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  • 250x250_Mark
    Mark Riddle Sep 19, 2017

    Seven costly digital mistakes of bank marketers

    For all the talk of online channel importance, financial institutions are missing crucial opportunities to engage customers online.

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Industry Insights

A Cross-Industry Perspective of Analysis and Opinion

Read what influential experts have to say about the top issues in financial services.

  • The super-regional sweet spot: Where touch meets tech

    Edmund Lawler Sep 18, 2017

    Opportunities for these banks abound, and the playbook embraces elements from FinTech teamwork to solid customer engagement.

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  • Communication transformation: How banks can build a smart digital workplace

    Vishal Brown Sep 14, 2017

    IT teams are taxed. Not all workers get new tech. But ushering in a smart digital workplace can foster a new era of collaboration.

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  • Mortgage lending and the wonders of Day 1 Certainty

    Laura Williamson Sep 12, 2017

    Fannie Mae’s approach smooths the mortgage process for borrowers and originators. But starting requires willingness to change old ways.

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  • Speakers’ top picks for BAI Beacon 2017

    Jay Palter Sep 11, 2017

    Here’s what the high-profile guests themselves say are must-see moments at this year’s financial services conference.

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BAI Thought Leadership
  • Seven costly digital mistakes of bank marketers

    250x250_Mark
    Mark Riddle Sep 19, 2017

    For all the talk of online channel importance, financial institutions are missing crucial opportunities to engage customers online.

    Read More
  • Podcast: Artificial intelligence and the path to banking’s future

    BAI Managing Editor Lou Carlozo
    Lou Carlozo Sep 15, 2017

    Ruth Polachek, the CEO and founder of Fincheck, offers her views on A.I. present and future.

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Trends & Innovation
  • Clever leverage for customers: Enhanced experiences through AI and machine learning

    Ed Obrien
    Ed O'Brien Sep 20, 2017

    In some corners of banking, heightened customer experience is all talk. Together, artificial intelligence and machine learning add up to all action.

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  • The way to go robo: Customers should drive approaches to roboadvisory

    Robert Kirk
    Robert Kirk Aug 30, 2017

    It’s a given that one-size-fits-all FinTech doesn’t exist. So how do advisory practices size up their existing and potential customer base?

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