In this week's BAI Banking Strategies podcast, Rochelle Gorey from SpringFour discusses how banks and credit unions can be more innovative in tending to their customer’s overall financial health.

Paul Steenkamp, a former banker and author of a new book on innovation, joins us to offer insights on how banks can better embrace change to keep pace with the trendsetters.

Christoph Stegmeier from global consultancy Simon-Kucher explains why neobanks are struggling with profitability and why most will never move into the black.

Vijay Balasubramuniyan from Pindrop joins us to talk about deep fakes and how this technology is impacting the world of banking.

Terri Panhans from Vericast shares her insights on the ways contact centers are evolving as day-to-day banking transactions go increasingly digital.

Greg Kanevski from ServiceNow shares insights on how banks and credit unions can put data to better use to push back on fraudsters and save big money in the process.

Karl Dahlgren, who heads the research group at BAI, is with us to talk about emerging issues and ongoing trends that stand to affect the industry in 2022.

To stay afloat and get access to get badly needed funds, small businesses are willing to switch banks and work with a new financial services organization.