If you need to cancel for any reason, please contact BAI Customer Support Services:
- Send to BAI, 115 S. LaSalle Street, Suite 3300, Chicago, Illinois 60603-3801
- Fax to 312-683-2373
- Email to email@example.com
You will receive a full refund if your cancellation request is made more than 30 days prior to the event. If you cancel within 14-30 days of the event start date, your payment amount can be used as a credit towards another BAI program (must be used within 12 months from registration date) or can be refunded to you less a $400 processing fee. If you cancel within 14 days prior to the event start date, your registration fee is nonrefundable. Substitutions can be made prior to the start of the program without penalty. Rates, terms and conditions are subject to change.