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  • Ray Ehscheid
    Ray Ehscheid Jan 18, 2018

    How to build a better branch: One expert’s blueprint

    Sometimes it takes an architectural viewpoint to inform the details that will best serve customers and create a positive, dynamic experience.

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Industry Insights

A Cross-Industry Perspective of Analysis and Opinion

Read what influential experts have to say about the top issues in financial services.

  • Setting sale: How to build a winning cross-silo referral program

    Mark Renfro Jan 19, 2018

    The path to cross-silo success lies in asking five crucial questions—and working tirelessly to provide your team with smart answers.

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  • How to build a better branch: One expert’s blueprint

    Ray Ehscheid Jan 18, 2018

    Sometimes it takes an architectural viewpoint to inform the details that will best serve customers and create a positive, dynamic experience.

    Read More
  • Non-growing pains: Does your customer loyalty focus hurt expansion?

    Sue Hines Jan 17, 2018

    The prospect of retaining loyal customers makes bank leaders ecstatic—until they discover that the value proposition is often static.

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  • Top results for the bottom line: Four steps to transform banking sales through better tech

    Lou Schachter Jan 12, 2018

    Today’s e-commerce leaders have delighted consumers with optimal experiences. Why play catch up when you can join up?

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BAI Thought Leadership
  • Podcast: After two decades, internet banking continues to change

    BAI Managing Editor Lou Carlozo
    Lou Carlozo Jan 16, 2018

    Nicole Lorch, First Internet Bank’s executive vice president and chief operating officer, shares her perspective on where banks must focus in 2018 to remain viable in the digital realm.

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  • Podcast: Artificial intelligence is the BAI trend of 2018

    BAI Managing Editor Lou Carlozo
    Lou Carlozo Jan 9, 2018

    You have read a lot about AI being our 2018 Trend of the Year for the financial services industry. Now listen to three members of BAI's leadership team explain just what to expect from the technology in the year to come.

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Trends & Innovation
  • Cash is sin-king? The evolving state of cash and electronic payments in the U.S.

    Ed Obrien
    Ed O'Brien Jan 11, 2018

    Nations such as Sweden are well on their way to going cashless. When, if any time soon, could the U.S. follow suit?

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  • From customer experience to bank branch significance: Five predictions for 2018

    Dave Kerstein_resized
    David Kerstein Jan 8, 2018

    So begins a new year with a new Fed chair—and new possibilities in the ways banks approach business and operations.

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