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    • 7:30 a.m.
      Registration Opens
      No sessions match this category.
    • 8:30 a.m. - 11:30 a.m.
      BAI Learning Labs (Morning Sessions)*
      Digitizing the Branch
      Despite a decline in the number of bank branches in 2017, branch deposits increased by 5.3%. And, even though consumers are shifting more and more to digital channels to conduct their business, they still want to go into a branch to solve complex issues or get specialized/personal advice. So how can financial services companies leverage digital tools and technology to ensure that their in-branch experience is consistent and relevant for consumers today? Connect with peers and industry experts in a highly interactive session, where you’ll have the opportunity to learn how to:
          - Better integrate the branch into the digital network to ensure a consistent and higher level of customer experience
          - Leverage the branch more effectively to drive digital adoption
          - Improve back-office operations
          - Optimize branch staff and self-service channels
      Speakers:
       
      Linda Garner, Senior Vice President, Omnichannel Platforms, U.S. Bank
      Thomas P. McDermott, Managing Partner, Inver Consulting Group
      RSVP here >>>
      Emerging Tech - What's New, What's Not and What Can Really Move the Needle for Financial Services
      AI, AR, VR, Blockchain – these are all examples of emerging technologies…but, in reality these technologies have already “emerged” and are making an impact on the financial services industry. The question now is not what are these technologies but how can they be leveraged and how effective can they be for your organization? Join this dynamic dialogue and delve into the world of today’s technology where you’ll discuss:
          - The “emerged” technologies that will truly impact the business
          - How to know what technology is right for your organization
          - Case studies of “emerged” technology at action
          - All “emerged” technologies are not equal, learn where to focus your energies and resources to get the best ROI
      RSVP here >>>
      Customer Acquisition - Tools and Techniques to Drive Growth
      With increased competition and the shift in how consumers connect and transact business with their financial institutions, customer acquisition strategies must also evolve in order to sustain, retain and expand share of wallet. Don’t miss this opportunity to learn more about:
          - New approaches to acquisition, including new customer segments
          - Best practices to retaining customers, including onboarding
          - Tools and techniques to deepen customer relationships
          - Lessons from outside the industry
      RSVP here >>>
      Financial Health - Strategic Opportunity and Competitive Differentiator
      More than half of Americans (57%) are struggling financially, in need of high-quality products and services that help them adopt and maintain financially healthy behaviors. While consumers want their financial service providers to help them make smart decisions to improve their financial health, few are finding what they seek; only 36% of customers believe their bank is looking out for their financial well-being. Join The Center for Financial Services Innovation (CFSI), an authority on financial health in the U.S., to:
          - understand the financial health opportunity
          - learn about financial health innovators
          - discuss the corresponding business case; and
          - participate in a hands-on exercise to begin creating your own financial health business case
      Speaker:
      Aliza Gutman, Senior Director, CFSI
      RSVP here >>>
      No sessions match this category.
    • 11:30 a.m. - 4:00 p.m.
      BAI Emerging Leaders Network: Disney Institute - Business Behind the Magic Tour (Invite Only)
      No sessions match this category.
    • 1:00 p.m. - 4:00 p.m.
      BAI Learning Labs (Afternoon Sessions)*
      Digitizing the Branch
      Despite a decline in the number of bank branches in 2017, branch deposits increased by 5.3%. And, even though consumers are shifting more and more to digital channels to conduct their business, they still want to go into a branch to solve complex issues or get specialized/personal advice. So how can financial services companies leverage digital tools and technology to ensure that their in-branch experience is consistent and relevant for consumers today? Connect with peers and industry experts in a highly interactive session, where you’ll have the opportunity to learn how to:
          - Better integrate the branch into the digital network to ensure a consistent and higher level of customer experience
          - Leverage the branch more effectively to drive digital adoption
          - Improve back-office operations
          - Optimize branch staff and self-service channels
      Speakers:
       
      Linda Garner, Senior Vice President, Omnichannel Platforms, U.S. Bank
      Thomas P. McDermott, Managing Partner, Inver Consulting Group
      RSVP here >>>
      Emerging Tech - What's New, What's Not and What Can Really Move the Needle for Financial Services
      AI, AR, VR, Blockchain – these are all examples of emerging technologies…but, in reality these technologies have already “emerged” and are making an impact on the financial services industry. The question now is not what are these technologies but how can they be leveraged and how effective can they be for your organization? Join this dynamic dialogue and delve into the world of today’s technology where you’ll discuss:
          - The “emerged” technologies that will truly impact the business
          - How to know what technology is right for your organization
          - Case studies of “emerged” technology at action
          - All “emerged” technologies are not equal, learn where to focus your energies and resources to get the best ROI
      RSVP here >>>
      Customer Acquisition - Tools and Techniques to Drive Growth
      With increased competition and the shift in how consumers connect and transact business with their financial institutions, customer acquisition strategies must also evolve in order to sustain, retain and expand share of wallet. Don’t miss this opportunity to learn more about:
          - New approaches to acquisition, including new customer segments
          - Best practices to retaining customers, including onboarding
          - Tools and techniques to deepen customer relationships
          - Lessons from outside the industry
      RSVP here >>>
      Financial Health - Strategic Opportunity and Competitive Differentiator
      More than half of Americans (57%) are struggling financially, in need of high-quality products and services that help them adopt and maintain financially healthy behaviors. While consumers want their financial service providers to help them make smart decisions to improve their financial health, few are finding what they seek; only 36% of customers believe their bank is looking out for their financial well-being. Join The Center for Financial Services Innovation (CFSI), an authority on financial health in the U.S., to:
          - understand the financial health opportunity
          - learn about financial health innovators
          - discuss the corresponding business case; and
          - participate in a hands-on exercise to begin creating your own financial health business case
      Speaker:
      Aliza Gutman, Senior Director, CFSI
      RSVP here >>>
      No sessions match this category.
    • 3:30 p.m. - 7:30 p.m.
      BAI Beacon Campus Open
      No sessions match this category.
    • 4:30 p.m. - 6:00 p.m.
      Opening Featured Speakers:
      JB Straubel, Chief Technical Officer, Tesla
      Luke Williams, Professor of Innovation at NYU Stern School of Business; Founder and Executive Director of the W.R. Berkley Innovation Labs
      No sessions match this category.
    • 6:00 p.m. - 7:30 p.m.
      Illuminate: A Celebration of Innovation (Opening Evening Reception)
      No sessions match this category.
    • 10:00 a.m. - 3:00 p.m.
      BAI Executive Roundtables (Invite Only)
      BAI Learning & Development Executive Roundtable
      BAI Executive Roundtable: Compliance
      No sessions match this category.
    • 12:00 p.m. - 4:00 p.m.
      BAI Executive Roundtables (Invite Only)
      BAI Executive Roundtable: Marketing Leader Circle
      BAI Executive Roundtable: Channel Strategy and Contact Centers
      BAI Executive Roundtable: Strategic Communications
      BAI Research Executive Forum
      No sessions match this category.
    • 1:00 p.m. - 4:00 p.m.
      C-Summit for Community Bank Executives (Invite Only)
      No sessions match this category.
    • 3:00 p.m. - 4:00 p.m.
      BAI Learning & Development Launch (Invite Only)
      No sessions match this category.
    • 7:15 a.m.
      Registration Opens
      No sessions match this category.
    • 7:45 a.m. - 10:00 a.m.
      Light Up Breakfast and Featured Speakers:
      Kat Cole, COO and President, North America, FOCUS Brands
      Andreas Weigend, Founder of the Social Data Lab and Former Chief Scientist at Amazon
      No sessions match this category.
    • 12:15 p.m. - 1:15 p.m.
      Networking Lunch
      No sessions match this category.
    • 3:15 p.m. - 3:45 p.m.
      BAI Beacon Campus and Innovation Zone Exploration
      No sessions match this category.
    • 10:00 a.m. - 10:30 a.m.
      BAI Beacon Campus and Innovation Zone Exploration
      No sessions match this category.
    • 5:15 p.m. - 6:15 p.m.
      BAI Emerging Leaders Network: Women Leaders of Tomorrow Reception (Invite Only)
      No sessions match this category.
    • 10:30 a.m. - 11:15 a.m.
      Conference Sessions
      Stage 1: The Role of the Bank Tomorrow: A Customer Panel Perspective
      Stage 2: Future Proofing the Branch!
      Spotlight 1: Building a Culture of Compliance
      Spotlight 2: Competing to Win Against Non Bank Competition
      Learning Studio: New Sales Practices - Creating the Shift to Needs Based Selling
      Ignite Theater: BAI Beacon Rapid Fire Demos
      Data Bank: Moving Beyond Millennials
      The Peer Exchange: BAI Emerging Leaders Network Connect (Invite Only)
      Learning & Development Labs: L&D Training Administrator User Groups
      The Meeting Place: Executive Q&A with Featured Speaker Kat Cole, Chief Operating Officer and President, North America, Focus Brands (Invite Only)
      No sessions match this category.
    • 4:30 p.m. - 5:00 p.m.
      Conference Sessions
      Stage 1: Design Thinking for Financial Services
      Stage 2: Customer Experience - Are all Things Equal?
      Spotlight 2: Making P2P and Social Payments Pay
      Innovation Pavilion: BAI Beacon Series: FinTech Companies to Watch: Leveraging Technology for your Talent
      Ignite Theater: Spark Session
      The Peer Exchange: Peer Group Discussions
      Learning & Development Labs: L&D Training Administrator Groups
      No sessions match this category.
    • 3:45 p.m. - 4:15 p.m.
      Conference Sessions
      Stage 1: Faster Payments - So What's Next?
      Stage 2: Leverage Agile Across the Enterprise
      Spotlight 1: BAI Beacon Innovation Series: Best in the U.S. from the BAI Global Innovation Awards (3:45-5 pm)
      Innovation Pavilion: How to Implement Digital Change and Not Die Trying!
      Learning Studio: BAI Beacon Series: Exploring the Universal Banker (3:45-5 pm)
      Ignite Theater: Spark Session
      Data Bank: BAI Beacon Series: The Rising Rate Environment
      The Peer Exchange: Peer Group Discussions
      Learning & Development Labs: L&D Training Administrator User Groups
      The Meeting Place: Executive Q&A with Featured Speaker, Tom Wujec (Invite Only)
      Spotlight 2: What You Need to Know About Blockchain in Banking
      No sessions match this category.
    • 2:15 p.m. - 3:15 p.m.
      Conference Sessions
      Stage 1: BAI Beacon Innovation Series: Innovation Knows No Boundaries
      Spotlight 1: Sales on the Move: A CIBC Case Study
      Spotlight 2: Redefining Marketing ROI through Attribution along the Customer Journey
      Innovation Pavilion: BAI Beacon Series: FinTech Companies to Watch: Maximizing Your Distribution Network
      Learning Studio: You've Found the Right People…Now, How do You Keep Them?!
      Ignite Theater: Spark Session
      Data Bank: Making Change Happen: Insights from the BAI Culture & Conduct Index
      The Peer Exchange: Peer Group Discussion
      Learning & Development Labs: L&D Training Administrator User Groups
      The Meeting Place: BAI Emerging Leaders Network: Disney Institute's Approach to Leadership Excellence (Invite Only)
      Stage 2: Transforming Employee Experience to Deliver for Customers
      No sessions match this category.
    • 1:15 p.m. - 2:00 p.m.
      Conference Sessions
      Stage 1: BAI Series on AI: Harness the Power of AI and Virtual Assistants
      Stage 2: Delivering an Exceptional Customer Experience: Insights from Disney Institute
      Spotlight 1: Getting it Right: Effective Vendor Risk Management
      Spotlight 2: Making Consumers' Digital Identity Mobile
      Innovation Pavilion: BAI Beacon Series: FinTech Companies to Watch - MarTech for Today's Marketers
      Learning Studio: High Touch Coaching in a High Tech World
      Ignite Theater: Spark Session
      Data Bank: Managing Data & Privacy - A New Business Model
      The Peer Exchange: Peer Group Discussion
      Learning & Development Labs: L&D Training Administrator User Groups
      No sessions match this category.
    • 11:30 a.m. - 12:15 p.m.
      Conference Sessions
      Stage 1: Humanizing the Digital Experience
      Stage 2: The Impact of the Gig Economy on Talent Management
      Spotlight 1: The Future of Cross Sell
      Spotlight 2: BAI Beacon Series on AI: The Virtuous Triangle - Marketing, AI and Customer Experience
      Learning Studio: BAI Beacon Series on AI: Crushing the Burden of Compliance with AI
      Ignite Theater: BAI Beacon Rapid Fire Demos
      Data Bank: Data, Personalization and the Customer Journey: Stories of Success
      The Peer Exchange: Peer Group Discussions
      Learning & Development Labs: L&D Training Administrator User Groups
      The Meeting Place: BAI Emerging Leaders Network: Q&A with BAI Global Innovation Awards Judges (Invite Only)
      No sessions match this category.
    • 7:30 a.m.
      Registration Opens
      No sessions match this category.
    • 7:30 a.m. - 8:15 a.m.
      Networking Breakfast
      No sessions match this category.
    • 9:00 a.m. - 9:30 a.m.
      BAI Beacon Campus and Innovation Zone Exploration
      No sessions match this category.
    • 11:45 a.m. - 12:30 p.m.
      Closing Featured Speaker:
      Tom Wujec, world-renowned expert on innovation and business visualization, author of "The Future of Making"
      No sessions match this category.
    • 12:30 p.m.
      Conference Concludes
      No sessions match this category.
    • 7:30 a.m. - 9:00 a.m.
      BAI Emerging Leaders Network Recognition Breakfast
      No sessions match this category.
    • 8:15 a.m. - 9:00 a.m.
      Conference Sessions
      Stage 2: Taking Advantage of Open Platforms and APIs
      Spotlight 1: Training the Machine: New Skills to Leverage Technology
      Innovation Pavilion: Innovation Series: Conversation with BAI Global Innovation Awards Winners & Finalists
      Learning Studio: Designing Sales to Mitigate Risk
      Ignite Theater: Spark Session
      Data Bank: What's Next - 2019 Outlook
      The Peer Exchange: Peer Group Discussions
      Learning & Development Labs: L&D Training Administrator User Groups
      The Meeting Place: Community Bank Executive Peer Group Discussion
      Stage 1: The Transformational Role of Branch Analytics
      Spotlight 2: The Art of Story Telling to Drive Customer Acquisition and Loyalty
      No sessions match this category.
    • 9:30 a.m. - 10:15 a.m.
      Conference Sessions
      Stage 1: Regulatory Round Up - News and Views from Washington
      Stage 2: AI: Case Studies of What Success Looks Like
      Spotlight 2: The Impending Wealth Transfer Sales Opportunity
      Innovation Pavilion: Digital Account Opening - The Last Obstacle to Digital Domination!
      Ignite Theater: The ROI of a Compliance Training Program
      Data Bank: Leveraging Structured and Unstructed Data to Drive Sales
      The Peer Exchange: BAI Emerging Leaders Network Connect (Invite Only)
      Learning & Development Labs: L&D Training Administrator User Groups
      The Meeting Place: Innovation in Action - Q&A with the BAI Global Innovation Awards
      Learning Studio: Using the Branch and Contact Center to Drive Digital Adoption
      No sessions match this category.
    • 10:45 a.m. - 11:30 a.m.
      Conference Sessions
      Innovation Pavilion: Build, Buy or Partner…What's Best When it Comes to FinTech
      Stage 2: Culture - Integrating Four Generations to Drive Positive Change
      Spotlight 2: Redefining and Optimizing Self Services Channels
      Ignite Theater: Spark Session
      The Peer Exchange: Peer Group Discussions
      Learning & Development Labs: L&D Training Administrator User Groups
      Stage 1: Small Business Owners Panel: A Customers Perspective on Acquisition and Retention
      Learning Studio: The ROI of a Compliance Training Program
      No sessions match this category.
*Only FDIC insured banks and credit unions, government entities, and non-profit associations are eligible to participate in the Learning Labs.