Brian Wallace, general manager for banking at Reflexis Systems, joins us with insights on what banks and credit unions can learn from the COVID-19 experience in making their branch operations more efficient.

SAS principals David Williams and Joan McGowan share insights on how the COVID-19 pandemic has accelerated the trend toward digital, and how banks and credit unions can modernize their digital CX to gain a competitive advantage.

What is the DEI landscape like within banks and credit unions? What can these organizations do to address long-standing issues of race and inequality? Diane Ashley, CEO of DTA Diversity Counts and former chief diversity officer at the Federal Reserve Bank of New York, shares her insights.

BAI is fully committed to working with financial services leaders to address enduring inequalities in the workplace.

D.J. Haskins, head of marketing at SilverCloud, shares what he's seeing from clients as a result of the pandemic, and how the lessons learned this spring may change customer support in the years ahead.

Vanessa Colella, chief innovation officer at Citi and head of its Citi Ventures equity investing arm, talks about how financial institutions can -- and why they should -- embrace a culture that encourages and rewards innovation.

The coronavirus has created a need for ways to work outside the branch setting that may endure even after the pandemic eases.

According to the BAI Banking Outlook: Trends in 2020 survey, roughly half of Millennial, Gen X and Gen Z consumers expressed a willingness to switch financial services providers for better banking apps and digital platform capabilities.