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  • BAI Managing Editor Lou Carlozo
    Lou Carlozo Sep 10, 2019

    Where banking success meets behavioral finance

    How does behavioral finance shape the important financial decisions consumers make? Meg Goodman, operational leader for Jacobs & Clevenger, breaks it down.

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Industry Insights

A Cross-Industry Perspective of Analysis and Opinion

Read what influential experts have to say about the top issues in financial services.

  • Lose limitations, find the money: a roadmap for growth

    David Kerstein Aug 30, 2019

    How to overcome the growth challenge? Run with these five strategies—and walk the talk.

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  • When banks’ tech solutions serve employees as well as customers, everybody benefits

    Dinesh Sheth Aug 26, 2019

    A streamlined, employee-friendly benefits platform can boost worker retention and create a healthier work environment.

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  • A Woodstock attendee and financial services pro reflects on moving on ​

    Charles B. Wendel Aug 16, 2019

    Fifty years after the legendary concert, our monthly contributor explains why pop culture and banking can’t turn back the clock.

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  • When banks come clean: Five steps to create workspaces that sparkle and inspire

    Stephen Lewis Aug 21, 2019

    Maintaining the places where employees work and customers transact makes a big difference in winning over talent and consumers.

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BAI Thought Leadership
  • Where banking success meets behavioral finance

    BAI Managing Editor Lou Carlozo
    Lou Carlozo Sep 10, 2019

    How does behavioral finance shape the important financial decisions consumers make? Meg Goodman, operational leader for Jacobs & Clevenger, breaks it down.

    Read More
  • Banking’s best ways to fight digital-age fraud

    BAI Managing Editor Lou Carlozo
    Lou Carlozo Sep 3, 2019

    Alisdair Faulkner, from LexisNexis Risk Solutions, discusses how financial institutions can balance robust fraud protection with friction-free customer experience.

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Trends & Innovation
  • It’s a wonderful bank: How complaint resolution, digital solutions drive consumer care and trust

    Anne Brennan
    Anne Brennan Apr 6, 2018

    For 1940s Hollywood, Jimmy Stewart’s George Bailey epitomized the benevolent banker. In 2018, inspired high-tech can help life imitate art.

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  • Outhacking hackers: As Iran ramps up cyberattacks, banks find new ways to fight back

    Howard Altman_resized
    Howard Altman Aug 22, 2019

    After a period of relative stability, Iran-U.S. tensions are on the rise. The question isn’t whether state hackers will go after financial services targets, but how and for how long.

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