Terry Badger
Jun 23, 2020

SAS principals David Williams and Joan McGowan share insights on how the COVID-19 pandemic has accelerated the trend toward digital, and how banks and credit unions can modernize their digital CX to gain a competitive advantage.

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INDUSTRY INSIGHTS

A view from the front lines with BAI's Ed Marcheselli.

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Identifying profitable opportunities in attractive markets that align with your strategy is the key to success.

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Digital offerings that lay on top of existing technology can work as an alternative to a conversion that’s expensive and disruptive.

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Banks can protect themselves from unexpected market moves at a time of ultra-low interest rates due to COVID-19

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SAS principals David Williams and Joan McGowan share insights on how the COVID-19 pandemic has accelerated the trend toward digital, and how banks and credit unions can modernize their digital CX to gain a competitive advantage.

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What is the DEI landscape like within banks and credit unions? What can these organizations do to address long-standing issues of race and inequality? Diane Ashley, CEO of DTA Diversity Counts and former chief diversity officer at the Federal Reserve Bank of New York, shares her insights.

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BAI is fully committed to working with financial services leaders to address enduring inequalities in the workplace.

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D.J. Haskins, head of marketing at SilverCloud, shares what he's seeing from clients as a result of the pandemic, and how the lessons learned this spring may change customer support in the years ahead.

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Vanessa Colella, chief innovation officer at Citi and head of its Citi Ventures equity investing arm, talks about how financial institutions can -- and why they should -- embrace a culture that encourages and rewards innovation.

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BAI CEO Debbie Bianucci discusses why banks are well-positioned to deal with the COVID-19 disruption, and what they can and should be doing for their customers to help them get through these unprecedented times.

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The coronavirus has created a need for ways to work outside the branch setting that may endure even after the pandemic eases.

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According to the BAI Banking Outlook: Trends in 2020 survey, roughly half of Millennial, Gen X and Gen Z consumers expressed a willingness to switch financial services providers for better banking apps and digital platform capabilities.

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