Lou Carlozo

Lou Carlozo is the former managing editor of BAI Banking Strategies

AI Woman

Podcast

Top 2019 podcasts: Getting a grip on the best data insights

Dec 17, 2019

By Lou Carlozo, Todd Barnhart
Data can yield great value for banks and even more for customers. But so much hinges on defining the pain points account holders struggle with and how banks can best aggregate and leverage the data...
Technology
innovation head

Podcast

Top 2019 podcasts: Digital transformation that triumphs

Dec 3, 2019

By Lou Carlozo, Kristiane Koontz
Whether it benefits customers and employees on the front end or core systems on the back end, digital transformation is a top shelf to-do for banks in 2019. But it's not as though the imperative comes with...
Technology
Teller_1

Podcast

Top 2019 podcasts: Mastering the digital-physical mix

Nov 26, 2019

By Lou Carlozo, Ben Hopper
Making consumer bank strategy stick ranks among the hottest topics in financial services today. But to get there, financial institutions must figure out how to balance a host of channels, from branches to call centers to...
Consumer Banking
Mobile banking

Podcast

Top 2019 podcasts: The inside story of America’s first mobile-only bank

Nov 19, 2019

By Lou Carlozo, Colin Walsh
Considering that smartphone apps are just a dozen years old, the technology has exploded far beyond anything Steve Jobs might've imagined when he unveiled the first iPhone. Now in 2019, the reality of mobile-centric banking...
Consumer Banking / Digital Banking / Technology
Casual Bank Group

Podcast

Top 2019 podcasts: How one bank championed community resurgence

Nov 12, 2019

By Lou Carlozo, Chris McComish
Not much thought is always given to exactly what puts the "community" in “community banking.” But the renaissance in arts, technology, culture and entrepreneurial spirit in Detroit goes hand in hand with financial services leadership....
Business Banking / Consumer Banking
shutterstock_107808884-(1)

Podcast

Podcast: Direct insights on direct banks

Oct 29, 2019

By Lou Carlozo, Jason Mencias
Who is using direct banks and why? How do their customers define convenience? BAI’s Jason Mencias and Mark Riddle share insights from the latest BAI Banking Outlook report on this week’s podcast. Subscribe to...
Consumer Banking / Digital Banking
Eric Hutcherson

Article

An NBA veteran’s winning insights on all-star talent

Oct 23, 2019

By Lou Carlozo
If  such a thing as slam dunks existed in the NBA’s human resources department—and perhaps they should, metaphorically speaking—then Eric Hutcherson would rule the realm with a winner’s credentials. Now with the NBA for more than […]
Consumer Banking / Talent & Workforce Management
Millennial bankers 1

Podcast

How to gain points by tackling small business pain points

Oct 22, 2019

By Lou Carlozo, Chris Spiek
Small businesses are a big deal to the people who own, operate and create them. But that doesn't mean they've had the easiest time working with banks and credit unions, who aren’t always able to...
Business Banking / Consumer Banking
GIA podcast

Podcast

Innovation insights: A look at the 2019 BAI Global Innovation Awards winners

Oct 15, 2019

By Lou Carlozo, Debbie Bianucci
Over the last decade, financial services innovation has flourished not just in volume but also in variety. In areas such as societal impact, marketing and human capital, a few special institutions are changing how business...
Technology
customer innovation

Podcast

Digital transformation: The CFO as superhero

Sep 24, 2019

By Lou Carlozo, Danny Baker
Digital transformation demands that the role of the CFO change to meet a very particular, poignant set of challenges. The question is: How? Enter the "superhero CFO," a gifted and proactive leader who can literally...
Consumer Banking
talent and community

Podcast

Three pillars to build community banking success

Sep 17, 2019

By Lou Carlozo, David Furnace
Today's community banking environment demands an extra layer of hustle and decisive action to grow and compete. Fortunately, there's already a blueprint for success that leverages three factors: planning, marketing and talent management. To get...
Consumer Banking
employee customer engagement A

Podcast

Where banking success meets behavioral finance

Sep 10, 2019

By Lou Carlozo, Meg Goodman
With roots in business academia, behavior finance provides answers to explain the perplexing things all of us do as consumers. Why do we follow others in our spending decisions? Why are we motivated more by...
Consumer Banking
malware image

Podcast

Banking’s best ways to fight digital-age fraud

Sep 3, 2019

By Lou Carlozo, Alisdair Faulkner
Fraud has moved far beyond the days of passing bad checks and rigging ledger books, both in its volume and sophistication. In the hands of determined hackers, high tech stoops to low levels that threaten everyone,...
Digital Banking
digital tU

Podcast

Taking giant steps on the digital journey

Aug 27, 2019

By Lou Carlozo, Christopher Maher
Wouldn’t it be nice to program a bank’s digital journey into a computer? Aside from being impossible, the task of digital transformation becomes that much harder for those who run community and regional banks in...
Digital Banking
Millennial bankers 2

Podcast

When fintech takes on a greater purpose

Aug 20, 2019

By Lou Carlozo, David Reiling
Innovation in financial services sometimes overlooks the pressing needs of consumers who teeter on the edge of financial peril. Causes for trouble are many: staggering student loan debt, massive credit card balances and minuscule...
Technology

Podcast

Keeping up with consumer demands in the digital age

Aug 13, 2019

By Lou Carlozo, Tyson Nargassans
Thanks to mobile technology and easy ecommerce, consumers find themselves in a new position of power where they compare their banking experience to other aspects of their effortless, seamless world. That poses a major quandary...
Consumer Banking
shutterstock_195028946-(1)

Podcast

BAI’s latest findings on bank culture and conduct

Aug 6, 2019

By Lou Carlozo, Byron Marshall, Jason Mencias
Pinning down the fine points of how banks can conduct themselves ethically--and establish best practices across the organization--has always been tricky. On this podcast, BAI's Byron Marshall and Jason Mencias share new findings and actionable insights from...
DEI & ESG
interconnectivity 2

Podcast

Getting a grip on data’s best insights

Jul 30, 2019

By Lou Carlozo, Todd Barnhart
Data can yield great value for banks and even more for customers. But so much hinges on defining the pain points account holders struggle with and how banks can best aggregate and leverage the data...
Consumer Banking
shutterstock_256649989-(1)

Podcast

How one bank championed community resurgence

Jul 9, 2019

By Lou Carlozo, Chris McComish
Not much thought is always given to exactly what puts the “community” in “community banking.” But the renaissance in arts, technology, culture and entrepreneurial spirit in Detroit goes hand in hand with financial services leadership....
Technology
shutterstock_728178127

Podcast

The ins and outs of winning at innovation

Jul 1, 2019

By Lou Carlozo, Amy Radin
For years, the banking industry has bandied about the word "innovation" until, ironically, it's become a tired cliche. What's more, the all-talk-no-action of "innovation theater" has taken center stage at too many financial institutions. Enter...
Technology
small business

Article

Attracting millennials by attacking their challenges

Jun 27, 2019

By Lou Carlozo
Much has been said about millennials (those born between 1981 and 1996) and how they don’t seem interested in traditional banks—a curious state of affairs, given that people need and use banking services for life. What’s […]
Consumer Banking / Marketing & Sales