Shelba Murphy



Dec 7, 2015

The average bank branch is 25 years old, designed for a different era, and in-branch foot traffic is proving to be on a steady decline. As the channel evolves, bankers have gone through a long list […]


Nov 17, 2015

In this age of self-service channels and tech-savvy customers, do community banks still need to be investing in contact centers and trying to keep up with the money-center banks’ 24/7 accessibility? The simple answer is, yes. […]


Aug 15, 2014

Elaborate depictions of the branch of the future have been a topic of discussion for so long now that it seems like the future should be here already. What if I told you it is? Banks […]