Terri Panhans

Article

Sep 28, 2022

A relentless focus on customer satisfaction and delight can help you stand out from the competition.

Podcast

Sep 27, 2022

Terri Panhans from Vericast shares her insights on the ways contact centers are evolving as day-to-day banking transactions go increasingly digital.

Article

Aug 11, 2022

Delivering best-in-class customer service is the key, especially when long-standing connections are being disrupted by M&A-related events.

Article

Jul 21, 2021

Whatever the road ahead looks like, lead with empathy and you’ll turn your banking clients into advocates.
work-from-home-customer-service

Article

Oct 28, 2020

Use these three essential strategies to foster customer-centricity while also building a winning team.