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  • Howard Altman_resized
    Howard Altman Dec 10, 2018

    The call center commandment: Don’t put fraud protection on hold

    Fraudsters know call centers are more vulnerable than other points of entry. Here’s how financial institutions can mount a robust defense.

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Industry Insights

A Cross-Industry Perspective of Analysis and Opinion

Read what influential experts have to say about the top issues in financial services.

  • The call center commandment: Don’t put fraud protection on hold

    Howard Altman Dec 10, 2018

    Fraudsters know call centers are more vulnerable than other points of entry. Here’s how financial institutions can mount a robust defense.

    Read More
  • How to drive your bank’s growth with the right product portfolio

    Victoria Lubnik Dec 7, 2018

    Success is a three-part process: Define your strategy, learn your customers’ needs and size up the competition’s offerings.

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  • Banking’s tech versus touch challenge (and what to do about it)

    Peter Harlamon Dec 6, 2018

    Automation and artificial intelligence have major limits, especially in solving sticky problems and deepening relationships

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  • A winning election: How to grow your bank branch in a landslide victory

    David Kerstein Nov 30, 2018

    Want your branch to blossom? To get your market piece, think like you’re running for justice of the peace.

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BAI Thought Leadership
  • Podcast: Paths to profitable digital partnerships

    BAI Managing Editor Lou Carlozo
    Lou Carlozo Dec 4, 2018

    Ben Schack, leader of U.S. digital partnerships at BMO Financial Group, discusses how banks can guide and mentor fintechs to maturity and create winning partnerships.

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  • Podcast: Winning the data game

    BAI Managing Editor Lou Carlozo
    Lou Carlozo Nov 27, 2018

    Clark Richey, chief technology officer at FactGem, discusses how to collect, protect and leverage the data banks have at their disposal.

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Trends & Innovation
  • The future of fighting cyberfraud, today

    Bobbie Dimitrova
    Bobbie Dimitrova Dec 5, 2018

    For banks, advanced algorithms hold the keys to keeping customer data safe—an imperative as high-profile hacks continue to make headlines.

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  • Mobile on the move: Creating a more versatile banking channel

    Jeanne Pinder_resized
    Jeanne Pinder Dec 3, 2018

    Forward-thinking banks have a chance to think beyond the walls of the institution and build exciting bridges in the customer journey.

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