Lori Dillon

Executive Vice President, Director of Enterprise Marketing, Citizens Financial Group

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Jun 25, 2020

And how will financial institutions set customer expectations?

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Jun 24, 2020

Financial services leaders share how they are communicating differently during the pandemic.

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Jun 23, 2020

Financial services leaders share what behavioral changes from customers they think will be long lasting.

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Jun 22, 2020

More and more, customers are expecting to do an increasing portion of their transactions online. These industry leaders discussed the gaps they see in their digital experiences at and are proactively working on.

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Jun 19, 2020

Human centered design is a must today. The critical elements to humanizing digital experiences come from two key things. Design and data.