SAS principals David Williams and Joan McGowan share insights on how the COVID-19 pandemic has accelerated the trend toward digital, and how banks and credit unions can modernize their digital CX to gain a competitive advantage.
In any company, rigorous strategic planning is bound to cause discomfort as old assumptions and long-held mindsets are challenged and re-examined. This was certainly the case for Billings, Montana-based First Interstate, an $8.7 billion community banking […]
Join us for a conversation led by BAI’s Holly Hughes with Ajay Bhandari from Infosys, and Truist’s Ken Meyer as they discuss how to satisfy and exceed both customer and business expectations during the transformation journey. Hear real world examples...
Holly Hughes, BAI CMO, will share BAI’s latest banking channel research and host a conversation with Colleen Wilson, Vice President, Product at MANTL, on what the trends mean for financial services leaders....
Join us for a panel discussion led by NCR Terafina’s Kranthi Palreddy Syphax with Tom Ormseth and Erin Keller from Wintrust Financial Corporation to learn how Wintrust, which operates 15 chartered community banks, approaches digital innovation.
Join us for this live demonstration where Samantha Thielen from Total Expert shows how the Customer Intelligence platform can drive growth and retention for your financial institution. See firsthand how key customer insights trigger customizable workflows, […]
Holly Hughes, BAI CMO, will share BAI’s latest research and host a conversation with Greg Jacobi, VP & GM, Banking Industry Solutions & Strategy at Salesforce, on why focusing on the customer experience is key for […]
Join us for a conversation about the key differences between customer experience and customer engagement and learn how a customer engagement focus builds and grows relationships that translates to loyalty, trust, and retention.
As banking organizations look to grow and retain their customer base, they’re conducting M&As and upgrading their digital platforms. Terri Panhans from Vericast discusses how to minimize the customer friction that can accompany these change events.
Compliance training and professional development courses that are efficient, effective and on-point. Give your people the latest industry-approved tools they need to improve performance, reduce operational risk and better serve your customers.