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Featured Article
  • Geoff Thomas Apr 17, 2019

    Goodbye entanglement, hello engagement: Seeking a new way to measure success

    Every financial institution wants deeply involved customers. But to get there, banks need to dig deeper to deliver great experiences.

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Industry Insights

A Cross-Industry Perspective of Analysis and Opinion

Read what influential experts have to say about the top issues in financial services.

  • Goodbye entanglement, hello engagement: Seeking a new way to measure success

    Geoff Thomas Apr 17, 2019

    Every financial institution wants deeply involved customers. But to get there, banks need to dig deeper to deliver great experiences.

    Read More
  • Where do banks stand in the digital revolution?

    Charles Wendel Apr 12, 2019

    Customers like the speed and convenience of digital and aren't going back. Banks betting on a gradual shift in consumers’ digital preferences do so at their own risk.

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  • Pay attention to retention: How banks can turn around client churn

    Tom Long Apr 10, 2019

    Of all the forces banks work against, the greatest is time. Here’s how to build the bottom line by growing relationships with existing consumers.

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  • Change makers: The force behind banks that win

    Marco Buscaglia Apr 8, 2019

    As a BAI Global Innovation Awards judge, Amy Radin is seeking problem-solving breakthroughs as practical as they are incredible.

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BAI Thought Leadership
  • The most valuable keys to customer engagement

    BAI Managing Editor Lou Carlozo
    Lou Carlozo Apr 16, 2019

    Carrie Stapp, SVP of product management at Harland Clarke, sees the key to customer engagement as enabling the easy use of the products consumers value most.

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  • Podcast: The inside story of America's first mobile-only bank

    BAI Managing Editor Lou Carlozo
    Lou Carlozo Apr 9, 2019

    Colin Walsh, CEO and co-founder of Varo Money, discusses the journey that made his financial institution the nation's first mobile-only bank.

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Trends & Innovation
  • What banks can expect from UltraFICO

    Kevin King
    Kevin King Apr 15, 2019

    Though far from perfect, the credit evaluation tool marks an important step forward for lenders and consumers.

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  • Bank marketing moves from funnel to the flywheel

    Sue Woodward
    Sue Woodard Apr 11, 2019

    Marketing and sales once relied on a transaction model. But when banks use data to strengthen relationships, growth explodes.

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