Article
Oct 21, 2020
Let these questions guide your bank’s decision-making during the COVID-19 crisis and for the longer term
Article
Feb 19, 2020
Early adopters of branch transformation initiatives are seeing real benefits. How can you catch up?
Article
Apr 29, 2019
Fact: We have fewer associates in each branch. Customers who visit branches come with more complex needs and higher expectations. So what happens when an associate goes on leave or quits? Staff is already stretched thin. The expectations of customers...
Podcast
Jan 22, 2019
For all the noise surrounding customer experience, dialing in to the best practices and effective strategies is another story.
Kerim Tumay, vice president of marketing for Kiran Analytics...
Article
Nov 20, 2018
Let’s start with what we know: People love their mobile phones. They use them to run many parts of their lives and they certainly use them for banking. The speed, convenience and ability to “know me and anticipate my needs”...
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Podcast
Dec 12, 2017
The oft-debated topic of branches often begs for clarity--so where to start looking? The area of data analytics holds a crucial key, as it can inform a host of decisions from staffing levels to taking care of customers in peerless...
Article
Mar 13, 2017
Proponents of digital banking argue that U.S. retail banks should accelerate branch closures and migration to digital channels. Their conclusion is this: Aggressively reducing physical locations and staff will speed the pace of channel migration, reduce […]
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Article
May 15, 2016
In recent years, banks have been focused on driving costs out of the branch network with self-service technology, branch closures and staff reductions. Yet, there is a genuine risk that driving any more cost out of […]