Banking Strategies to Power Smart Decisions

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Infographic

The Top Business Banking Insights for 2022

May 17, 2022

How has business banking changed due to the pandemic, and how has it shaped savings, financial provider relationships, and long-term loyalties?
Business Banking

Infographic

Protecting Against Fraud

Mar 28, 2022

BAI surveyed financial services organizations of all sizes and consumers from all generations. Those surveys reveal that fraud continues to be a significant digital banking concern for all age groups.
Digital Banking / Fraud Prevention
banking-outlook-for-2022

Infographic

The Top Banking Trends and Challenges for 2022

Jan 18, 2022

How is the consumer experience changing? Are customer expectations and banking priorities aligned? We recently conducted a survey to answer those questions and many more.
Consumer Banking
woman in a bank branch

Infographic

The Pandemics Impact on Financial Services Employees

Oct 28, 2021

In June 2021 BAI surveyed over 250 employees to better understand how the pandemic had affected their personal and professional lives, and how that might impact the future.
Talent & Workforce Management

Infographic

Banking Attitudes Generation-by-Generation

Apr 1, 2021

Different generations have very different preferences and attitudes regarding financial services.
Consumer Banking

Infographic

The Widespread Fear of Fraud

Jan 21, 2021

BAI research reveals that fraud is the #1 digital banking concern across generations, and those concerns are only increasing.
Fraud Prevention
Woman looking at her phone

Infographic

COVID-19 Digital Banking Update

Oct 19, 2020

In January 2020, we surveyed financial services customers to better understand the state of digital banking and its outlook for the future.
Digital Banking

Infographic

The state of diversity, equity and inclusion in financial services

Sep 15, 2020

BAI Banking Outlook research finds financial services employees rate their organizations highly for Diversity, Equity and Inclusion (DEI). But there is still more work to do to make greater impact.
DEI & ESG

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Digital Banking and the Customer of Today

Jun 4, 2020

Are your digital strategies aligned with customer preferences? BAI shares the findings from BAI Banking Outlook research.
Digital Banking

Infographic

Top Trends in Financial Services for 2019

Jun 2, 2020

The most recent BAI Banking Outlook, a quarterly research study that surveys financial services leaders and consumers, unveiled top trends and expectations for the financial services industry in 2019.
Consumer Banking

Infographic

Grow Through Investment in Customer Digital Experience

Apr 22, 2020

Are financial services organizations’ priorities aligned with consumers’? On a November 14 webinar, BAI shared findings from the latest BAI Banking Outlook research. Below are some notable highlights....
Consumer Banking

Infographic

The State of Culture and Conduct in Financial Services

Apr 22, 2020

Do you know where your culture and conduct strategy stands relative to your industry peers? See what Financial Services professionals are saying about the culture and conduct at their organizations in the latest BAI Banking Outlook research.
DEI & ESG

Infographic

Trends in Talent Management

Apr 22, 2020

BAI shares the findings of a research study of 594 leaders including human resource professionals and employees of financial services organizations ranging in size from community banks to large mega banks.
Talent & Workforce Management

Infographic

Trends in Marketing and Customer Acquisition

Apr 22, 2020

This BAI Banking Outlook research study focused on discovering if financial service organizations’ marketing and customer acquisition strategies are in line with customers’ expectations.
Marketing & Sales

Infographic

Direct Bank Growth and Primary Status

Apr 22, 2020

Do you know what direct bank customers are looking for from financial services organizations? We share what banks are saying about their banking preferences in the latest BAI Banking Outlook research.
Consumer Banking

Infographic

Leading Indicators in Customer Retention

Apr 22, 2020

BAI interviewed over 1,200 consumers to deliver an in-depth look at the trends and motivations behind retention rates and cross-selling products and services to existing customers.
Consumer Banking

Infographic

Banking Business Insights Infographic

Apr 22, 2020

BAI shares the findings of a research study examining what your business banking customers are looking for in a financial services organization.
Business Banking