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  • Dewald Nolte
    Dewald Nolte Dec 13, 2018

    Five things that float the customer’s boat

    Bank executives want to know—and execute on—what customers want. In the fast-moving age of the consumer, there’s no time to waste.

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Industry Insights

A Cross-Industry Perspective of Analysis and Opinion

Read what influential experts have to say about the top issues in financial services.

  • From deposit competition to determined direction

    Jeanne Pinder Dec 14, 2018

    Ultra-low interest rates are history and the road ahead unmapped. But some scrappy banks have drawn new maps to success.

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  • Five things that float the customer’s boat

    Dewald Nolte Dec 13, 2018

    Bank executives want to know—and execute on—what customers want. In the fast-moving age of the consumer, there’s no time to waste.

    Read More
  • Taking on a tech breakthrough: Machine learning without the learning curve

    Vijay Mehta Dec 12, 2018

    Getting data to produce a powerful competitive advantage is within reach if you have the right tools at your disposal.

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  • The call center commandment: Don’t put fraud protection on hold

    Howard Altman Dec 10, 2018

    Fraudsters know call centers are more vulnerable than other points of entry. Here’s how financial institutions can mount a robust defense.

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BAI Thought Leadership
  • Podcast: How banks can win at gamification

    BAI Managing Editor Lou Carlozo
    Lou Carlozo Dec 11, 2018

    John Findlay, founder and CEO of Launchfire, explains the benefits of gamification for banks and their employees.

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  • Podcast: Paths to profitable digital partnerships

    BAI Managing Editor Lou Carlozo
    Lou Carlozo Dec 4, 2018

    Ben Schack, leader of U.S. digital partnerships at BMO Financial Group, discusses how banks can guide and mentor fintechs to maturity and create winning partnerships.

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Trends & Innovation
  • Banking’s tech versus touch challenge (and what to do about it)

    Peter Harlamon
    Peter Harlamon Dec 6, 2018

    Automation and artificial intelligence have major limits, especially in solving sticky problems and deepening relationships

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  • The future of fighting cyberfraud, today

    Bobbie Dimitrova
    Bobbie Dimitrova Dec 5, 2018

    For banks, advanced algorithms hold the keys to keeping customer data safe—an imperative as high-profile hacks continue to make headlines.

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