Araliya Sammé
Jul 16, 2020

Banks need to be ever vigilant about a wide array of financial crimes, including wildlife trafficking. Machine learning and other technologies can help.

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INDUSTRY INSIGHTS

A view from the front lines with BAI's Ed Marcheselli.

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Identifying profitable opportunities in attractive markets that align with your strategy is the key to success.

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Digital offerings that lay on top of existing technology can work as an alternative to a conversion that’s expensive and disruptive.

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Banks can protect themselves from unexpected market moves at a time of ultra-low interest rates due to COVID-19

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Baby Boomers can surprise with their embrace of financial technology, while Gen Z is showing some old-fashioned preferences.

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When people interact with a financial institution, they expect to be treated fairly. It’s not too much to ask, yet the complaint files suggest there may be gaps between the goal and the reality.

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Digital banking has gained momentum as COVID-19 has dried up branch visits and face-to-face interactions. BAI's Mark Riddle and Jason Mencias discuss digital banking trends, what different demographics value and how financial institutions are handling the pandemic's disruptions.

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Brian Wallace, general manager for banking at Reflexis Systems, joins us with insights on what banks and credit unions can learn from the COVID-19 experience in making their branch operations more efficient.

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SAS principals David Williams and Joan McGowan share insights on how the COVID-19 pandemic has accelerated the trend toward digital, and how banks and credit unions can modernize their digital CX to gain a competitive advantage.

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What is the DEI landscape like within banks and credit unions? What can these organizations do to address long-standing issues of race and inequality? Diane Ashley, CEO of DTA Diversity Counts and former chief diversity officer at the Federal Reserve Bank of New York, shares her insights.

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The coronavirus has created a need for ways to work outside the branch setting that may endure even after the pandemic eases.

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According to the BAI Banking Outlook: Trends in 2020 survey, roughly half of Millennial, Gen X and Gen Z consumers expressed a willingness to switch financial services providers for better banking apps and digital platform capabilities.

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