Robert Stowe England

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Article

Cognitive computing’s smart new approach to regulation and money laundering

Jun 7, 2017

By Robert Stowe England
If regulation is by the book these days, it might as well be from the “Harry Potter” series: the lost volume where brave bankers defend the castle from fire-breathing dragons that grow stronger, fiercer and more […]
Compliance, Regulation & Risk / Technology
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Article

In the money laundering fight, what comes out in the wash? Artificial intelligence

May 25, 2017

By Robert Stowe England
It’s an eternal worry for banks: how best to detect and report money laundering. And the problem grows bigger and costlier by the day. Such transactions represent 2 to 5 percent of global GDP—or roughly $1 […]
Compliance, Regulation & Risk / Fraud Prevention / Technology
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Sizing up its branches, PNC sizes down with the Tiny Branch

Feb 22, 2017

By Robert Stowe England
Imagine a mini-building small enough to store inside a large walk-in closet, and you’ll have an idea of how one bank out to reinvent the branch has dressed for success. PNC Bank of Pittsburgh has built […]
Consumer Banking
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Article

How banks understand — or underestimate — female millennials

Jan 25, 2017

By Robert Stowe England
When J.P. Morgan Chase pitched its Chase Slate credit card four years ago to Brooklyn College freshman Judy Tan, the bank made the offer by direct mail. She was already a customer of the bank since […]
Consumer Banking / Marketing & Sales
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Happy ‘grew’ year: Five best sales practices for banks in 2017

Nov 9, 2016

By Robert Stowe England
With just a few weeks left in the calendar year, 2016 has presented financial institutions with a multitude of growing-edge challenges sure to spill over into 2017. Like: How should banks partner with emerging FinTech players […]
Marketing & Sales
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Article

Millennials embrace banking innovation

Nov 4, 2016

By Robert Stowe England
As they overtake Baby Boomers as America’s largest generation, Millennials may not automatically equal mobile tech—but in the banking world, it’s getting pretty close. Mobile banking adoption rates among Millennials are sky high: two in three […]
Consumer Banking / Marketing & Sales
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Article

The payments landscape comes of age

Oct 3, 2016

By Robert Stowe England
At a time when many in payments world trumpet their stats and status, Marqeta Inc. of Oakland, Calif. bills itself as one of the few tech innovators on the issuer side. Founded six years ago by […]
Technology
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Article

Compliance challenge of collaborating with online lenders

Aug 22, 2016

By Robert Stowe England
The success of online marketplace lenders is motivating banks to find ways to partner with these companies, acquire them, or duplicate what they see happening in this new industry. However, as banks look to initiate that collaboration, the task has...
Compliance, Regulation & Risk / Consumer Banking
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Article

Marketplace lenders face regulatory scrutiny

Aug 8, 2016

By Robert Stowe England
Online marketplace lending is an industry rooted in the innovative culture of Silicon Valley that may soon have to find its way in the bureaucratic culture of Washington, D.C. As one federal agency after another launches a study of the...
Compliance, Regulation & Risk / Consumer Banking
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Article

EMV for Fraud Control in United States

Mar 7, 2014

By Robert Stowe England
“We saw a decrease in fraud of about 75%,” says Vivienne Nicol, senior manager, fraud operations, at ATB Financial in Calgary, Canada. She attributes this achievement to the bank’s embrace of EMV, the chip-based encryption technology that has...
Compliance, Regulation & Risk / Consumer Banking / Payments

Article

‘Radical Collaboration’ for Product Innovation

Oct 16, 2013

By Robert Stowe England
When San Francisco-based Bank of the West recently looked into introducing a new mobile banking app, it adopted a project management method known as “radical collaboration,” which involves the participation of all relevant units across the […]
Consumer Banking / Digital Banking / Technology

Article

New Pitfalls in Consumer Disclosures and Marketing

Feb 11, 2013

By Robert Stowe England
Banks developing new products and services need to pay as much attention to how they plan to describe and market the offerings as to their actual design. That’s the lesson to be derived from the major […]
Compliance, Regulation & Risk / Consumer Banking
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Article

Learning from Customers in Social Media

Oct 12, 2012

By Robert Stowe England
Retail bankers are monitoring comments in social media to gauge customer sentiment, as well as to broadly predict consumer behavior. In the process, they are learning more about their customers than they have been able to […]
Customer Experience / Marketing & Sales / Technology

Article

Ten Lessons from the Crisis

Apr 19, 2011

By Robert Stowe England
The financial crisis of 2007 and 2008 took a terrible toll on banks. Global losses on loans and securities were estimated by the International Monetary Fund to be as high as $4.1 trillion at the bottom […]
Compliance, Regulation & Risk / Consumer Banking