Based in Maryland, Patrick Sanders is an assistant managing editor for U.S. News & World Report and formerly worked as an editor for The Associated Press and at newspapers in West Virginia, Connecticut, Pennsylvania and Indiana.
Flash flooding in Maryland. Wildfires sweeping through California. Hurricanes ravaging Florida, Texas and the Carolinas. Tornados in Oklahoma. The disasters are different in type but the fundamental needs remain the same: food, shelter and of course […]
We’re not saying that customers these days are lazy. Really, we’re not. But maybe, just maybe, they’re feeling a little entitled. Okay. Maybe a lot entitled. But really, you can’t blame them. As with every other […]
Flashback to 1994 and Super Bowl XXIX: San Francisco quarterback Steve Young, playing in his first NFL championship after stepping out from the imposing shadow of Joe Montana, threw for 325 and six touchdowns against an […]
Kiki Schirr’s bad breakup with her parents’ long-time bank didn’t happen all at once. It started with a series of indignities surrounding overdraft charges, a lost job and the challenges of making ends meet when you’re […]
Is Amazon ruining the customer service experience for everyone else? Or is it simply making it better? One thing’s for sure: The regulations and compliance that impede banks from giving customers instantaneous gratification 24/7 simply don’t […]
For some people in banking, the idea of Amazon entering the arena conjures a nightmare scenario. After all, Jeff Bezos’ company has morphed into a beast in the last decade, swallowing up everything from retail to […]
The old saying goes, “If you can’t beat ’em, join ’em.” Ah, but not so fast if you’re a bank mired in today’s competitive roboadvisory environment. In that case, you’re not so much making plans to join ’em as to...
If you talk to your customers for any length of time, the topic of cryptocurrency invariably comes up. You even know how this scene goes because it probably played out more than once in your office, […]