Banking Strategies to Power Smart Decisions

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Quick Q&A on ChatGPT’s Transformative Impact on Banking

May 22, 2023

ChatGPT has been the talk of the town since the AI-powered chatbot that creates human-like conversations was released late last year. But it’s more than just talk. In this Q&A with Jake Tyler, Virtual Assistant Specialist at Glia you'll find out:...
Digital Banking / Technology

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Empowering customers to adopt digital tools

Mar 30, 2023

Banks and credit unions have made significant headway in their digital technology stacks over the past few years. Now it’s time to reap the return on investment and drive adoption of the new or enhanced digital channels designed to engage...
Digital Banking

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2023 recruiting trends in financial services

Mar 15, 2023

What does the future hold for financial services recruitment? Learn about talent acquisition teams’ pain points, priorities, expectations, and initiatives to stay ahead in 2023....
Talent & Workforce Management
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Being profitable in an uncertain economy is possible

May 15, 2023

As the financial landscape continues to evolve, it is imperative to provide account holders with solid, foundational support. In this report, learn about opportunities for regional and community financial institutions to empower consumers and differentiate themselves from competition....
Consumer Banking

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Improve branch performance: Results from UKG 2023 Retail Branch Lobby Study

May 4, 2023

The UKG 2023 Retail Branch Lobby Study examines nearly seven million lobby sales and service interactions across North America between account holders and lobby employees. It captures and analyzes lobby performance data such as lobby wait times, account holder assist...
Consumer Banking

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Can you quantify the impact of concentration risk on your portfolio?

May 4, 2023

Managing concentration risk has been a core concern for credit portfolio managers for decades. Findings from this analysis indicate that managing concentration risk effectively can decrease the overall risk of the portfolio by 21%. This paper discusses how the impact...
Compliance, Regulation & Risk

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Quick Q&A on Branch Transformation

Apr 25, 2023

While thousands of bank branches have closed in recent years—a trend accelerated by the COVID-19 pandemic—those that remain have the opportunity to leverage digital technology and create a differentiated, in-person experience. In this Q&A with Roji Oommen, Managing Director, Financial...
Consumer Banking

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Loan monitoring delivers actionable insights that boost portfolio performance

Apr 18, 2023

Effective loan monitoring provides actionable insights that enable institutions to understand gaps, reveal opportunities, and support innovation in order to reduce delinquency rates. Lenders are now employing loan monitoring as a means of assessing risk, improving performance, and boosting efficiency....
Consumer Banking

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Connect with customers in today’s economic state

Apr 18, 2023

Marketers at financial institutions have changed their advertising strategies as a result of current geopolitical conditions and are prioritizing data-driven and personalized approaches....
Marketing & Sales

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Ultimate guide to CoBrowsing for banks

Apr 6, 2023

CoBrowsing creates a deeper level of engagement and a better customer experience. Gain insights on why you should include CoBrowsing in your online communication channels....
Customer Experience

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Unlock explosive deposit growth

Apr 6, 2023

With rising interest rates and increased competition for deposits, financial institutions need the right strategy in place to meet their goals. Learn about five proven strategies the nation’s leading banks are using to supercharge their growth....
Consumer Banking

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Quick Q&A on the advantages of hyperautomation for financial services organizations

Mar 28, 2023

Digital transformation that connects disjointed systems can lead to a superior experience for customers and the employees who serve them. It’s a timely concept as competition from digital-first fintechs intensifies amid growing customer expectations for faster, more seamless and more...
Technology

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Seamless and safe: Creating a best-in-class digital experience

Mar 15, 2023

Satisfying consumer expectations for friction-right, seamless interactions while protecting against fraudsters is a challenge. Gain insights on mitigating digital fraud while reducing friction against good consumers....
Fraud Prevention

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An API-tite for transformation

Mar 2, 2023

Hungry for reform, do banks have enough appetite for digital transformation? When considering the benefits for digital transformation against the cumulative costs of putting off any change, the opportunity cost becomes significant....
Technology

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Quick Q&A on How to Create an Effective Customer Acquisition Program

Feb 21, 2023

Financial institutions hold a significant amount of customer data, but this information doesn’t always translate to an effective customer acquisition strategy. At a time when marketing budgets are under pressure, banks and credit unions must consolidate a wealth of data so...
Consumer Banking

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Transform digital banking into a profit center

Feb 14, 2023

Digital banking is big business. Gain insights on how banks and credit unions can step up their digital game, meet consumers expectations and grow revenue....
Digital Banking

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Your banking customers are demanding better call center experiences

Feb 14, 2023

It’s time to bring your financial institution’s phone experience to the modern age. Learn about the 6 signs that your call center infrastructure is in dire need of an upgrade....
Customer Experience

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Trends in digital signage and marketing communications

Feb 2, 2023

What role does digital signage and marketing communications play in the financial industry? Download DBSI’s benchmarking report to gain insights and best practices on refining or expanding your digital marketing strategy....
Marketing & Sales

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What really matters to banking customers

Feb 2, 2023

Financial institutions are facing new challenges to keep their customers both happy and loyal. Download the Verint Experience Index: Banking Report to learn more about the consumer trends that can help you improve and grow....
Consumer Banking

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Quick Q&A: How to improve credit-reporting accuracy & reap the benefits

Jan 24, 2023

Providing accurate consumer information to credit-reporting agencies can be challenging for financial services organizations due to the volume and complexity involved. Establishing a Fair Credit Reporting Act (FCRA) center of excellence can help ensure accuracy and reduce regulatory risk. It can...
Consumer Banking

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Why banks are optimistic but cautious about the metaverse

Jan 17, 2023

Research shows that financial institutions recognize the potential for the metaverse. While rightly cautious, there are still unexplored opportunities for financial services with new business models to serve their customer base....
Technology

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Exploring the new trends redefining the state of omnichannel banking

Jan 5, 2023

This report highlights the trends in omnichannel banking and explores consumer and commercial account origination capabilities by channel. Gain insights on why omnichannel account origination is the future of the banking industry....
Consumer Banking

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Retaining banking customers during technology upgrades

Jan 5, 2023

Taking some preemptive actions before a technology upgrade or conversion can improve customer retention and employee satisfaction. In this white paper, you will learn why it is essential to have the right tools in place before the changes happen....
Technology

Whitepaper

Quick Q&A: The Power of Intelligent Automation in Banking

Dec 13, 2022

Intelligent automation (IA) is driving banking’s digital transformation, tapping into artificial intelligence, machine learning and other electronic processes to build stronger, more efficient workflows....
Technology