Jeanne Pinder

online card payment

Article

The ABCs of APIs and payments

Jan 2, 2020

By Jeanne Pinder
Faster, smoother, more-open payments systems are coming our way thanks to a little something called an API. That stands for application programming interface, which is what, exactly? You can think of an API as an automated […]
Payments / Technology
BAI_AI

Article

Realizing (finally) the promise of artificial intelligence

Nov 6, 2019

By Jeanne Pinder
The financial services industry hasn’t caught up to the technology just yet. But momentous momentum continues to build. The banking industry is awash in giddy talk about how artificial intelligence and machine learning will shake up […]
Technology
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Article

Finally realizing the promise of artificial intelligence

Oct 17, 2019

By Jeanne Pinder
The banking industry is awash in giddy talk about how artificial intelligence and machine learning will shake up how business is done. Yet on many levels, the promise remains unfulfilled, the revolution yet unrealized. The giddy […]
Technology
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Article

Timeless branch technology meets digital possibility

Oct 10, 2019

By Jeanne Pinder
The ATM was born just a stone’s throw from Swingin’ London in 1967. The first drive-thru pulled up moments after “The Great Gatsby,” in 1930. Two technologies, it would seem, better suited for a Time-Life documentary […]
Consumer Banking
global

Article

Digital transformation’s top 10: The impact factors that matter

Sep 26, 2019

By Jeanne Pinder
Digital transformation—the theme of this week’s BAI Deep Dive—is sure to remain a non-stop topic of discussion as the financial services industry bears down on 2020. But there’s no need to wait for a new year […]
Consumer Banking / Digital Banking
innovation head

Article

Five sure steps to achieve AI success—and sidestep the pitfalls

Sep 4, 2019

By Jeanne Pinder
We all know that artificial intelligence and machine learning will magically solve all your business problems, while Alexa makes you a dry martini and takes out the garbage, right? Wait a minute—lofty promises and fanciful fantasies […]
Compliance, Regulation & Risk / Technology
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Article

Getting real with digital innovation

Jul 18, 2019

By Jeanne Pinder
To be certain, artificial intelligence remains a technology that will change the face of banking forever. But let’s face it: Some hoped-for innovations (such as real-time marketing hyper-targeted to a single person) are still in development, while sophisticated chatbots such...
Consumer Banking / Digital Banking
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Article

Five steps, sure bets on the road to customer experience success

Apr 26, 2019

By Jeanne Pinder
Let’s say your bank or credit union wants to raise its customer experience game. What step would you take first? Balloons in the branch lobby? A cute email on the customer’s birthday? Or how about something […]
Customer Experience / Marketing & Sales
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Article

Winning loyal customers by rising to the challenge of soaring health costs

Mar 28, 2019

By Jeanne Pinder
Most American banks and credit unions are pretty good at advising people about credit ratings, mortgage rates, credit cards and so on. But what about advising them on health costs? “That’s crazy,” you might say. “Banks […]
Consumer Banking
sky dashboard

Article

The top 10 mobile banking trends for 2019

Jan 14, 2019

By Jeanne Pinder
Mobile banking is exploding with new ideas from voice-first development, to putting humans back into the digital experience; to artificial intelligence and advanced biometrics. There’s even a growing trend for ATM withdrawals without your chip card—which […]
Marketing & Sales / Technology
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Article

Four of banking’s best marketing campaigns in 2018

Dec 18, 2018

By Jeanne Pinder
In terms of 2018 attention grabbers, few in any bank marketing campaigns could match the appeal and impact of Ally Bank’s “It’s Payback Time”: equal parts feel good and get even. Ally took a shot at […]
Marketing & Sales
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Article

From deposit competition to determined direction

Dec 14, 2018

By Jeanne Pinder
Call it the slowwwwww squeeeeeeze: Competition for deposits has produced tremendous force—the kind steamroller drivers would envy—as big banks, fintechs and smaller banks feel the pressure to collect the money they badly need to fund loans. […]
Consumer Banking
revenue tech

Article

Mobile on the move: Creating a more versatile banking channel

Dec 3, 2018

By Jeanne Pinder
Some banks think that after 10 years, they’ve got mobile banking all figured out. To which some customers might well reply: Not. By. A. Longshot. Millennials say that they’ll jump in a heartbeat to a bank […]
Consumer Banking / Digital Banking
Umpqua Bank Go-To App

Article

How Umpqua Bank ups its digital customer service game

Sep 28, 2018

By Jeanne Pinder
With 350 locations across Oregon, Washington, California, Nevada and Idaho, Umpqua Bank is consistently hailed as one of the nation’s most customer-centric banks. But with the words “customer experience” practically tattooed on bankers’ biceps these days, it’s fair to ask: What...
Consumer Banking / Digital Banking
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Article

Promotions in motion: New ways for financial institutions to win customers

Jul 12, 2018

By Jeanne Pinder
Once upon a toaster, banks wooed customers with kitchen gadgets, piggy banks and points rewards on credit cards. Some still do it. But the fintechs? Not so much, if at all. Toast itself is more like […]
Consumer Banking / Marketing & Sales
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Article

Changing the score: How alternative lenders rethink FICO ratings

Apr 13, 2018

By Jeanne Pinder
Not long ago, bankers tallied creditworthiness with a fat envelope full of papers they assessed over the course of weeks. Then electronic reports took hold, with the three major credit bureaus (Experian, Equifax and TransUnion) ruling the roost and brandishing...
Consumer Banking / Technology
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Article

What works—and what does not—when approaching digital marketing

Feb 16, 2018

By Jeanne Pinder
Technology has brought whirlwind change to many areas of banking. But how is fintech most effectively changing the marketing game? With big data? Machine learning? Smart content marketing? The story is still unfolding, but we know a few things […]
Marketing & Sales / Technology
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Article

How blockchain is unlocking payments power

Nov 3, 2017

By Jeanne Pinder
For all the dazzling speed high-tech startups and solutions bring to the financial scene, one aspect of the sphere continues to run slow—relentlessly slow. International money transfers—aside from being unpredictable, error-prone and expensive—piddles along just a […]
Payments
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Article

FinTernational: Six global fintech hotbeds

Aug 28, 2017

By Jeanne Pinder
When the fintech companies burst onto the U.S. scene around the time of the financial crisis in 2007-’08, the image was one of young Silicon Valley and Silicon Alley techbros ready to put aging, creaky necktie-wearing bankers and their businesses...
Technology
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Article

Peering into peer-to-peer: As banks spy the online loan landscape, a new vision

Aug 14, 2017

By Jeanne Pinder
When the peer-to-peer loan service LendingClub arrived 2007, many envisioned a major disruption to end the bank loan business as we knew it. What next: Lending money on Facebook? (Talk about an excuse for consumers to […]
Consumer Banking / Digital Banking
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Article

E-signs of the times: How e-signatures, e-notarization confound mortgage lending

Dec 2, 2016

By Jeanne Pinder
You use electronic signatures these days just about everywhere: when you scrawl with your fingernail on a coffee shop tablet, click to accept an online contract, even when you type your PIN at the ATM. So […]
Consumer Banking / Payments / Technology