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  • Mark Renfro
    Mark Renfro Jan 19, 2018

    Setting sale: How to build a winning cross-silo referral program

    The path to cross-silo success lies in asking five crucial questions—and working tirelessly to provide your team with smart answers.

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Industry Insights

A Cross-Industry Perspective of Analysis and Opinion

Read what influential experts have to say about the top issues in financial services.

  • When the toaster is toast: Real incentives for smart banks to attract and keep customers

    John D. Orr Jan 22, 2018

    Forget those TV giveaways. Customers are getting away because your competitors offer better online experiences and financial perks.

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  • Setting sale: How to build a winning cross-silo referral program

    Mark Renfro Jan 19, 2018

    The path to cross-silo success lies in asking five crucial questions—and working tirelessly to provide your team with smart answers.

    Read More
  • How to build a better branch: One expert’s blueprint

    Ray Ehscheid Jan 18, 2018

    Sometimes it takes an architectural viewpoint to inform the details that will best serve customers and create a positive, dynamic experience.

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  • Non-growing pains: Does your customer loyalty focus hurt expansion?

    Sue Hines Jan 17, 2018

    The prospect of retaining loyal customers makes bank leaders ecstatic—until they discover that the value proposition is often static.

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BAI Thought Leadership
  • Podcast: How to create winning employee engagement

    BAI Managing Editor Lou Carlozo
    Lou Carlozo Jan 23, 2018

    Teresa Tanner of Fifth Third Bancorp discusses the fine points of employee engagement.

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  • Podcast: After two decades, internet banking continues to change

    BAI Managing Editor Lou Carlozo
    Lou Carlozo Jan 16, 2018

    Nicole Lorch, First Internet Bank’s executive vice president and chief operating officer, shares her perspective on where banks must focus in 2018 to remain viable in the digital realm.

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Trends & Innovation
  • Cash is sin-king? The evolving state of cash and electronic payments in the U.S.

    Ed Obrien
    Ed O'Brien Jan 11, 2018

    Nations such as Sweden are well on their way to going cashless. When, if any time soon, could the U.S. follow suit?

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  • From customer experience to bank branch significance: Five predictions for 2018

    Dave Kerstein_resized
    David Kerstein Jan 8, 2018

    So begins a new year with a new Fed chair—and new possibilities in the ways banks approach business and operations.

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