Jackie Hudson

By better managing lobby traffic, allowing for appointments and quickly collecting feedback, banks and credit unions can build more enduring relationships.

Channel-integrated lobbies can provide a more unified experience for customers and a more effective business model for banks and credit unions.

Conventional wisdom holds that technology is changing the way a bank branch operates. For example, we often hear that the bank branch is dead due to the rise in online, ATM-based and mobile banking. Yet, bankers […]