Terry Badger
Sep 14, 2021

Jean-Pierre Lacroix, president of the branding and design firm SLD, tells us what North American banks can learn from overseas financial institutions about the latest tech and how they can put those insights to work.

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INDUSTRY INSIGHTS

Keep employees and clients current on e-signatures, which have allowed banks and credit unions to continue their core services when in-person appointments are not an option. 

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By leveraging available data, banks and credit unions can operate more efficiently without adding sources of friction to the customer experience.

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Research shows that companies working on creating a customer-centric culture are 60% more profitable than those not focused on it.

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Jean-Pierre Lacroix, president of the branding and design firm SLD, tells us what North American banks can learn from overseas financial institutions about the latest tech and how they can put those insights to work.

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Jean-Pierre Lacroix, president of the branding and design firm SLD, tells us what North American banks can learn from overseas financial institutions about the latest tech and how they can put those insights to work.

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Cheryl Chiodi from ABBYY and industry consultant Jim Griffin share ideas on creating personalized banking experiences to strengthen customer relationships and stand up to outside threats.

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To navigate the financial industry’s new normal, it is critical to base strategic decisions on in-depth data analysis.

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The double whammy of COVID and competition has banks and credit unions speeding up their move to the cloud. Chris Zingo from Finastra discusses how the financial industry is changing its approach to the cloud as digital banking grows in importance.

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Chris Stanley from Moody’s Analytics joins us to discuss what goes into a personalized customer experience as banking goes ever more digital.

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As banks, credit unions and other businesses rely more on customer data, that data rises in value and becomes more of a theft target. Jim Van Dyke, a leading voice on data breaches, discusses how to best protect banking customers.

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To stay afloat and get access to get badly needed funds, small businesses are willing to switch banks and work with a new financial services organization.

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Fintech innovations have the potential to provide essential services to millions of unbanked and underbanked people.

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