BAI News
Stay connected to BAI for the latest news and information affecting the financial services industry. And find out what we're doing to support financial services leaders.
  • BAI Announces its New Commercial Benchmarking Research Program

    Jun 18, 2018
    This program uses bank-supplied, account-level records to help financial services leaders understand how their organization compares to peer institutions related to commercial products, services and relationship management.

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  • Raising the customer experience bar

    Jun 13, 2018
    To reach the summit of customer experience, financial services organizations have many paths up the mountain. Whether through employee-staffed call centers or mobile technologies; novel promotions or choreographed channels, banks have myriad ways to give customers what they want. No matter the variable, it's safe to say the ground has shifted significantly from several years ago, when high-tech played more of a bit part in making customer experience shine. And yet, no shiny new tech toy holds the answer. This executive report gets to the heart of finding the right mix to ensure your customer experience success.
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  • What You Need To Know About Check Fraud

    Jun 06, 2018
    People still write checks — a lot of them. As long as checks continue to be a part of the payments landscape, check fraud will be a part of it as well. Financial institutions should be proactive in fraud prevention, detection and recovery — or risk losing their most valuable account holders. This includes providing them with tools to protect themselves against check fraud and the services to help restore their identity if they become a victim.
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  • BAI Offers Nationwide Mortgage Licensing System Courses

    Jun 04, 2018
    The BAI NMLS Continuing Education course satisfies the licensing requirements for mortgage loan originators (NMLS Reporting Course) and Regulation Z Safe Harbor (NMLS Non-Reporting Course) to provide highly focused and efficient training.

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  • BAI Announces Emerging Leaders Network; Applications Now Open

    May 21, 2018
    This network will create new learning, mentoring, networking and recognition opportunities that will aid in their development and career success. Benefits of the network include recognition as a top Emerging Leader in the financial services industry and complimentary event registration for Emerging Leaders and their mentor to attend BAI Beacon 2018.

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  • HR Rises to the Cloud

    May 17, 2018
    Financial services institutions reap a wealth of benefits when they bank on the cloud to manage their human capital. This white paper outlines the benefits of an integrated cloud-based human capital management solution that manages talent from “hire to retire.” It looks at the business outcomes, as well as the risks and disadvantages of maintaining on-premises HCM systems.
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  • Fraud and cybersecurity: Staying steps ahead

    May 09, 2018
    Cybercrime and fraud incidents have swelled to record numbers, even as banks fight to keep up with the resourcefulness and digital weaponry of hackers. But there is good news: The vagueness that once surrounded these issues is turning into clarity, thanks to the combined efforts of industry thought leaders and cybersecurity experts. This executive report pegs today’s five leading sources of fraud, while taking a closer look at keeping data safe, new forms of cybercrime and the steps needed to bolster fraud detection.
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  • 21st Century Business Requires a 21st Century GRC Management Tool

    May 03, 2018
    Between the changing political landscape, new or evolving banking regulations, and ongoing program management – who can truly stay on top of institutional compliance? Discover the top five top governance, risk, and compliance (GRC) best practices for financial institutions, including tips for identifying potential risks and solutions.
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  • Best Practices for Deploying E-Signatures to the Bank Branch

    May 03, 2018
    According to Gartner, e-signature is one of the top investment areas for retail banks in 2017. Written for retail banking and digital transformation leaders, this paper provides guidance on how to apply and deploy e-signature technology to the branch network. As part of the research methodology, interviews were conducted with business and IT stakeholders from U.S. Bank, Bank of Montreal, OneMain Financial, ARGO, and others.
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  • Compliance: Beyond regulations

    Apr 13, 2018
    The banking world these days is brimming with buzztalk about artificial intelligence, branches and the "seamless customer experience." If approached correctly, compliance yields opportunities. To begin with, a culture of compliance creates wins for customers, shareholders and banks. It’s safe to say that plainspoken wisdom surrounding compliance abounds, even if it will never become the stuff of party banter, not even at banking conventions. But in the end, it could be something that forward-thinking banks get to celebrate. Is it too soon to pass the compliance cocktails and confetti?
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  • BAI Announces New Executive Leadership and Board of Directors Curriculum

    Apr 10, 2018
    The role-based courseware enables financial services leaders to compliment specific training areas.

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  • Three reasons the status quo isn’t good enough for deposit acquisition

    Apr 04, 2018
    With so much depending on deposit accounts, financial institutions are realizing the old ways of acquiring account holders are no longer sufficient. Given the rise of FinTechs, P2P lending, and other digital disruptors, there must be newer and better ways to acquire account holders than passive, organic growth or saturation mailings. Fortunately, there are.
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  • Think like an Underwriter. Act like a Seller. Speak like an Advisor.

    Apr 04, 2018
    An international investment bank upgraded its authentication protocols to meet the demands of new regulations, expiring hardware tokens, and customers’ demands for a simpler sign-on experience. This case study demonstrates how an institution strengthened its security and cut the costs of maintaining hardware authentication devices by boosting its mobile technology and integrating best-of-breed authentication directly into their mobile banking app and website.
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  • Executive Report: New trends in lending and mortgage

    Mar 13, 2018
    There can be no denying that the lending and mortgage processes don’t exactly exemplify "seamless experiences". One sensible starting point involves reconsidering credit scores as the be-all-and-end-all to prove borrowers qualify. And artificial intelligence promises to help banks increase efficiencies, especially in facing today’s regulatory hurdles. This executive report provides actionable insights that address the challenges banks face in the lending and mortgage space, while pointing the way forward to prepare for the big changes and bigger opportunities ahead.
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  • BAI Reveals Key Findings from BAI Banking Outlook Research Studies on Talent Management and Employee Engagement

    Mar 13, 2018
    During the BAI Banking Outlook Webinar – Trends in Talent Management on March 7, BAI shared the highlights of the BAI Banking Outlook, a research study of 594 leaders including human resource professionals and employees of financial services organizations ranging in size from community banks to large mega banks.

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  • BAI Announces its New Marketing Benchmarking Research Program

    Mar 06, 2018
    The program provides marketing leaders with comparative analytics to help them understand how their marketing budgets, organizational structure and acquisition costs compare to their competitors.

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  • Update your contact center today or risk losing business tomorrow

    Mar 01, 2018
    Customers are expecting a deeper level of customer experience, regardless of which device they are using the get in contact with your financial institution. Discover why Frost & Sullivan recommends embracing Digital Transformation to deploy an omnichannel solution that gives your agents a single, integrated desktop and ensures your customers have a seamless experience across every channel.
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  • Loan servicing:On-boarding and records management

    Mar 01, 2018
    From the heavy documentation burdens to the challenges involved in accomplishing transfers of large loan files across organizations that typically use different data conventions, loan servicing is a complex business. Mortgage banking executives and managers say technology, automation and process improvements are the keys to becoming more competitive with other lenders and servicers.
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  • Survey of financial services marketers report

    Mar 01, 2018
    Big Wins, Small Hurdles for Marketers in 2018 2018 appears to be a banner year for financial services marketers. Harland Clarke’s annual survey indicates marketers have everything they need — adequate budgets, respect from peers and executives, greater autonomy, and overall support — but there’s just one glitch. Marketers still struggle with how to access and analyze data, and how to use it to boost marketing success.
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  • BAI Announces Its 2018 Global Innovation Awards are Open for Submissions

    Feb 28, 2018
    The program's global reach, participation among the financial services elite and esteemed judging panel make it the industry’s most prestigious innovation honor.

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