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  • Debbie Bianucci
    Debbie Bianucci Jan 10, 2020

    Customer experience will be the digital imperative in 2020

    Financial services leaders cite customer digital experience as their top business challenge in the latest BAI Banking Outlook research.

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Industry Insights

A Cross-Industry Perspective of Analysis and Opinion

Read what influential experts have to say about the top issues in financial services.

  • How to grow confidence in growing loans

    Karl Dahlgren Jan 14, 2020

    BAI research identifies organic loan growth as a top business challenge in the coming year.

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  • Three ways to acquire new customers

    Holly Hughes Jan 13, 2020

    Why reputation, content marketing, and omnichannel communication are crucial to bringing in prospects.

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  • Stay educated, stay up to date: Best practices for managing regulatory changes

    Ed Marcheselli Jan 8, 2020

    Leadership sets the tone on compliance – a positive attitude at the top can reduce risk exposure throughout your organization.

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  • Podcast: Getting in gear for 2020

    Matt McGuire Dec 10, 2019

    What challenges and opportunities lie ahead for financial services leaders in 2020? BAI’s Karl Dahlgren and Jason Mencias walk us through the findings of new BAI Banking Outlook research.

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BAI Thought Leadership
  • Direct banks, deposit growth and market domination

    Karl Dahlgren
    Karl Dahlgren Nov 11, 2019

    New BAI Banking Outlook research shows why direct banks are winning the deposit battle and what consumers want.

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  • Three keys to turn talent into your most powerful competitive edge

    Debbie Bianucci_resized
    Debbie L. Bianucci Sep 27, 2019

    How do progressive financial services organizations succeed? Here’s how their take on the talent makes all the difference.

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  • Video: The state of digital transformation in banking today

    Holly Hughes_resized2
    Holly Hughes Oct 28, 2019

    What are the key issues surrounding digital transformation? How can financial services leaders converge technology with customer experience? Watch the discussion between BAI's Holly Hughes, FinTech Forge’s Jason Henrichs and Amount’s Kevin Lewis.

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Trends & Innovation
  • It’s a wonderful bank: How complaint resolution, digital solutions drive consumer care and trust

    Anne Brennan
    Anne Brennan Apr 6, 2018

    For 1940s Hollywood, Jimmy Stewart’s George Bailey epitomized the benevolent banker. In 2018, inspired high-tech can help life imitate art.

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  • Outhacking hackers: As Iran ramps up cyberattacks, banks find new ways to fight back

    Howard Altman_resized
    Howard Altman Aug 22, 2019

    After a period of relative stability, Iran-U.S. tensions are on the rise. The question isn’t whether state hackers will go after financial services targets, but how and for how long.

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