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  • Terry Badger
    Terry Badger Apr 7, 2020

    Making some sense of the Paycheck Protection Program

    There have been some snags with the federal government’s $350 billion loan program intended to help small businesses stay afloat during the COVID-19 crisis. Jack Henry Lending's Mark Messick says some of those issues are being worked out, while others will be tougher to fix.

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Industry Insights

A Cross-Industry Perspective of Analysis and Opinion

Read what influential experts have to say about the top issues in financial services.

  • Managing customer relationships in the time of COVID-19

    Bryan McCarty Apr 3, 2020

    Chat channels and other digital tools can help community banks maintain their personal touch during social distancing.

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  • Immediate steps to tackle deposit mispricing

    Dustin Allen Apr 1, 2020

    Winding down specials will reduce interest rate risk, while a shorter liability profile can protect net margin.

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  • Communicating with customers and colleagues when face-to-face is a no-go

    Clyde Logue Mar 27, 2020

    Video engagement tools and secure screen-sharing are among the ways to work around social distancing.

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  • Do your employees feel connected to your bank's purpose?

    Josh Fleming Mar 23, 2020

    Given the current landscape, it's as important as ever. A Midwest community bank shares how it worked to give its team something bigger to believe in.

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BAI Thought Leadership
  • America's banks are needed, and they’re stepping up to help

    Debbie Bianucci
    Debbie Bianucci Mar 30, 2020

    Financial strength, deep community ties and an unrivaled distribution network make them a vital player in getting us through COVID-19.

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  • Working to stay one step ahead of the cybercriminals

    Terry Badger
    Terry Badger Mar 24, 2020

    Mary-Helen McElfresh, senior director of Zelle fraud risk prevention at Early Warning, discusses how her company is working to stay ahead of cybercrooks.

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  • Gen Z is already charting its own financial services path

    Karl Dahlgren
    Karl Dahlgren Feb 28, 2020

    Genuinely engaging the 18- to 23-year-old demographic as they enter the workforce and begin building their own wealth can translate to loyal, lifetime customers.

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  • Customer experience will be the digital imperative in 2020

    Debbie Bianucci
    Debbie Bianucci Jan 10, 2020

    Financial services leaders cite customer digital experience as their top business challenge in the latest BAI Banking Outlook research.

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  • Three ways to acquire new customers

    Holly Hughes_resized2
    Holly Hughes Jan 13, 2020

    Why reputation, content marketing, and omnichannel communication are crucial to bringing in prospects.

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Trends & Innovation
  • "Driverless banking" is the future of financial services

    Robert Mancini
    Robert Mancini Mar 6, 2020

    Technology and collaboration can change focus from transactions to seamless experiences

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  • Payment trends: Surviving in a climate of constant change

    Brad Downs
    Brad Downs Mar 5, 2020

    Consumers now control their relationships with banks and credit unions.

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