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  • BAI Managing Editor Lou Carlozo
    Lou Carlozo Aug 14, 2018

    Podcast: Credit unions, community banks and the path to frictionless customer service

    Joe Salesky, the CEO at CRMNEXT Inc., discusses how the marriage of technology and proactivity can help banks deliver seamless customer experiences.

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Industry Insights

A Cross-Industry Perspective of Analysis and Opinion

Read what influential experts have to say about the top issues in financial services.

  • Answering fintech’s multiple-choice question: Build, buy or partner?

    Patrick Sanders Aug 10, 2018

    There’s no set response, as the best solution varies from bank to bank and hinges on factors far beyond high-tech nuts and bolts.

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  • When consumer collection leads to consumer rejection

    Andrew Beddoes Aug 9, 2018

    Banks that improve their approach to the pursuit of late payments could bolster consumer loyalty, especially among young affluent adults.

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  • The compliance risk officer’s urgent agenda

    Ajay Katara Aug 8, 2018

    In digital-age areas from cybersecurity to stress testing, the CRO plays a more essential role than ever—impacting bank strategy in the process.

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  • Why it takes more than great service for banks to win over small-to-midsize businesses

    Bruce Lowthers Aug 6, 2018

    There is a range of reasons why a large percentage of SMBs are ready to leave their bank. So what should banks be focusing on in order to make those business banking customers stay?

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BAI Thought Leadership
  • Podcast: Credit unions, community banks and the path to frictionless customer service

    BAI Managing Editor Lou Carlozo
    Lou Carlozo Aug 14, 2018

    Joe Salesky, the CEO at CRMNEXT Inc., discusses how the marriage of technology and proactivity can help banks deliver seamless customer experiences.

    Read More
  • The speakers speak out: Their picks for BAI Beacon 2018

    Jay Palter
    Jay Palter Aug 13, 2018

    Financial services leaders will descend on Orlando in October for BAI’s annual event. When not speaking, here’s who they hope to catch.

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Trends & Innovation
  • What goes on in your branches? The good, the bad, the ugly—and the opportunity

    Aug 3, 2018

    Look closely and you may be surprised to find original solutions to improve efficiency, sales and customer experience.

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  • Security meets flexibility: A checklist for virtual desktop infrastructure

    Mark Hickman
    Mark Hickman Aug 1, 2018

    Working with a VDI helps standardize compliance efforts while keeping employees connected. It also has unique risk considerations.

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