John Cray

Contact Center 2


May 22, 2018

The use of textual, digital and web-based communication is rising as financial institutions across the spectrum fend off competition and adapt to trends in consumer behavior. From local credit unions to multi-national megabanks, a consistently positive customer experience is a...


Feb 15, 2017

Speech recognition has come a long way, and the latest iteration is poised to improve the performance and value of customer interactions across all markets–specifically practice management across the banking and financial services sector.   RTSA […]