Terri Panhans from Vericast shares her insights on the ways contact centers are evolving as day-to-day banking transactions go increasingly digital.

Greg Kanevski from ServiceNow shares insights on how banks and credit unions can put data to better use to push back on fraudsters and save big money in the process.

On the BAI Banking Strategies podcast, Craig Alexander from BMO Financial Group explains their new hiring program focused on refugees and other displaced people.

On this week’s BAI Banking Strategies podcast, Heidi Hunter from IDology tells us why KYC’s close cousin is important for banking institutions and how they can do it more effectively.

On the BAI Banking Strategies podcast, Elizabeth McCluskey from CUNA Mutual discusses investing in fintech startups led by founders from underrepresented groups.

On the BAI Banking Strategies podcast, Sandra Quince, an executive at Bank of America, talks about the its executive-on-loan program that brings in new ways of thinking while developing future bank leaders.

Karl Dahlgren, who heads the research group at BAI, is with us to talk about emerging issues and ongoing trends that stand to affect the industry in 2022.

To stay afloat and get access to get badly needed funds, small businesses are willing to switch banks and work with a new financial services organization.