Edmund Lawler

Article

Artificial intelligence boosts banking’s use of data and analytics to supercharge a variety of benefits

Nov 16, 2023

By Edmund Lawler
Bank’s digital transformation continues to produce vast troves of data. It’s almost an embarrassment of riches.
Technology

Article

Why your financial institution’s marketing strategies must be especially agile and nimble

Nov 8, 2023

By Edmund Lawler
Marketing is a complicated, multifaceted challenge, especially for financial services organizations amid a whirlwind of technological disruption.
Marketing & Sales

Article

Open banking continues to build momentum and create new possibilities in financial services

Sep 21, 2023

By Edmund Lawler
Open banking is an important development that promises to reshape the face of consumer and small-business banking in the near-term future.
Technology

Article

Banking on the cloud for a wealth of benefits

Aug 24, 2023

By Edmund Lawler
For many institutions, migrating away from in-house core systems is more of a business transformation than it is a technology project.
Technology

Article

Mobile matters when it comes to choosing a bank

May 11, 2023

By Edmund Lawler
Regardless of an institution’s size, existing and would-be customers are focused on the features and functionality of its mobile app.
Digital Banking

Article

The art and science of fraud prevention

Apr 27, 2023

By Edmund Lawler
AI and machine learning add speed and power to fraud-prevention efforts, but skilled people are needed for the judgment calls.
Fraud Prevention

Article

The future of digital banking may be just over the horizon

Jan 26, 2023

By Edmund Lawler
The metaverse and other innovations hold considerable promise for the financial services industry.
Digital Banking

Article

Thriving in a higher-rate environment

Oct 20, 2022

By Edmund Lawler
A faster migration to digital can help financial services providers better cater to customers while protecting margins on lending products.
Consumer Banking

Article

Adding a personal touch to digital self-service

Aug 31, 2022

By Edmund Lawler
How to effectively close the engagement gap between human and virtual channels persists as an issue for financial institutions.
Consumer Banking

Article

Mobile banking: Why the experience matters

Jun 30, 2022

By Edmund Lawler
The pandemic boosted mobile adoption across generations, but banks are betting users will stay for the right touch and feel.
Consumer Banking / Digital Banking

Article

For mobile banking, the product is the experience

May 31, 2022

By Edmund Lawler
The pandemic boosted mobile adoption across generations, but banks are betting users will stay for the right touch and feel.
Consumer Banking / Digital Banking

Article

Fraud fighters secure digital banking’s weakest links

May 6, 2022

By Edmund Lawler
Cybersecurity success depends on three factors: people, passwords and apps.
Compliance, Regulation & Risk / Fraud Prevention

Article

The benefits of adding ESG to your banking strategy

Mar 31, 2022

By Edmund Lawler
Banks that have gone all-in on the environment and social commitments say it’s now a critical factor in running a good business.
Consumer Banking

Article

Fine-tuning digital banking after COVID-19

Feb 24, 2022

By Edmund Lawler
The pandemic has provided a showcase for the capabilities, while also highlighting where more work is needed.
Consumer Banking / Digital Banking
Chick-fil-A

Article

What Chick-fil-A can teach bankers

Oct 6, 2021

By Edmund Lawler
Banks look to customer service superstars for lessons on how to create a competitive edge.
Consumer Banking

Article

Leaning into the lending landscape’s next normal

Aug 26, 2021

By Edmund Lawler
Financial services experts share their outlook for various lending types in the near future as the economic recovery begins its comeback.
Consumer Banking

Article

Getting better results from the back office

May 18, 2021

By Edmund Lawler
A banker-turned-consultant offers his insights on digitally transforming the operational side of financial services.
Consumer Banking / Technology

Article

Quick Q&A on identity fraud

Jan 14, 2021

By Edmund Lawler
How can banks and credit unions can address the uptick in identity fraud? LexisNexis Risk Solutions' Kimberly White shares her insights.
Digital Banking / Technology

Article

Quick Q&A on relationship management

Dec 1, 2020

By Edmund Lawler
Bottomline Technologies' Marc Salinas shares insights on how relationship management is changing at banks and credit unions.
Consumer Banking
customer experience

Article

Digital banking answers COVID-19 call at smaller organizations

Oct 1, 2020

By Edmund Lawler
Four bank and credit union leaders share how their institutions thrived after the pandemic disrupted their normal operations.
Consumer Banking / Digital Banking

Article

A branding guru’s vision for the branch of the future

Jun 19, 2020

By Edmund Lawler
SLD's Jean-Pierre Lacroix says banks need to evolve their mindset from transactional services to sharing their vast stores of knowledge
Consumer Banking