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Article

Payments present threats and opportunities for banks

Feb 23, 2022

By Terry Badger

In our latest Executive Report, BAI outlines how a safe, fast and easy-to-use payments solution can help banks and credit unions maintain a position of primacy in the customer relationship.

Payments

Article

COVID-19 ripped up banking’s rule book – now what?

Oct 5, 2021

By Balkrishan Kalra, Chris Skinner

Digital-first, experience-driven banking is the future, and the institutions that don’t fully embrace this secular trend will likely not survive for long.

Consumer Banking / Digital Banking

Article

Driving change in trying times

Feb 24, 2021

By Debbie Bianucci

BAI Global Innovation Award winners create high-value, customer-focused solutions amid economic and industry uncertainties.

Technology

Article

Is your bank website inadvertently sharing customer data?

Feb 2, 2023

By Ian Cohen

Tracking code from social media sites and elsewhere can collect information from bank websites, creating violations of the law and the institution’s privacy policies.

Compliance, Regulation & Risk

Article

Today’s fraud prevention is more than just automation

Feb 1, 2023

By Terry Badger

Efforts by banking institutions will continue to rely on cutting-edge capabilities, but human brainpower and intuition are more important than ever.

Fraud Prevention

Businessman using tablet analyzing sales data

Article

The cloud as a top tech priority for banks in 2023

Jan 30, 2023

By Sanjay Sharma

No longer can banks rely on brand loyalty to retain customers and expand their consumption of products and services.

Technology

Article

Workforce flexibility is a banking innovation

Jan 27, 2023

By Debbie Bianucci

Executive leadership and all segments of the workforce can collaborate creatively to redefine flexibility and achieve strategic competitive advantages.

Talent & Workforce Management

Article

The future of digital banking may be just over the horizon

Jan 26, 2023

By Edmund Lawler

The metaverse and other innovations hold considerable promise for the financial services industry.

Digital Banking

Article

Enhancing resiliency against credit risk process fraud

Jan 25, 2023

By Subramanian Venkataraman

These risks can go undetected due to inefficient approaches followed by banks, making a comprehensive, AI-based strategy essential for resiliency.

Fraud Prevention

Article

7 banking tech predictions for 2023

Jan 23, 2023

By Al Pascual

Technology decision-makers will do well to guard against knee-jerk responses to trending terrors, and instead focus on current needs and longer-term vision.

Technology

Article

Digital experience will remain a challenge in 2023

Jan 20, 2023

By Karl Dahlgren

Our latest BAI Banking Outlook survey shows that customers have noticed improvements in online and digital, but they have more wants and needs.

Consumer Banking

Article

Where do banks fit into the metaverse?

Jan 17, 2023

By Terry Badger

Some early movers are tiptoeing in and poking around in a virtual realm that has been pegged as a $1 trillion opportunity for financial services providers.

Technology

Article

2023 focus: Customer engagement and advanced technology

Jan 17, 2023

By Nilesh Vaidya

Market volatility this year may allow banks to reboot strategic processes by leveraging scale, a broad customer base and regulatory knowledge.

Consumer Banking

Article

New approaches to new account acquisition

Jan 13, 2023

By Holly Hughes

Community banks and credit unions in 2023 need to sharpen their customer targeting with flexible strategies that highlight their value proposition.

Consumer Banking

Article

Marketing’s test in a complex year

Jan 12, 2023

Higher interest rates, growing risk of recession and the possibility of smaller budgets in 2023 may present a tough environment for creative teams.

Marketing & Sales

Article

Four banking industry trends to look forward to in 2023

Jan 11, 2023

By Nick Chandi

Seen in the crystal ball are advances in open banking, more real-time payment options, a greater focus on SMBs and deeper collaboration with fintechs.

Technology

Article

Why the banking sector will be resilient in 2023

Jan 9, 2023

By Jan Bellens

The boost to net interest income may prompt institutions to look beyond immediate pressures to wider changes in the world and opportunities ahead.

Consumer Banking

Article

Bankers’ wish list for 2023

Jan 6, 2023

By Terry Badger

The three leading business challenges as identified by banking leaders who took part in the latest BAI Banking Outlook survey.

Consumer Banking

Article

Where should banks’ SMB priorities be in 2023?

Jan 5, 2023

By Dean Jenkins

Offering the right digital tools, personalizing experiences and using data better will help them deliver the level of service that businesses have come to expect.

Business Banking

Article

Embedded finance could be a gamechanger

Jan 4, 2023

By Lauri Giesen

Regions Bank is among the traditional institutions moving with purpose to integrate data and payments with outside service providers.

Technology

Article

The impact of tech on currency exchange

Dec 14, 2022

By Robert Hoffman

Disruption similar to that seen in transportation, retail and dining is creating opportunities for smaller institutions to gain market share.

Digital Banking

Article

5 metaverse trends that banks should start monitoring

Dec 12, 2022

By Neil Dougherty

The financial infrastructure for this virtual realm is still being built — that’s why banking institutions should be paying attention to the opportunity.

Technology