Lauri Giesen

Lauri Giesen has spent more than 25 years writing about banking technology and payments for numerous business and financial publications. In the 1990s, she founded and edited Financial Service Online, a magazine covering Internet-based forays into banking and investment services.

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Sep 9, 2022

A partially remote workforce brings both benefits and challenges for banks and credit unions.

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Aug 5, 2022

As the banking industry shifts to meet changing customer needs, the branch workforce must expand their skills to keep pace. 

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May 13, 2022

Financial institutions need to rise to that challenge, while at the same time ensuring that customers' accounts are well-protected from fraud.

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Apr 22, 2022

Amid variant-related uncertainties, many small enterprises are turning to their banks to cover their current and future needs.

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May 12, 2021

Even though traffic has rebounded to surprising levels, long-term changes to layouts, staffing and offerings are coming.

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Nov 11, 2020

Lessons learned from remote work and the flood of loan applications will help financial institutions plan for future crises.

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Aug 5, 2020

Tech experts from the financial services industry share insights on what bank and credit union leaders need to know up front.
compliance

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Jul 15, 2020

Better tech and burden sharing can help relieve pressure and ease turnover.
small-business

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Jun 25, 2020

These community banks leveraged deep expertise and focused on customer experience to serve local small businesses in crisis.

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May 27, 2020

Some forward-looking financial institutions are making it happen faster than others.
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Dec 9, 2019

“Technology will transform bank services and remove many of the barriers that have plagued lending to small businesses,” says Karen Mills, a senior fellow at Harvard Business School and former head of the Small Business Administration […]
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Oct 30, 2019

When mining data, most bankers spend lots of time (or too much) fretting about how to get pertinent information into one place and what technology to use—all to the end of getting a good overview of […]
digital connectivity

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Aug 14, 2019

Granted: Banks and consumers have much to gain from the effective use of account holder data. But sometimes, the ones and zeros don’t add up and bank efforts fail to stack up. It’s not as though […]
Talent Find

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Jul 8, 2019

And now, this not-so-trick question: Who within a bank’s operations will feel the impact of the upcoming Current Expected Credit Losses (CECL) accounting standards? “Everybody,” says Steve Picarillo, managing director and head of risk management practice […]
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May 13, 2019

What can community banks do to level the playing field against larger national competitors? Here it is, on the level: maybe nothing, so far as that tired cliché goes. That is, not when you can leap […]
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Mar 27, 2019

Like an overwhelming number of banks, Wells Fargo wants to treat its customers individually. It wants to know what products and services they want based on their life and financial situations. And in making a clean […]
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Oct 11, 2018

Like many bankers, Ellie Reineck, wants to make sure customers who interact with her internet bank get the same personal treatment as those who walk into their parent company’s branches. Call it treatment that gives them […]
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Jul 3, 2018

Bankers hear the same advice again and again: Protect your customer data. Strike that. Replace “advice” with “imperative.” No, wait. “Urgent warning.” That’s more like it, given the tumultuous tenor of the times. Fretting experts opine […]
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Jun 15, 2018

Data, data and even more data. Data ad infinitum. Data absurdum. Data ad nauseum. It’s enough to clog up your computers and boggle your mind. Executives at TD Bank know that data feeling, especially when they […]
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Apr 19, 2018

Perhaps you’ll see this one coming like an angry regulator pacing up to the door. But if you wonder what federal mandates, a motorcycle, a baby boomer hairdresser and a blown business opportunity might have in […]
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Mar 15, 2018

Attorney Michael Dailey has tough decisions to make when he advises his bank clients how to adhere to the Department of Labor’s (DOL) regulations on fiduciary responsibilities. If he tells them to continue with compliance changes […]