Pre-conference Learning Labs

Highly experiential, Pre-conference Learning Labs, take a deep dive into a key industry issue.

BAI Beacon starts with optional afternoon Pre-conference Learning Labs that kick-start the Beacon experience where attendees choose from a variety of key industry issues. Add on a Pre-conference Learning Lab to your conference registration when you register on-site at the Connection Zone of the BAI Beacon Campus.

All Pre-conference Learning Labs take place from 1:00 p.m. to 4:00 p.m. on October 3.

Included in your Learning Lab registration is a tour of the College Football Hall of Fame and Chick-fil-A Fan Experience. It’s “more than a museum,” it’s a one-of-a-kind experience with over 50 interactive exhibits enjoyed through immersive technology and RFID customization.

A.I., bots and machine learning … Oh My!

Mariela Atanassova, Co-Founder, FinTechStage
Lazaro Campos, Co-Founder, FinTechStage
Matteo Rizzi, Co-Founder, FinTechStage

Artificial intelligence (A.I.) has been around for a long time, about 60 years, but with the advance of new, cheaper and more evolved technology, as well as the huge amounts of available data, A.I. is now coming into its own. For financial services organizations that harness the power of A.I. to track customer behaviors, buying patterns and habits, they now have the power to create a differentiated experience and value in a commoditized marketplace. In this interactive session, you'll learn more about A.I., its applications for retail and business banking services and what you need to do within your organization to bring A.I. to life for all your stakeholders.

Customer Acquisition: It’s all about the Experience

Steven RamirezCEO, Beyond the Arc

Customer acquisition begins at home! That’s right, existing customers have the highest potential for revenue growth because they already know their financial institution and hopefully value what they have to offer. But, to maintain those relationships, in both the physical and digital worlds, retail and business banking companies must continually reinvent themselves through customer, employee and user experiences that consumers find relevant, engaging and yes, even joyful! In this session, you’ll hear insights and discuss with peers new and smart ways to build sustainable relationships to acquire greater wallet share, while delivering value to clients and the bottom line.

Breaking Branches

Stephen Griffin, Senior Vice President, Retail Distribution Strategy and Sales/Staff Analytics, Regions Bank
Jean-Pierre Lacroix, President, SLDNXT

Branch transformation…evolution…reconfiguration - there are many terms to describe the changes that are happening in regards to the single, largest asset and liability for financial services organizations – the branch network. Because of its impact on profitability and performance, financial services organizations have to break the mold when it comes to finding new ways to leverage this resource. In this highly interactive session, you’ll hear insights on how the physical network can be used effectively to support other lines of business, how best practices from other channels can be implemented in the branch to increase overall efficiency, as well as perspectives from outside the industry that can be applied to financial services organizations.