence simply for the sake of it. And those platforms—whether on Facebook, Instagram, Twitter or Snapchat—are just too crowded to embrace the...
Balazs-Conny Award stage

Article

Aug 24, 2018

More than 1.7 billion people across the globe remain unbanked, according to the latest data from the World Bank’s Global Financial Inclusion database. And it’s a growing problem in countries such as Sri...
Award for Pepper_top2

Article

Jul 30, 2018

As U.S. banks and financial services companies seek new innovations to enhance their products and services, many are looking to the global market for inspiration. The 2018 BAI Global Innovation Awards recognize industry leaders and showcase how...
Topper Image - 2017 GIA

Article

Jul 18, 2018

The financial services industry in the 21st century has reached a crossroads: Innovation no longer serves as a nice option to obtain a competitive advantage. Now, survival depends on it. As banks across the globe strive to bring new products and...
shutterstock_25667818

Article

May 24, 2018

One way to look at banking, data, silos and credit loss is to consider the image offered by Peter Cherpak, Executive Vice President and Partner at Ardmore Banking Advisors in west suburban Philadelphia: “There’s a lot […]
shutterstock_316222244

Article

May 17, 2018

Back in the 1990s, phishing criminals masqueraded as Nigerian prices, lottery directors and attorneys for deceased tycoons, toting the email equivalent of a suitcase full of millions. All you needed to do was provide your bank […]
shutterstock_289113524

Article

Apr 26, 2018

Few customers enjoy speaking with a bank’s interactive voice response system—and when you think about it, why should they? For starters, the systems have limited communication abilities and it can take multiple rounds of queries and […]
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Article

Mar 29, 2018

Millennials are too often written off as a generation of overeducated slackers who live at home into their 30s. And while few cynics will laugh over the coming years, millennials will laugh all the way to […]
shutterstock_279232433-(1)

Article

Mar 13, 2018

Todd Kleperis heads an organization that uses unmarked armored vehicles and heavily-armed men (including veterans) to shuttle bundles of marijuana and bags of cash throughout southern California. He doesn’t like to talk about the details of […]