Jennifer Daugherty

Head of Omnichannel Experience and Delivery, USAA

Video

How will the COVID-19 pandemic alter the branch experience in the short and long term?

Jun 25, 2020

And how will financial institutions set customer expectations?
Customer Experience

Video

How are you communicating with customers differently during the pandemic?

Jun 24, 2020

Financial services leaders share how they are communicating differently during the pandemic.
Customer Experience

Video

What behavioral changes from customers do you think will be long lasting, both online, in-branch and a blend of the two?

Jun 23, 2020

Financial services leaders share what behavioral changes from customers they think will be long lasting.
Customer Experience

Video

How can banks and credit unions continue to humanize digital experiences

Jun 19, 2020

Human centered design is a must today. The critical elements to humanizing digital experiences come from two key things. Design and data.
Digital Banking