Innovation & FinTech

BAI Beacon 2017's Innovation & FinTech agenda includes sessions on A.I.'s impact on the industry, FinTech companies to watch, and how to leverage the Internet of Things.

The schedule for all Innovation & FinTech sessions, as well as some session speakers, are to-be-announced. Check back later for more information.

Want a look at the full BAI Beacon 2017 agenda? Download it here.

Light-Up Breakfast: Innovation - Going Small to Win Big

October 4, 8:30 a.m. - 10:00 a.m., Main Stage

David Robertson, Best-Selling Author; Senior Lecturer, MIT Sloan School of Management; Professor of Practice, The Wharton School at University of Pennsylvania

Many times, organizations are focused on the next big thing – THE innovation that will disrupt or change how business gets done. This is usually a high risk, long term and costly approach to innovation. But, there’s a different school of thought that has been leveraged by companies inside financial services, such as ING Direct, and outside the industry, like LEGO, that drives a clear path to lower-risk, incremental and impactful innovation.

Companies such as these, have developed portfolios of tightly coordinated, complementary innovations. Individually, each innovation is low risk and (often) low cost. But if done well, they can add up to a significant and sustainable competitive advantage.

Be the Bank Your Customers Love with Salesforce Financial Services Cloud

October 4, 10:10 a.m. - 10:40 a.m., Stage 2

Rohit MahnaSenior Vice President and General Manager, Financial Services, Salesforce 
Anthony MorrisGlobal Head of Retail Banking, Salesforce

It’s the Age of the Customer, and banks have an opportunity to connect with their customers like never before. Smart, fast, and seamless experiences are the new standard, and the ability to know customers and predict their financial needs is the new competitive advantage.

Find out how trailblazing banks are using Financial Services Cloud to innovate more rapidly and drive customer loyalty. You'll leave this session with actionable ways to put your customers — rather than products, channels, or transactions — at the center of every interaction.

Payments Innovation: Winning the Battle for the Underserved

October 4, 10:45 a.m. - 11:15 a.m., Stage 1

Ryan Falvey, Managing Director, Financial Solutions Lab, CFSI
Scott Robinson, Vice President and Founder,Plug and Play FinTech

The underserved marketplace presents a billion dollar opportunity financial services companies have yet to capitalize on, even at a time when they starve for revenue growth. But this complicated segment requires outside-the-box thinking and action. Hear insights into FinTech’s role and how it can unlock this market through payments innovation.

BAI Global Innovation Awards Peer Group Discussion: Humans, Your Most Important Asset

October 4, 11:30 a.m. - 12:00 p.m. (Huddle)

Monika Stołowska, Human Resources Executive Director, Alior Bank

The value of an organization lies in the power of its talent. And for those looking to innovate, a special blend of character traits, creativity and execution is key. In this interactive huddle, participants will evaluate the current culture of human capital within their organizations to identify gaps, consider the role of innovation within the enterprise’s identity and brainstorm practical solutions for attracting and developing promising talent. Additionally, you’ll go beyond considering what’s in place now to focus on ushering in what could be a truly progressive culture of human capital that promotes employee strengths and moves the business forward.

A.I. — The Next Frontier in Customer Experience

October 4, 12:30 p.m. - 1:10 p.m., Innovation Stage

Debbie Bianucci, President and Chief Executive Officer, BAI
Kesna Lawrence, Chief Data Scientist, Deluxe Marketing Solutions, Deluxe Financial Services
Jim Marous, Owner and Publisher, Digital Banking Report

BAI Beacon is teaming up with Jim Marous and Digital Banking Report on the release of a brand new report, A.I. — The Next Frontier in Customer Experience. The report will debut at BAI Beacon. Attendees will not only be the first to get their hands on Digital Banking Report's cutting-edge research on A.I.—one of the hottest topics in the banking industry today—but they will also hear it discussed by thought leaders from BAI, Digital Banking Report and Deluxe.

BAI Global Innovation Awards Peer Group Discussion: The Future of Mobile and Social Banking

October 4, 1:15 p.m. - 1:45 p.m. (Huddle)

Suvo SarkarSenior Executive Vice President and Group Head, Emirates NBD

Customers spend a LOT of time online via smart phones. While mobile is old news for banking, it shows no signs of declining or lessening in importance to customers across the globe. That said, differentiating mobile offerings in the marketplace to meet niche needs or offer non-traditional solutions will be crucial for winning new customers and deepening loyalty. In this highly interactive huddle, winners, finalists and attendees will discuss how they identify market opportunities based on existing customers and create mobile or social solutions that increase customer engagement and drive new adoption.

Opening Up Banking Platforms

October 4, 1:15 p.m. - 1:45 p.m., Stage 3

Sam Maule, Managing Partner, North America, 11FS
Clive Mitchell, Chief Operating Officer and Co-Founder, RailsBank
Matteo Rizzi (moderator), Co-Founder, FinTechStage

To create new opportunities and growth, many thought leaders say that open banking—which enables third parties to build new services around existing capabilities—points the way forward. Gain a better understanding of the open banking concept, the implications and how to get started. As part of the discussion, learn more about the power of application program interfaces for digital experience and how APIs can leverage the best of both the digital and physical worlds.

Companies to Watch: Battling Cybersecurity (In Conversation with Innovative Startup Companies)

October 4, 1:15 p.m. - 1:45 p.m., Spotlight 6

Sahil Arora (moderator), FinTech Ventures Associate, Plug and Play
Jeff SchmidtPresident and Chief Executive Officer, Authomate
David SchoenbergerChief Innovation Officer, Eclypses, Inc.

Engage in a lively dialogue with leading innovative entrepreneurs as they share their perspectives on battling cybersecurity in today’s financial services ecosystem.

Companies to Watch: FinTech for Community Banks and Credit Unions (In Conversation with Innovative Startup Companies)

October 4, 2:00 p.m. - 2:30 p.m., Innovation Stage

Sahil Arora (moderator),FinTech Ventures Associate, Plug and Play
Ravi BalasubramanianChief Executive Officer and Co-Founder, Sandbox Banking
Christian RuppeChief Executive Officer and Co-Founder, Monotto

Engage in a lively dialogue with leading innovative entrepreneurs as they share their perspectives on how smaller financial institutions can leverage FinTech to compete on a level playing field.

Next Generation of Customer Authentication

October 4, 2:00 p.m. - 2:30 p.m., Spotlight 5

Cherian Abraham, Digital Payments and Commerce Executive, Experian
Blair Cohen, Founder and Chief Executive Officer, AuthenticID
Pat Phelan, Senior Vice President, Identity, TransUnion
Mariela Atanassova (moderator),Co-Founder, FinTechStage

Smartphones, mobile payments growth and greater expectations for user experience have spawned a new generation of authentication. What does this new wave look like? Hear about the new tools and techniques employed to deliver greater security and the customer experience consumers now expect.

RegTech on the Rise: What’s on the Horizon?

October 4, 2:00 p.m. - 2:30 p.m., Stage 3

Alex Acree, Managing Director, Fenway Summer
JoAnn Barefoot, Chief Executive Officer and Founder, Barefoot Innovation Group
Lazaro Campos (moderator), Co-Founder, FinTechStage

“RegTech” looks at how financial institutions can manage risk and compliance more easily and cost-effectively—and it’s on the rise with the explosion of FinTech. Learn about top trends and where to optimize “RegTech”.

Leveraging A.I. for Efficiencies in Payments

October 4, 2:45 p.m. - 3:15 p.m., Spotlight 6

Bianca Lopes, Chief Identity Officer, BioConnect
Sam Maule (moderator), Managing Partner, North America, 11FS
Ruth Polachek, Entrepreneur, Chief Executive Officer and Co-Founder,

The power of artificial intelligence (A.I.) is starting to be recognized in the financial services industry, with organizations exploring how they can take advantage of all it has to offer. In the world of payments, discover how A.I. can make a difference for financial institutions as they look to innovate and increase speed to market in the most efficient and cost effective manner.

Personalizing Products and Marketing: A.I. and Chatbots Anyone?

October 4, 4:00 p.m. - 4:30 p.m., Stage 1

Lazaro Campos (moderator), Co-Founder, FinTechStage
Eran Livneh, Vice President of Marketing, Personetics
Mariano J. Maluf, Director, Disruptive Innovation and Platforms, NCR Corporation
Ruth Polachek, Entrepreneur, Chief Executive Officer and Co-Founder,

Consumers demand more relevant, personalized experiences across every channel that they transact in. As channel touchpoints continue to grow, so do the imperatives to provide consistent, personal messaging. Learn how financial institutions can harness the power of A.I. and machine learning to deliver consistent and efficient experiences in an omnichannel world.

BAI Global Innovation Awards Session: Difference by Experience, and Why It Matters to the User

October 4, 4:00 p.m. - 4:30 p.m., Innovation Stage

Balázs Némethi, CEO, Taqanu

The user experience can make or break a customer’s perception of your brand. The best experiences meet a customer where they are, are simple to understand and may even delight the customer – beyond merely addressing a need. But what if you can address their need in a big way? Hear from a Global Awards finalist on how they were able to personify the customer and troubleshoot how to solve the very real problem of financial access to build a solution from the ground-up, with simplicity and global scale front and center.

Leveraging IoT and Connected Payments

October 4, 4:00 p.m. - 4:30 p.m., Stage 3

Deva Annamalai, Director, Innovation and Insights, Fiserv
Doug Nielson
, Senior Vice President of Innovation, U.S. Bank

With advanced technology and greater connectivity, more smart devices now integrate payments functionality for customer convenience and experience. With such widespread access, payment endpoints will explode. Discover what’s happening in this space, where fiction meets reality and how financial institutions can seize the opportunities IoT and connected payments provide on the way to customer acquisition and customer growth.

The Crossroads of FinTech Innovation and Regulatory Risk

October 4, 4:00 p.m. - 4:30 p.m., Spotlight 6

Jerry Miller, Partner, Wipfli
Kristin Schwartz, Vice President, General Manager of Financial Solutions, iStream Financial Services

FinTech innovation covers all aspects of financial services. Whether FinTechs process payments, distribute funds, or handle lending and deposit activities, regulations represent a significant risk. In this session, hear three case studies, based on real events and outcomes, which will highlight regulatory risks in innovation including a lifecycle of considerations and a 10 step process risk management process.

Light-Up Breakfast: Winning in Financial Services by Winning in the Workplace

October 5, 7:45 a.m. - 9:15 a.m., Main Stage

Patty McCord, Workplace Innovator; Culture and Leadership Consultant; former Chief Talent Officer, Netflix

The financial services industry is experiencing competition, not only for customers, but for talent, too. As professionals compare working environments, financial services’ heavily regulated environment, complicated organizational structures and highly commoditized marketplace, are not as appealing as other career options.

Enter Patty McCord, workplace innovator and former Chief Talent Officer for Netflix, whose unique approach to talent, culture and leadership was one of the driving forces behind the success of the video streaming service.

Banking Botnets: The Threat Continues and Expands

October 5, 9:45 a.m. - 10:15 a.m., Spotlight 5

Michael Anaya, Supervisory Special Agent, Cyber Task Force, FBI Atlanta Cyber Division

As consumers shift to digital banking, botnet activity has also shifted as it now targets the mobile platforms of financial institutions. Despite takedowns, these attacks are very resilient and continually resurface. Learn more about specific botnets, their impact and how to minimize their influence.

De-Risking Business Banking Lending Through A.I.

October 5, 9:45 a.m. - 10:15 a.m., Stage 3

Justin Adams, Founder,
Matt Gamser
, Chief Executive Officer, SME Finance Forum
Kathryn Petralia, Co-Founder and  Head of Operations, Kabbage
Patrick Reily, Chief Executive Officer, Verde International
Chris Rentner, Founder and Chief Executive Officer, Akouba Credit

SMEs are a significant driver of all economies; yet, they have traditionally been one of the most underserved customer segments. No longer! Technology is bringing innovation in this sector as well: from alternative data and AI enabling faster and easier access to credit, through to plug and play platforms integrating all finance capabilities that a business may need into one easy, customized interface. This session will discuss some of the technology innovations in the business banking space, with a strong focus on lending and access to funds.

Doing it Right! The Rise of FinTech Partnerships in Payments

October 5, 9:45 a.m. - 10:15 a.m., Spotlight 6

Tommy Marshall, FinTech Lead, North America, Accenture
Joe Rodriguez, Director of Partnerships, U.S., TruRating
Ginger Schmeltzer, Owner and Principal, GDS Associates

FinTech is changing the face of financial services, with much of the innovation in payments. Financial institutions must find their place in this new world to meet both consumer demand and experience expectations. Can finding the right FinTech partner can help them to do that? This peer debate examines whether and why to consider FinTech partnerships, what makes them successful and are there alternatives that could also be taken into account.

From Design Thinking to Design Doing

October 5, 9:45 a.m. - 10:15 a.m., Stage 1

Douglas Hampton-Dowson, Creative Director, Reality Interactive
Valerio Zanini, Founder, 5D Vision

Everyone talks about the need for innovation. But how do financial institutions know what will work and how to implement it? To be successful, it’s important to discover the customer’s unmet needs and solutions that address them. Join a dialogue that will outline a step-by-step framework for how to apply design thinking—and follows this process through to implementation and results, using real life examples from inside and outside the industry.

Connecting the Dots – Integrating Data Analytics to Drive Results

October 5, 9:45 a.m. - 10:15 a.m., Spotlight 4

Lazaro Campos (moderator), Co-Founder, FinTechStage
Clive Mitchell, Chief Operating Officer and Co-Founder, Railsbank
Rob Stanich, Global Wealth Management Offering Manager, IBM Watson Financial Services

To better understand consumers’ preferences and predict their behavior, financial services companies need to integrate data from multiple channels and marketing strategies. Connecting the dots across many areas--from email to social media to paid, owned and earned advertising--is critical to make smart business decisions and take actions that can deliver results. Discover how financial institutions can leverage the tools and technology needed to reach this goal.

BAI Global Innovation Awards Finalist Panel: Innovating for Impact

October 5, 10:25 a.m. - 10:55 a.m. Stage 3

Neil Ambikar, CEO & Co-founder, B2BPay 
Miranda Hill (moderator), Director of Commerce Strategy and Digital Innovation, ThoughtWorks
Balázs Némethi
, CEO, Taqanu
Evren Şahin
, Digital Banking Channels Director, Yapi Kredi 

Whether it’s a simple user experience upgrade or a whole new business model, it’s crucial to innovate with an eye on impact. Innovation that has a clear purpose, is unique and able to solve a customer’s pain point will stand out from the pack and achieve tangible results. In this interactive panel discussion, we’ll hear from BAI Global Innovation Award finalists who’ve introduced innovations both incremental and new-to-the-world to identify best practices for producing innovation with impact.

Navigating Opportunities for Innovation

October 5, 10:25 a.m. - 10:55 a.m. Spotlight 4

Sasha Amini, Director, APT, a MasterCard Company

Marketers and bankers are constantly considering new innovative strategies to meet performance goals and better serve customers in an increasingly complex marketplace. In this session, an experimentation expert will share perspective and insights from across industries on how your organization can better harness winning ideas.

FinTech Companies to Watch: Enhancing Customer Engagement

October 5, 10:25 a.m. - 10:55 p.m., Spotlight 6

Sahil Arora (moderator), FinTech Ventures Associate, Plug and Play
Stephen BurkeChief Operating Officer, Context360
Durk Stelter, Chief Revenue Officer, Pypestream

Engage in a lively dialogue with leading innovative entrepreneurs as they share their perspectives on how to leverage FinTech to enhance customer engagement.

Where are We with Blockchain and Cryptocurrencies?

October 5, 10:25 a.m. - 10:55 a.m., Stage 2

Tatiana Moroz, Founder, Tatiana Coin
Matteo Rizzi (moderator), Co-Founder, FinTechStage
Maya Zehavi, Vice President of Product, QED-it

Blockchain and cryptocurrencies have been buzz words in the financial services industry for some time. However, despite investment in these technologies, the ROI is not clear. So, how can they be leveraged effectively and what are the true opportunities that exist around them? Engage in an industry dialogue about the next chapter of blockchain and cryptocurrencies to see what’s next and what opportunities can be maximized.

The Road Ahead: 2018 Outlook

October 5, 11:05 a.m. - 11:35 a.m., Stage 3

Purva Sule, Director, Senior Manager, BMO Partners
Lou Carlozo (moderator), Managing Editor, BAI Banking Strategies
Robb Gaynor, Chief Product Officer, Malauzai
Tommy Marshall, FinTech Lead, North America, Accenture
Nelly Rezny, Solutions Manager, TCS Financial Solutions

With the end of the year in sight, what should financial services business leaders look to prioritize and take action on to build performance and profitability for 2018 and beyond? Not sure? Then join us for a highly interactive moderated panel discussion, where you’ll hear perspectives from industry experts on upcoming trends and technology that can impact the bottom line.

Featured Closing Session: The Rules of Engagement - Customer Centricity in a Digital Era

October 5, 11:45 a.m. - 12:30 p.m., Main Stage

Crystal Washington, Technology Strategist and Author

As financial services companies shift from product–centric to customer-centric strategies, the importance of connecting and engaging with consumers how and where they are, has never been more important. And, where they are is online, on their phones and on social networks. So, how can financial institutions continue to transform to build stronger digital relationships and create the right kind of experiences for the customers? Crystal Washington has a few ideas!

Join Crystal as she shares actionable insights to drive successful customer engagement. Whether you’re using Twitter, Facebook, Instagram, Vine or the next best social tool, we think you’re going to love what she has to say!