Will Raymer
Oct 23, 2020

Financial institutions need not be perfect to prevent most fraud. Rather than trying to block every shot, they should present a smaller target.

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INDUSTRY INSIGHTS

In the forgiveness phase, the challenge of processing and adjudicating the applications is shaping up to be more complex than the lending phase.

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Let these questions guide your bank’s decision-making during the COVID-19 crisis and for the longer term

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A willingness to compromise by both sides of the proceeding can raise the odds that the lender’s loan will end up being paid in full.

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To stand out from the crowd, banks and credit unions must create effective messaging on the institution they are and the institution they want to become.

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Greg Thompson, director of change management at nCino, shares his insights on how banks and credit unions should think about digital transformation.

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Financial services leaders still have several challenges ahead to increase customer acquisition, strengthen engagement and boost revenue.

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Matt Tengwall, general manager for fraud and security solutions at Verint Systems, discusses the tough security challenges that banks and credit unions now face, and he outlines ways to more effectively meet the upswing in scams and schemes targeting the industry.

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On this week's podcast, Amy Radin, a leading voice on innovation in financial services, discusses the opportunities banks and credit unions have to innovate, as well as the BAI Global Innovations Awards, where Radin serves as a judge.

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Nate Bennett, chief diversity officer at Comerica Bank, discusses the industry’s successes and ongoing challenges when it comes to diversity, equity and inclusion. He also shares what’s working for Comerica in its approach to DEI that might also work for other banks and credit unions.

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Danny Baker, vice president of market strategy at Fiserv, discusses how EPM works and how it may provide value for banks and credit unions dealing with a disrupted financial services landscape.

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And it’s hard to overstate the importance of mobile as a preferred customer channel and to address concerns about fraud.

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Tech experts from the financial services industry share insights on what bank and credit union leaders need to know up front.

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