Article
Sep 10, 2014
Many pundits and organizations are declaring Big Data as the route to future success for banks. I disagree. Big data may be a route to success if you have the scale and capacity to use it, […]
Article
Jul 14, 2014
In a typical bank merger, the profitability plan calls for cost savings with limited revenue losses. The general idea is to run a fast and efficient process to close the merger deal and convert your new […]
Article
Aug 6, 2013
“What do you mean I have to pay $120 to check my luggage? I’ve been using this luggage without having to pay baggage fees for a long time.” Sound familiar? It doesn’t just happen with airlines. […]
Article
Jun 5, 2013
As banks switch to automation so customers don’t have to go to the branch, and use remote staff to provide assistance when they are in the branch, they are essentially re-orienting the customer relationship dynamics to […]