Dawn Wotapka

Dawn Wotapka is a communicator who lives for a great story, no matter how it is told. An Army brat who graduated from NC State University and NYU, Dawn covered the housing crash and public companies for The Wall Street Journal. She enjoys running, overnight oats and business books.

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Nov 11, 2022

As institutions rely more on what they know about their customers, they also need to stay connected on a personal level.

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Oct 13, 2022

Use of AI and machine learning to process and underwrite loans promises more access for the underserved, but algorithms alone can’t do the job.

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Sep 1, 2022

But to get to better, financial services providers must trade their traditional past for a more nimble future.

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Jul 28, 2022

From partnering with fintechs to developing their own solutions, banks have a variety of options.

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May 11, 2022

A 60-strong coalition of institutions is working together on CHUCK, similar to Zelle but without requiring the sender and receiver to use the same network.

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Apr 27, 2022

In a fast-changing world, the financial services industry doesn’t have much choice, but the path forward is still not clearly defined.

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Mar 23, 2022

Industry watchers say the technology has the potential to create “massive” disruption in financial services.

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Dec 1, 2021

Industry watchers have their eyes on consumers and crypto as prime areas for greater scrutiny and oversight.
Mature woman working from home during the quarantine due to Covid-19.

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Oct 13, 2021

As banks look to offer a customized digital experience, they can start by making better use of the customer data they already have in hand.
Mature woman working from home during the quarantine due to Covid-19.

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Aug 18, 2021

The first step may be for banks and credit unions to fully accept the industry’s ongoing disruption.

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Jun 30, 2021

Banks and credit unions can benefit from a modernized back office as they compete with digital-first institutions and address issues amplified by the pandemic.

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Nov 18, 2020

Local banks and credit unions can make meaningful strides in creating a more diverse, equitable and inclusive company culture.

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Jun 3, 2020

The benefits and challenges of true personalization in a digital world.
Casual Bank Group

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Feb 26, 2020

Welcome to another decade, banking. Efficiency needs to top our lists of resolutions: Meaning, institutions must become efficient enough to not only survive a rapidly changing landscape, but also thrive as competition ramps up from both […]
shutterstock_130099715

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Oct 21, 2019

Not all that long ago—and perhaps it’s still the case in some corners—bank branches were targeted by cost cutters, who viewed physical space as hopelessly outdated in the digital world. But a problem emerged: “You can […]
talent and community

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Sep 25, 2019

When it comes to filling banking jobs at a time when the national unemployment rate is under 4 percent—less than half of what it hit during the bleak financial crisis—E.J. Kritz suggests playing chicken. Literally. Deep […]
Revenue Growth

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Feb 26, 2019

Refinance your home! Buy a car for a low fixed rate! When they interact with consumers, some banks seem to prefer a one-size-fits-all communications model with a heavy emphasis on product pitch. We get it: Email […]
Hand Sparkles

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Nov 26, 2018

The e-commerce era pushed many retailers to the brink: Consumers don’t need to go to the store, right? Perhaps. But smart companies survived, thrived and saved themselves by offering consumers as many consistent and seamless options […]
Customer Service

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Oct 9, 2018

Where once as boisterous as a superball bouncing in a bank vault, the mergers and acquisitions of community banks are expected to come in flat this year. And in an ironic twist, you could blame the […]