Banking Strategies to Power Smart Decisions

View BAI Banking Strategies content, BAI research and other BAI thought leadership.

Webinar

Discover new ways to boost profitability

Recorded: Dec 6, 2022

Join us to hear Syntellis Performance Solutions’ finance expert Heather Hinchley share how Axiom software can help. She will demonstrate how the tools can help you stay on top of market changes and find new sources of profitable growth to...
Marketing & Sales

Podcast

Pricing deposits to keep customers happy

Nov 15, 2022

By Terry Badger, Neil Stanley
Neil Stanley from The CorePoint joins us on the BAI Banking Strategies podcast to talk about how banks should think about deposit rates as a way to satisfy customers.
Consumer Banking

Report

Plotting the future of digital banking

Nov 10, 2022

This month’s BAI Executive Report explores a number of digital banking topics to help you build your plans for 2023 and beyond with insights from leaders in the trenches and valuable BAI research....
Digital Banking
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Topics

Formats

Article

Is your bank website inadvertently sharing customer data?

Feb 2, 2023

By Ian Cohen
Tracking code from social media sites and elsewhere can collect information from bank websites, creating violations of the law and the institution’s privacy policies.
Compliance, Regulation & Risk

Whitepaper

Trends in digital signage and marketing communications

Feb 2, 2023

What role does digital signage and marketing communications play in the financial industry? Download DBSI’s benchmarking report to gain insights and best practices on refining or expanding your digital marketing strategy. Download Now...
Marketing & Sales

Whitepaper

What really matters to banking customers

Feb 2, 2023

Financial institutions are facing new challenges to keep their customers both happy and loyal. Download the Verint Experience Index: Banking Report to learn more about the consumer trends that can help you improve and grow. Download Now...
Consumer Banking

Webinar

State of small and medium business: Trends and banking insights

Upcoming: Feb 23, 2023

In 2023, financial organizations must understand the small business landscape, client needs, and emerging prospects to stay competitive. Join our state of SMB industry webinar to gain insights from leading experts at BAI, BrightQuery, and Equifax....
Business Banking
Fraud Prevention & Cybersecurity

Article

Today’s fraud prevention is more than just automation

Feb 1, 2023

By Terry Badger
Efforts by banking institutions will continue to rely on cutting-edge capabilities, but human brainpower and intuition are more important than ever.
Fraud Prevention

Podcast

Positioning ESG at banks as good business in 2023

Jan 31, 2023

By Terry Badger, Gary Levante
Gary Levante, head of ESG strategy at Berkshire Bank, joins us on the BAI Banking Strategies podcast to talk about what we might see in the ESG area at banks this year.
DEI & ESG

Job Aid

Optimizing your Underwriting Efficiencies

Jan 30, 2023

Download “Optimizing your Underwriting Efficiencies" today to learn how you can stay compliant with the Dodd-Frank Act regulations. Download Now...
Compliance, Regulation & Risk / Consumer Banking

Webinar

Consistent customer experience during bank transformations

Upcoming: Feb 28, 2023

Join us for a conversation led by BAI’s Holly Hughes with Ajay Bhandari from Infosys, and Truist’s Ken Meyer as they discuss how to satisfy and exceed both customer and business expectations during the transformation journey. Hear real world examples...
Customer Experience
Businessman using tablet analyzing sales data

Article

The cloud as a top tech priority for banks in 2023

Jan 30, 2023

By Sanjay Sharma
No longer can banks rely on brand loyalty to retain customers and expand their consumption of products and services.
Technology

Article

Workforce flexibility is a banking innovation

Jan 27, 2023

By Debbie Bianucci
Executive leadership and all segments of the workforce can collaborate creatively to redefine flexibility and achieve strategic competitive advantages.
Talent & Workforce Management

Article

The future of digital banking may be just over the horizon

Jan 26, 2023

By Edmund Lawler
The metaverse and other innovations hold considerable promise for the financial services industry.
Digital Banking

Webinar

What consumers want & how to deliver a true omnichannel experience

Upcoming: Feb 15, 2023

Holly Hughes, BAI CMO, will share BAI’s latest banking channel research and host a conversation with Colleen Wilson, Vice President, Product at MANTL, on what the trends mean for financial services leaders....
Consumer Banking / Customer Experience

Article

Enhancing resiliency against credit risk process fraud

Jan 25, 2023

By Subramanian Venkataraman
These risks can go undetected due to inefficient approaches followed by banks, making a comprehensive, AI-based strategy essential for resiliency.
Fraud Prevention

Podcast

Tips and insights for attracting talent in 2023

Jan 24, 2023

By Terry Badger, Megan Burkhart
Megan Burkhart, chief human resources officer at Comerica, joins us on the BAI Banking Strategies podcast to discuss how her bank is dealing with the industry’s talent challenge.
Talent & Workforce Management

Whitepaper

Quick Q&A: How to improve credit-reporting accuracy & reap the benefits

Jan 24, 2023

Providing accurate consumer information to credit-reporting agencies can be challenging for financial services organizations due to the volume and complexity involved. Establishing a Fair Credit Reporting Act (FCRA) center of excellence can help ensure accuracy and reduce regulatory risk. It can...
Consumer Banking

Article

7 banking tech predictions for 2023

Jan 23, 2023

By Al Pascual
Technology decision-makers will do well to guard against knee-jerk responses to trending terrors, and instead focus on current needs and longer-term vision.
Technology

Article

Digital experience will remain a challenge in 2023

Jan 20, 2023

By Karl Dahlgren
Our latest BAI Banking Outlook survey shows that customers have noticed improvements in online and digital, but they have more wants and needs.
Consumer Banking

Article

Where do banks fit into the metaverse?

Jan 17, 2023

By Terry Badger
Some early movers are tiptoeing in and poking around in a virtual realm that has been pegged as a $1 trillion opportunity for financial services providers.
Technology

Article

2023 focus: Customer engagement and advanced technology

Jan 17, 2023

By Nilesh Vaidya
Market volatility this year may allow banks to reboot strategic processes by leveraging scale, a broad customer base and regulatory knowledge.
Consumer Banking

Podcast

Where will banking-as-a-service go in 2023?

Jan 17, 2023

By Terry Badger, Jeannette Kescenovitz
Jeannette Kescenovitz, who leads development of banking-as-a-service at Finastra, joins us on the BAI Banking Strategies podcast to share her views on how BaaS might grow its presence at U.S. banks and credit unions this year.
Technology

Whitepaper

Why banks are optimistic but cautious about the metaverse

Jan 17, 2023

Research shows that financial institutions recognize the potential for the metaverse. While rightly cautious, there are still unexplored opportunities for financial services with new business models to serve their customer base. Download Now...
Technology