Digital technology has propelled innovative financial institutions to the next level of improving the customer experience, say judges in the 2016 BAI Global Banking Innovation Awards program.
While implementation of new credit loss standards is years away, banks need to begin now to develop the data and systems capabilities to handle this change.
Marketing executives say digital channels offer a great opportunity for building a bank brand but also present quantitative challenges in proving the business case.
Read what influential experts have to say about the top issues in financial services.
When bankers seek outside advice for improving their institutions, they need to follow through on the recommendations they agree to implement.
Automated decisioning can make small business lending more profitable for banks – as long as the process includes the human factor as well.
To fully capitalize on the opportunities available with small business customers, banks need to offer products and services that are relevant to their actual needs.
Changing bank core systems can be a daunting challenge but careful planning and preparation can minimize the difficulties.
Banks can no longer afford to ignore the ‘elephant’ in their back offices: legacy systems that no longer meet today’s IT requirements.