Terry Badger
Apr 20, 2021

Banks and credit unions have digitally adapted to the changes that came with COVID. Where do those efforts go from here? Get insights from Fiserv’s Danny Baker and Josh Spisak on the BAI podcast.

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INDUSTRY INSIGHTS

Even though traffic has rebounded to surprising levels, long-term changes to layouts, staffing and offerings are coming.

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Getting personal is an effective way to create a connected customer experience in a disconnected world.

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The move to digital has heightened demand for immediacy across the economy, and this includes moving money from Point A to Point B.

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The pandemic has created a rich opportunity for financial services providers to expand advice beyond wealth to other important areas of consumer need.

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New BAI research is out with detailed portraits of typical members of each generation and what they want from their financial services providers. BAI's Karl Dahlgren digs into the numbers and shares insights that can benefit banks and credit unions.

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Banks and credit unions have digitally adapted to the changes that came with COVID. Where do those efforts go from here? Get insights from Fiserv’s Danny Baker and Josh Spisak on the BAI podcast.

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When a community bank adds wealth management to its lineup of services, it can help deepen the bank’s relationship with customers while increasing revenue. RobustWealth CEO Mike Kerins shares additional insights on the BAI Banking Strategies podcast.

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Accessing capital can be a challenge for small business owners in lower-income communities, largely because of how lenders assess the credit risk of these would-be borrowers. Brad McConnell, CEO of Allies for Community Business, discusses a novel way to gauge repayment risk in underserved areas.

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Banking is speeding headlong into its digital future. So where does that leave the branch? Industry veteran Jon Voorhees discusses what he envisions in the years ahead.

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The idea of undertaking a digital transformation can be daunting. It doesn’t have to be. Hear how bank and credit union leaders can accelerate big digital makeovers with “micro-transformations.”

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To stay afloat and get access to get badly needed funds, small businesses are willing to switch banks and work with a new financial services organization.

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Fintech innovations have the potential to provide essential services to millions of unbanked and underbanked people.

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