Banking Strategies to Power Smart Decisions

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Whitepaper

Driving sales and servicing efficiency with channel-less interactions

Nov 2, 2023

When it comes to your customer interaction strategy, it is possible to take a holistic approach to efficiency. Learn how channel-less interactions can bring transformative efficiency to your organization's sales and service operations....
Marketing & Sales

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Using data to drive acquisition

Oct 20, 2023

Understanding and managing consumer data is critical to successful marketing strategies. Learn why harnessing first- and third-party data and leveraging two-party collaborative approaches delivers greater engagement and conversion rates....
Marketing & Sales

Whitepaper

The connected financial services report

Oct 5, 2023

Over 6,000 financial services customers were surveyed to discover why they switch institutions, what they look for in digital and in-person experiences, and how they feel about technologies like artificial intelligence....
Customer Experience
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Data + AI radar: Financial services

Dec 6, 2023

While financial services firms may lag other industries in AI deployment, they are better than average at data collection and verification. In this report, learn how the industry has potential to lead by further investing in AI infrastructure and computing...
Technology

Whitepaper

Check and signature fraud prevention: Challenges and resolutions

Dec 6, 2023

Checks remain a primary means of fulfilling financial obligations. Technological advances coupled with increased availability at decreased costs have enabled criminals to engage in illegal and/or deceptive practices that include signature forgery, counterfeit checks, and physical alteration of paper checks....
Fraud Prevention

Whitepaper

Learning programs reveal untapped potential in your workforce

Oct 5, 2023

To stay competitive and to win the talent war, investing in upskilling employees is crucial. Learn why financial services leaders are tapping into their workforce potential with learning solutions....
Talent & Workforce Management
cloud-technology

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Quick Q&A on How banks and credit unions can leverage cloud-native content management systems

Sep 19, 2023

Unlike a legacy enterprise content management system, a cloud-native system delivers speed and flexibility and is purpose-built for the digital age. A cloud-native platform offers banks and credit unions a multitude of benefits such as meeting the demands of tech savvy...
Technology

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Picking up the pace

Sep 18, 2023

Banks and credit unions should emulate leading hospitality and retail brands by more frequently refreshing their branches. Learn why studying the trends of retail markets outside of banking can launch bank branches into the future....
Consumer Banking

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Increasing online conversion through digital interactions

Sep 18, 2023

The battle for online conversion is increasingly coming down to customer experience. Learn why embracing digital customer service can improve the experience, boost loyalty and maximize the value of your online visitors....
Marketing & Sales

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Why work with an appraisal management company and how to select the right one

Sep 7, 2023

With the current mortgage environment, lenders are looking for efficiencies. Shifting from self-management of appraisal services to working with an appraisal management companies can be a solution....
Consumer Banking

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The key ingredients for a successful multichannel marketing approach

Sep 7, 2023

To deliver successful marketing campaigns, avoid taking a fragmented approach to identifying the right audiences, executing campaigns across channels and analyzing performance....
Marketing & Sales

Whitepaper

The 4 elements of a powerful digital sales & service platform

Aug 15, 2023

Combining sales and service into a single platform can optimize the digital experience, transform what was once a cost center into a revenue center and create loyalty among account holders....
Digital Banking

Whitepaper

The 4 types of needs: The right interaction at the right time

Aug 3, 2023

Interactions between consumers and your staff are crucial for forming (and maintaining) strong relationships. Positive interactions are what creates loyal fans and maximizes lifetime value, so ensuring every one of them meets your users needs is paramount. Every interaction is...
Consumer Banking

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Quick Q&A on Proactive Credit Risk Management: Leveraging Early-Warning Tools and AI in Commercial Lending

Jul 27, 2023

AI is no longer a buzzword or a concept of the future. It is now a tangible technology. However, leveraging the power of AI is easier said than done. Assessing the possible costs and benefits and then investing in AI technology...
Business Banking

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Becoming a deposit growth machine

Jul 18, 2023

The need to retain and grow core deposits is on every financial services leader’s mind. In this report, learn how to remove operational inefficiencies and propel your institution towards growth and profitability....
Consumer Banking

Whitepaper

State of homebuying

Jul 18, 2023

Lenders and others in the housing space can benefit from the findings in this report to better understand what is driving consumers’ decisions, how to best serve them and where more education is still needed to guide them in their...
Consumer Banking

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Quick Q&A on the impact of FedNow on banks

Jun 27, 2023

FedNow is a real-time payment (RTP) service the Federal Reserve is developing. Expected to activate in July, it will allow consumers and businesses to send and receive payments instantly, 24/7/365, through participating financial services organizations. FedNow, available to banks and credit...
Payments

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Private debt: How much is too much in a credit portfolio?

Jun 22, 2023

Portfolio analysis can help determine the optimal holdings of private debt in a broader portfolio, and inform decisions about asset allocation, credit limits and concentration risk measures....
Compliance, Regulation & Risk

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Bring your call center to the next level

Jun 1, 2023

With intelligent voice-enabled chatbots, financial institutions can elevate their customer service and provide live call center reps with more time to handle complicated inquiries....
Technology

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Quick Q&A on ChatGPT’s Transformative Impact on Banking

May 22, 2023

ChatGPT has been the talk of the town since the AI-powered chatbot that creates human-like conversations was released late last year. But it’s more than just talk. In this Q&A with Jake Tyler, Virtual Assistant Specialist at Glia you'll find out:...
Digital Banking / Technology

Whitepaper

Being profitable in an uncertain economy is possible

May 15, 2023

As the financial landscape continues to evolve, it is imperative to provide account holders with solid, foundational support. In this report, learn about opportunities for regional and community financial institutions to empower consumers and differentiate themselves from competition....
Consumer Banking

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Improve branch performance: Results from UKG 2023 Retail Branch Lobby Study

May 4, 2023

The UKG 2023 Retail Branch Lobby Study examines nearly seven million lobby sales and service interactions across North America between account holders and lobby employees. It captures and analyzes lobby performance data such as lobby wait times, account holder assist...
Consumer Banking

Whitepaper

Can you quantify the impact of concentration risk on your portfolio?

May 4, 2023

Managing concentration risk has been a core concern for credit portfolio managers for decades. Findings from this analysis indicate that managing concentration risk effectively can decrease the overall risk of the portfolio by 21%. This paper discusses how the impact...
Compliance, Regulation & Risk

Whitepaper

Quick Q&A on Branch Transformation

Apr 25, 2023

While thousands of bank branches have closed in recent years—a trend accelerated by the COVID-19 pandemic—those that remain have the opportunity to leverage digital technology and create a differentiated, in-person experience. In this Q&A with Roji Oommen, Managing Director, Financial...
Consumer Banking