Banking Strategies to Power Smart Decisions

View BAI Banking Strategies content, BAI research and other BAI thought leadership.

Podcast

Pricing deposits to keep customers happy

Nov 15, 2022

By Terry Badger, Neil Stanley
Neil Stanley from The CorePoint joins us on the BAI Banking Strategies podcast to talk about how banks should think about deposit rates as a way to satisfy customers.
Consumer Banking

Podcast

Keeping the community bank feel through a digital transformation

Jul 26, 2022

By Terry Badger, Chris Craver
On the BAI Banking Strategies podcast, Chris Craver, head of digital products at Valley National Bank, joins us to talk about his bank’s approach to digital transformation and its outlook for the future.
Consumer Banking / Digital Banking
Lending as a Service

Video

Lending as a service: Expanding beyond traditional lending channels

Jul 11, 2022

A panel discussion on the opportunities lending as a service presents and what banking leaders learned as they digitally transformed their organization’s lending services.
Consumer Banking
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Topics

Formats

Whitepaper

What really matters to banking customers

Feb 2, 2023

Financial institutions are facing new challenges to keep their customers both happy and loyal. Download the Verint Experience Index: Banking Report to learn more about the consumer trends that can help you improve and grow. Download Now...
Consumer Banking

Job Aid

Optimizing your Underwriting Efficiencies

Jan 30, 2023

Download “Optimizing your Underwriting Efficiencies" today to learn how you can stay compliant with the Dodd-Frank Act regulations. Download Now...
Compliance, Regulation & Risk / Consumer Banking

Webinar

What consumers want & how to deliver a true omnichannel experience

Upcoming: Feb 15, 2023

Holly Hughes, BAI CMO, will share BAI’s latest banking channel research and host a conversation with Colleen Wilson, Vice President, Product at MANTL, on what the trends mean for financial services leaders....
Consumer Banking / Customer Experience

Whitepaper

Quick Q&A: How to improve credit-reporting accuracy & reap the benefits

Jan 24, 2023

Providing accurate consumer information to credit-reporting agencies can be challenging for financial services organizations due to the volume and complexity involved. Establishing a Fair Credit Reporting Act (FCRA) center of excellence can help ensure accuracy and reduce regulatory risk. It can...
Consumer Banking

Article

Digital experience will remain a challenge in 2023

Jan 20, 2023

By Karl Dahlgren
Our latest BAI Banking Outlook survey shows that customers have noticed improvements in online and digital, but they have more wants and needs.
Consumer Banking

Article

2023 focus: Customer engagement and advanced technology

Jan 17, 2023

By Nilesh Vaidya
Market volatility this year may allow banks to reboot strategic processes by leveraging scale, a broad customer base and regulatory knowledge.
Consumer Banking

Article

New approaches to new account acquisition

Jan 13, 2023

By Holly Hughes
Community banks and credit unions in 2023 need to sharpen their customer targeting with flexible strategies that highlight their value proposition.
Consumer Banking

Podcast

A special decade to come for U.S. banks?

Jan 10, 2023

By Terry Badger, Tom Brown
Tom Brown, long-time analyst and newsletter editor, joins us on the BAI Banking Strategies podcast to share his optimistic outlook for banks in 2023.
Consumer Banking

Job Aid

Proposed Changes to the Community Reinvestment Act: How They Might Impact Your Organization

Jan 10, 2023

Complying with the Community Reinvestment Act (CRA) is crucial to the long-term success of banks. A bank that fails to achieve at least a satisfactory CRA rating won’t be able to expand its branches or merge with or acquire other banks,...
Compliance, Regulation & Risk / Consumer Banking

Article

Why the banking sector will be resilient in 2023

Jan 9, 2023

By Jan Bellens
The boost to net interest income may prompt institutions to look beyond immediate pressures to wider changes in the world and opportunities ahead.
Consumer Banking

Article

Bankers’ wish list for 2023

Jan 6, 2023

By Terry Badger
The three leading business challenges as identified by banking leaders who took part in the latest BAI Banking Outlook survey.
Consumer Banking

Whitepaper

Exploring the new trends redefining the state of omnichannel banking

Jan 5, 2023

This report highlights the trends in omnichannel banking and explores consumer and commercial account origination capabilities by channel. Gain insights on why omnichannel account origination is the future of the banking industry....
Consumer Banking

Podcast

The best of the best in financial services innovation

Jan 3, 2023

By Terry Badger, Amy Radin
Amy Radin, the first chief innovation officer at Citi and now an author and speaker on innovation-related themes, joins us on the BAI Banking Strategies podcast to discuss the latest BAI Global Innovation Awards results and financial services innovation more broadly. 
Consumer Banking

Podcast

Key banking issues and trends for 2023

Dec 13, 2022

By Terry Badger, Karl Dahlgren
On this week’s BAI Banking Strategies podcast, BAI’s Karl Dahlgren shares survey findings on the biggest business challenges for bankers in 2023.
Consumer Banking

Article

Solving the mortgage retention crisis

Dec 9, 2022

By Rebecca Martin
New lending technology can help financial institutions work more effectively and keep a better grip on their customers.
Consumer Banking

Webinar

2023 banking and consumer trends

Recorded: Jan 19, 2023

Join us to learn our findings on the latest consumer and banking trends that will impact 2023 and beyond. We will be sharing results from our annual BAI Banking Outlook survey....
Consumer Banking / Digital Banking

Article

Lightening the load of loans in default

Dec 5, 2022

By Kris Bishop
Debt collection and recovery processes that are more streamlined, centralized and technologically sound must be a priority.
Consumer Banking

Article

Building next-gen relationships through lending

Dec 1, 2022

By Terry Badger
Millennials and Gen Zers put a premium on fast, easy and convenient banking, and credit products can be a path to making a lasting connection.
Consumer Banking

Article

How fintechs can push banking innovation

Nov 17, 2022

By Rochelle Gorey
Fintech companies are the new kids on the block, and it’s up to them to make sure banks know what they can do and that they deliver on expectations.
Consumer Banking

Podcast

Customer financial health should be a top priority

Nov 8, 2022

By Terry Badger, Rochelle Gorey
In this week's BAI Banking Strategies podcast, Rochelle Gorey from SpringFour discusses how banks and credit unions can be more innovative in tending to their customer’s overall financial health.
Consumer Banking
Diversity, equity and inclusion

Article

Harnessing data to help the underbanked

Nov 3, 2022

By Terry Badger
Today’s technology enables financial services providers to better understand Americans outside the banking mainstream.
Consumer Banking