Terry Badger

Terry Badger is the former managing editor at BAI.

Gaurav Bhatia, PenFed Credit Union

Podcast

Mar 1, 2022

Improving the digital customer experience is a top business challenge for financial services providers. PenFed Credit Union's Gaurav Bhatia and BAI's Terry Badger discuss PenFed's approach to digital CX for its 2.6 million members.

Article

Feb 23, 2022

In our latest Executive Report, BAI outlines how a safe, fast and easy-to-use payments solution can help banks and credit unions maintain a position of primacy in the customer relationship.

Podcast

Feb 16, 2022

Millions of Americans are living their lives largely outside the banking system. Lisa Fischer, chief growth and lending officer at Mission Lane, joins us to discuss how data can be used to provide more financial access to the underbanked.

Podcast

Feb 8, 2022

Vibhas Ratanjee, a specialist in M&A integration from Gallup, discusses the role culture can play in making it more likely that a banking merger will work out according to the dealmakers’ plans.

Podcast

Feb 1, 2022

Rising inflation joins growing competition and digital disruption as key threats for banking in 2022. Prominent banking analyst Tom Brown tells us why he nonetheless has a rosy outlook for the industry this year.

Article

Jan 28, 2022

BAI’s latest Executive Report explores how banks and credit unions are working to intercept the fraudsters before their crimes are committed.

Podcast

Jan 24, 2022

Jacquie Hersch from ServiceNow joins us to discuss digital transformation and how banks can offer even more effective digital products and services.
video customer service digital banking

Podcast

Jan 18, 2022

Matt Hertel from UKG joins us to talk about the current state of appointment-setting and where he sees it going in the years ahead.
Jeff Disterhoft

Podcast

Jan 11, 2022

Jeff Disterhoft, head of Iowa's GreenState Credit Union, has led the purchase of four banks and is open to future deals that make sense. On the podcast, he discusses the credit union's acquisition strategy and learnings.

Article

Jan 3, 2022

Our most recent BAI Executive Report identifies a number of new challenges for financial institutions that we expect to grow in importance in 2022.

Article

Dec 16, 2021

A BAI webinar covers changes to federal rules governing debt collection, which were recently updated to reflect four decades of technology advances.

Podcast

Dec 14, 2021

Karl Dahlgren, who heads the research group at BAI, is with us to talk about emerging issues and ongoing trends that stand to affect the industry in 2022.

Podcast

Dec 7, 2021

David Schneiderman and Andrew Corbett from NICE Actimize join us to discuss the types of fraud that have become a huge customer-security challenge during the COVID-19 pandemic, and how banks and credit unions can fight back.

Podcast

Nov 30, 2021

As banks and credit unions undergo digital transformation, the mortgage department is getting its share of attention. ServiceLink's Phillip Petrie joins us to discuss how automation and other advances are streamlining the mortgage process.

Article

Nov 29, 2021

In our latest BAI Executive Report, we explore how to balance ESG’s forward-looking imperatives with today’s business realities.

Podcast

Nov 16, 2021

Growing competition in financial services is fueling a corresponding upswing in innovation among both new entrants and established players. BAI’s Debbie Bianucci and Dennis Gada from Infosys discuss the latest innovations they’re seeing, and how those advances stand to change the industry.

Podcast

Nov 9, 2021

Stephanie Smith, who heads Fifth Third Bank’s DEI efforts, joins us to discuss how data and relationships can help build a program that provides greater access and opportunity, both in the bank and in the community.

Podcast

Nov 2, 2021

University Credit Union CEO David Tuyo joins us to talk about his institution's digital gains during the pandemic, where it's headed and what others can learn from his institution’s acceleration into digital banking.

Article

Nov 1, 2021

In our latest BAI Executive Report, we explore how financial institutions can broaden and deepen their small business relationships.

Podcast

Oct 26, 2021

Amelia Pan, managing director in the ESG advisory group at PJT Partners, joins us with thoughts on how bankers should think about environmental, social and governance considerations as they gain in stature.
fraud prevention

Podcast

Oct 19, 2021

Andy Shank from Vericast joins us to discuss how banks and credit unions can better protect themselves from identity fraud, account takeover and phishing attempts.