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    BAI Dec 3, 2019

    Top 2019 podcasts: Digital transformation that triumphs

    Digital transformation can impact everything, from employees on the front end to core systems on the back end. Kristiane Koontz, executive vice president at Zions Bancorporation, shares her insights on this week’s podcast.

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Industry Insights

A Cross-Industry Perspective of Analysis and Opinion

Read what influential experts have to say about the top issues in financial services.

  • Right on schedule: New branch tools and strategies to serve your staff

    David Kerstein Oct 25, 2019

    Greater efficiency? Higher sales? Empowered employees? Yes, there are apps for that and more.

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  • The key to discovering your customers’ digital needs: Asking

    Charles Wendel Dec 2, 2019

    Excellent insights are there for the taking, but is your team positioned to listen?

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  • Account ability: Deposit growth gears up for 2020

    Edmund Lawler Nov 27, 2019

    While the Fed has cut rates, that’s hardly enough to cut banks from innovation in making deposit growth happen

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  • Where risk meets customer experience: the right mix through smart tech

    Andrew Davies Nov 15, 2019

    Money moves faster than ever thanks to digital. How can providers offer an experience that’s secure and user-friendly?

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BAI Thought Leadership
  • Direct banks, deposit growth and market domination

    Karl Dahlgren
    Karl Dahlgren Nov 11, 2019

    New BAI Banking Outlook research shows why direct banks are winning the deposit battle and what consumers want.

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  • Three keys to turn talent into your most powerful competitive edge

    Debbie Bianucci_resized
    Debbie L. Bianucci Sep 27, 2019

    How do progressive financial services organizations succeed? Here’s how their take on the talent makes all the difference.

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  • Video: The state of digital transformation in banking today

    Holly Hughes_resized2
    Holly Hughes Oct 28, 2019

    What are the key issues surrounding digital transformation? How can financial services leaders converge technology with customer experience? Watch the discussion between BAI's Holly Hughes, FinTech Forge’s Jason Henrichs and Amount’s Kevin Lewis.

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Trends & Innovation
  • It’s a wonderful bank: How complaint resolution, digital solutions drive consumer care and trust

    Anne Brennan
    Anne Brennan Apr 6, 2018

    For 1940s Hollywood, Jimmy Stewart’s George Bailey epitomized the benevolent banker. In 2018, inspired high-tech can help life imitate art.

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  • Outhacking hackers: As Iran ramps up cyberattacks, banks find new ways to fight back

    Howard Altman_resized
    Howard Altman Aug 22, 2019

    After a period of relative stability, Iran-U.S. tensions are on the rise. The question isn’t whether state hackers will go after financial services targets, but how and for how long.

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