Patrick Sanders

Based in Maryland, Patrick Sanders is an assistant managing editor for U.S. News & World Report and formerly worked as an editor for The Associated Press and at newspapers in West Virginia, Connecticut, Pennsylvania and Indiana.

team and help

Article

The storm cloud’s silver lining: How banks can help when disaster strikes

Mar 4, 2019

By Patrick Sanders
Flash flooding in Maryland. Wildfires sweeping through California. Hurricanes ravaging Florida, Texas and the Carolinas. Tornados in Oklahoma. The disasters are different in type but the fundamental needs remain the same: food, shelter and of course […]
Compliance, Regulation & Risk
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Article

Fintech’s positives for delivering deposits

Dec 19, 2018

By Patrick Sanders
We’re not saying that customers these days are lazy. Really, we’re not. But maybe, just maybe, they’re feeling a little entitled. Okay. Maybe a lot entitled. But really, you can’t blame them. As with every other […]
Consumer Banking
Fraud and Risk

Article

Rolling with the Dodd-Frank rollback

Oct 8, 2018

By Patrick Sanders
Flashback to 1994 and Super Bowl XXIX: San Francisco quarterback Steve Young, playing in his first NFL championship after stepping out from the imposing shadow of Joe Montana, threw for 325 and six touchdowns against an […]
Compliance, Regulation & Risk
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Article

Answering fintech’s multiple-choice question: Build, buy or partner?

Aug 10, 2018

By Patrick Sanders
If your head is spinning from the rapid growth of fintech and how it’s overhauling the financial services industry from the inside out, you’re not alone. But in case you think it’s time to take a […]
Consumer Banking / Technology
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Article

Give the customers what they want: Less and more

Jul 16, 2018

By Patrick Sanders
It used to be that as the competition goes, Bank X was across town. Or a few blocks away. Or down the street. Now the agile, quick competitor that badly wants your customer is even closer. […]
Consumer Banking / Marketing & Sales
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Article

How to keep your bank’s customers, even when they get fighting mad

May 30, 2018

By Patrick Sanders
Kiki Schirr’s bad breakup with her parents’ long-time bank didn’t happen all at once. It started with a series of indignities surrounding overdraft charges, a lost job and the challenges of making ends meet when you’re […]
Consumer Banking / Marketing & Sales
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Article

Five ways to deliver on customer service like Amazon, no matter the regulatory roadblocks

May 18, 2018

By Patrick Sanders
Is Amazon ruining the customer service experience for everyone else? Or is it simply making it better? One thing’s for sure: The regulations and compliance that impede banks from giving customers instantaneous gratification 24/7 simply don’t […]
Compliance, Regulation & Risk
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Article

Before Amazon checks out banking, a reality check

Apr 4, 2018

By Patrick Sanders
For some people in banking, the idea of Amazon entering the arena conjures a nightmare scenario. After all, Jeff Bezos’ company has morphed into a beast in the last decade, swallowing up everything from retail to […]
Technology
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Article

The new wealth of knowledge: Roboadvisors and the human touch

Mar 16, 2018

By Patrick Sanders
The old saying goes, “If you can’t beat ’em, join ’em.” Ah, but not so fast if you’re a bank mired in today’s competitive roboadvisory environment. In that case, you’re not so much making plans to join ’em as to...
Consumer Banking / Technology
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Article

How to handle questions about cryptocurrency from your customers

Feb 2, 2018

By Patrick Sanders
If you talk to your customers for any length of time, the topic of cryptocurrency invariably comes up. You even know how this scene goes because it probably played out more than once in your office, […]
Digital Banking / Payments / Technology