Banking Strategies to Power Smart Decisions

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Whitepaper

May 15, 2023

As the financial landscape continues to evolve, it is imperative to provide account holders with solid, foundational support. In this report, learn about opportunities for regional and community financial institutions to empower consumers and differentiate themselves from competition....

Whitepaper

May 4, 2023

The UKG 2023 Retail Branch Lobby Study examines nearly seven million lobby sales and service interactions across North America between account holders and lobby employees. It captures and analyzes lobby performance data such as lobby wait times, account holder assist...

Whitepaper

May 4, 2023

Managing concentration risk has been a core concern for credit portfolio managers for decades. Findings from this analysis indicate that managing concentration risk effectively can decrease the overall risk of the portfolio by 21%. This paper discusses how the impact...

Whitepaper

Apr 25, 2023

While thousands of bank branches have closed in recent years—a trend accelerated by the COVID-19 pandemic—those that remain have the opportunity to leverage digital technology and create a differentiated, in-person experience. In this Q&A with Roji Oommen, Managing Director, Financial...

Whitepaper

Apr 18, 2023

Effective loan monitoring provides actionable insights that enable institutions to understand gaps, reveal opportunities, and support innovation in order to reduce delinquency rates. Lenders are now employing loan monitoring as a means of assessing risk, improving performance, and boosting efficiency....

Whitepaper

Apr 18, 2023

Marketers at financial institutions have changed their advertising strategies as a result of current geopolitical conditions and are prioritizing data-driven and personalized approaches....

Whitepaper

Apr 6, 2023

CoBrowsing creates a deeper level of engagement and a better customer experience. Gain insights on why you should include CoBrowsing in your online communication channels....

Whitepaper

Apr 6, 2023

With rising interest rates and increased competition for deposits, financial institutions need the right strategy in place to meet their goals. Learn about five proven strategies the nation’s leading banks are using to supercharge their growth....

Whitepaper

Mar 28, 2023

Digital transformation that connects disjointed systems can lead to a superior experience for customers and the employees who serve them. It’s a timely concept as competition from digital-first fintechs intensifies amid growing customer expectations for faster, more seamless and more...

Whitepaper

Mar 15, 2023

Satisfying consumer expectations for friction-right, seamless interactions while protecting against fraudsters is a challenge. Gain insights on mitigating digital fraud while reducing friction against good consumers....

Whitepaper

Mar 2, 2023

Hungry for reform, do banks have enough appetite for digital transformation? When considering the benefits for digital transformation against the cumulative costs of putting off any change, the opportunity cost becomes significant....

Whitepaper

Feb 21, 2023

Financial institutions hold a significant amount of customer data, but this information doesn’t always translate to an effective customer acquisition strategy. At a time when marketing budgets are under pressure, banks and credit unions must consolidate a wealth of data so...

Whitepaper

Feb 14, 2023

Digital banking is big business. Gain insights on how banks and credit unions can step up their digital game, meet consumers expectations and grow revenue....

Whitepaper

Feb 14, 2023

It’s time to bring your financial institution’s phone experience to the modern age. Learn about the 6 signs that your call center infrastructure is in dire need of an upgrade....

Whitepaper

Feb 2, 2023

What role does digital signage and marketing communications play in the financial industry? Download DBSI’s benchmarking report to gain insights and best practices on refining or expanding your digital marketing strategy....

Whitepaper

Feb 2, 2023

Financial institutions are facing new challenges to keep their customers both happy and loyal. Download the Verint Experience Index: Banking Report to learn more about the consumer trends that can help you improve and grow....

Whitepaper

Jan 24, 2023

Providing accurate consumer information to credit-reporting agencies can be challenging for financial services organizations due to the volume and complexity involved. Establishing a Fair Credit Reporting Act (FCRA) center of excellence can help ensure accuracy and reduce regulatory risk. It can...

Whitepaper

Jan 17, 2023

Research shows that financial institutions recognize the potential for the metaverse. While rightly cautious, there are still unexplored opportunities for financial services with new business models to serve their customer base....

Whitepaper

Jan 5, 2023

This report highlights the trends in omnichannel banking and explores consumer and commercial account origination capabilities by channel. Gain insights on why omnichannel account origination is the future of the banking industry....

Whitepaper

Jan 5, 2023

Taking some preemptive actions before a technology upgrade or conversion can improve customer retention and employee satisfaction. In this white paper, you will learn why it is essential to have the right tools in place before the changes happen....

Whitepaper

Dec 13, 2022

Intelligent automation (IA) is driving banking’s digital transformation, tapping into artificial intelligence, machine learning and other electronic processes to build stronger, more efficient workflows....