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  • Patrick Sanders
    Patrick Sanders May 18, 2018

    Five ways to deliver on customer service like Amazon, no matter the regulatory roadblocks

    It’s easy to envy the e-commerce king. But in following a strict regulatory rule book, banks can write a better customer service playbook.

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Industry Insights

A Cross-Industry Perspective of Analysis and Opinion

Read what influential experts have to say about the top issues in financial services.

  • Five ways to deliver on customer service like Amazon, no matter the regulatory roadblocks

    Patrick Sanders May 18, 2018

    It’s easy to envy the e-commerce king. But in following a strict regulatory rule book, banks can write a better customer service playbook.

    Read More
  • Spot and stop email phishing before your bank becomes bait

    Craig Guillot May 17, 2018

    Sending fake emails in the name of real theft has grown into a sinister, cunning practice—with banks square in the crosshairs of criminals.

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  • Should banks build or buy conversational AI?

    Dror Oren May 16, 2018

    The FinTech philosophy of conventional banks needs a fresh look in the era of the chatbot and virtual assistant.

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  • Why high tech and human touch should go hand in glove

    Holly Hughes May 7, 2018

    AI-driven predictive analytics can set the table for a highly personalized customer experience.

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BAI Thought Leadership
  • Building your best culture of compliance, and beyond

    Karl Dahlgren
    Karl Dahlgren May 11, 2018

    A ‘punch list’ mindset puts financial institutions at risk. Treating training as an opportunity means a win for customers, shareholders and banks.

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  • Podcast: From going digital to growing digital with power and purpose

    BAI Managing Editor Lou Carlozo
    Lou Carlozo May 8, 2018

    Julien Courbe, of PwC, weighs in on how banks can gain focus and renewed perspective through picking the right projects—and leveraging the never-ending endgame of stellar customer experience.

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Trends & Innovation
  • Five best practices to innovate and simplify governance, risk and compliance

    Kevin Malicki May 15, 2018

    Regulation and compliance are immutable facts of banking life. Technology can open the door to transformation and greater simplicity.

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  • How to profit from probability management

    • Matthew Raphaelson
    • Dr. Sam L. Savage
    May 9, 2018

    Many banks and businesses back away from precise forecasts. Probability management, among other things, takes back money too often left on the table.

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