Katie Kuehner-Hebert

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Branch banking 2026: From robots in the lobby to personal tellers on campus

Jan 19, 2017

By Katie Kuehner-Hebert
Three-D avatars. Machines armed with artificial intelligence. Robots, even. All of these, forecasters predict, will take over bank branches in the future. But it won’t be a hostile takeover, let alone one where humans are relegated […]
Consumer Banking / Technology
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For bankers enduring work week wear and tear, wearables to the rescue

Dec 9, 2016

By Katie Kuehner-Hebert
Ian MacKenzie of BNP Paribas learned about how he handles pressure after participating a study that used a wearable to track his stress level.  Ian Mackenzie considered himself a laid-back kind of guy, someone who could […]
Technology
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Bank to the future: Experts look ahead to 2026

Oct 14, 2016

By Katie Kuehner-Hebert
Just what will bank branches look like 10 years down the line? They’ll look smaller, for starters – and feature self-service machines to work transactions that free up staff. That way, bank employees can give more financial advice to customers...
Consumer Banking / Technology

Article

Digitally Engaging the Mass Affluent

Oct 1, 2014

By Katie Kuehner-Hebert
Working with “digitally-savvy” mass affluent customers, particularly on wealth management issues, requires moving away from a branch-centric service model to one that leads with digital tools and includes some personal interaction from a skilled investment advisor.  […]
Consumer Banking / Customer Experience / Marketing & Sales
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Article

Predictive Analytics for Hiring

Sep 6, 2013

By Katie Kuehner-Hebert
Wells Fargo & Co. has found a more effective way of hiring candidates who will more likely perform better and stay longer – by using predictive analytics in its selection process. “We thought we should have […]
Consumer Banking / Customer Experience / Talent & Workforce Management

Article

Understanding Customers with Segmentation Toolkits

Nov 6, 2012

By Katie Kuehner-Hebert
Want to be able to hone in on what product your best business customers are likely to want next and which prospects will be the most profitable to target? Consider utilizing a “segmentation toolkit,” said Susan […]
Consumer Banking / Marketing & Sales / Technology
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Banks Gain in Wealth Management Marketing

Apr 3, 2012

By Katie Kuehner-Hebert
While banks still face a marketing challenge in selling retirement advice and wealth management services, they are making inroads in competing against traditional brokerage firms and self-service brokerages for “mass affluent” customers. Forty-three percent of Americans see […]
Consumer Banking / Marketing & Sales

Article

Battle Against Account Takeover

Mar 9, 2012

By Katie Kuehner-Hebert
As fast as banks plug the holes in their security dams, criminals are finding alternative ways to take over customer accounts. “Even though we probably have a better ability to identify and catch these guys, they are quicker than ever...
Compliance, Regulation & Risk / Consumer Banking / Fraud Prevention

Article

Coping with the Deposit Surplus

Jan 3, 2012

By Katie Kuehner-Hebert
What to do with all those deposits? It’s a problem banks of all sizes are wrestling with in this curiously sluggish economy. Even though interest rates are at near-record lows, banks are flush with deposits that […]
Consumer Banking