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  • Lauri Giesen
    Lauri Giesen Apr 19, 2018

    Artificial intelligence for real-world regulatory hurdles

    Balancing the needs of consumers and demands of regulators can be tricky business. But a new wave of technology looks set to bridge the gap.

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Industry Insights

A Cross-Industry Perspective of Analysis and Opinion

Read what influential experts have to say about the top issues in financial services.

  • Writing a non-friction book: Towards a seamless bank lending process

    Geoff Williams Apr 20, 2018

    FinTechs, mortgage brokers and online lenders excel at ease and speed. But some roadblocks demand the human touch banks have in spades.

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  • Ability through agility: Using agile tech strategies to win the customer service race

    Greg Beaubien Apr 18, 2018

    To develop software faster and improve customer experiences, banks are taking a page from the high-tech playbook.

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  • How branch customer and employee analytics can drive enhanced profitability

    Deb Stewart Apr 16, 2018

    The formulas for branch staffing success aren’t accidental. They all add up to customer satisfaction, revenue generation and maximum profits.

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  • Changing the score: How alternative lenders rethink FICO ratings

    Jeanne Pinder Apr 13, 2018

    For years, creditworthiness has hinged on payment history. But a new breed of lenders has added new metrics to the formula.

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BAI Thought Leadership
  • Podcast: The bank branch dilemma: Smart answers to vexing questions

    BAI Managing Editor Lou Carlozo
    Lou Carlozo Apr 17, 2018

    David Kerstein reveals which common assumptions about branches aren't always spot on, while offering precise insights on the road ahead.

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  • Podcast: A Netflix talent guru weighs in on bank talent management

    BAI Managing Editor Lou Carlozo
    Lou Carlozo Apr 10, 2018

    Patty McCord, Netflix's former chief talent officer, talks about why banks should do away with both performance reviews and the notion of the “empowered” employee.

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Trends & Innovation
  • From saving time to time to save: The role money plays in millennial lives

    Karen Salamone Apr 12, 2018

    Banks and credit unions that get past negative stereotypes will find opportunities to help young adults as they build business.

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  • Banks are open to open banking: Better ways to work with FinTech

    Kylee Wooten
    Kylee Wooten Apr 11, 2018

    FinTech companies—once viewed as competitors—now find major benefits working with banks and APIs can help lead the way.

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