Tom Miller


Mar 22, 2013

In the throes of the credit crisis five years ago, who would have guessed that Collections would turn out to be one of the most ardent keepers of the customer experience flame? But it’s true. We […]


May 24, 2011

As banks struggle with the current environment of weak revenue growth, effective cost-control returns to the fore. This provides the Collections function with an opportunity to demonstrate its value to the organization not only by recovering […]