Banking Strategies to Power Smart Decisions

View BAI Banking Strategies content, BAI research and other BAI thought leadership.

Report

Plotting the future of digital banking

Nov 10, 2022

This month’s BAI Executive Report explores a number of digital banking topics to help you build your plans for 2023 and beyond with insights from leaders in the trenches and valuable BAI research....
Digital Banking

Podcast

Keeping the community bank feel through a digital transformation

Jul 26, 2022

By Terry Badger, Chris Craver
On the BAI Banking Strategies podcast, Chris Craver, head of digital products at Valley National Bank, joins us to talk about his bank’s approach to digital transformation and its outlook for the future.
Consumer Banking / Digital Banking
digital banking

Podcast

Customer demand is driving open banking adoption

Jun 28, 2022

By Terry Badger, David Foss
On the BAI Banking Strategies podcast, David Foss, CEO at Jack Henry & Associates, joins us to discuss open banking and the scale-defying opportunities it can provide for regional and community institutions.
Consumer Banking / Digital Banking / Technology
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Topics

Formats

Article

The future of digital banking may be just over the horizon

Jan 26, 2023

By Edmund Lawler
The metaverse and other innovations hold considerable promise for the financial services industry.
Digital Banking

Article

The impact of tech on currency exchange

Dec 14, 2022

By Robert Hoffman
Disruption similar to that seen in transportation, retail and dining is creating opportunities for smaller institutions to gain market share.
Digital Banking

Webinar

2023 banking and consumer trends

Recorded: Jan 19, 2023

Join us to learn our findings on the latest consumer and banking trends that will impact 2023 and beyond. We will be sharing results from our annual BAI Banking Outlook survey....
Consumer Banking / Digital Banking

Report

Addressing banking’s key business challenges in 2023

Dec 7, 2022

The report includes insights from our recent BAI Banking Outlook: 2023 Trends survey that identified the top challenges ahead: gaining new customers, providing a more compelling digital banking experience and acquiring and retaining talent....
Digital Banking

Article

A few universal truths for digital transformers

Dec 2, 2022

By Katie Kuehner-Hebert
Know your customers, challenge the status quo and get used to a state of constant change.
Digital Banking

Whitepaper

Hybrid banking services

Dec 1, 2022

Want to deliver a great banking experience? Survey research shows that banks must expand the ability for customers to meet in a branch, online, or via web chat....
Digital Banking
A woman sits at her dining room table with laptop and financial reports doing her monthly budget.

Article

The future of digital banking is the future of banking

Nov 28, 2022

By Terry Badger
While customers across generations have embraced the speed and convenience, they want easier ways to build a relationship and better support.
Digital Banking

Webinar

Reimagine your back office: Why employee experience matters in digital banking

Recorded: Nov 16, 2022

Join us for a conversation led by BAI’s CMO Holly Hughes with Jacob Leick, Manager, Business Product Management at Alkami and Brian Avery, CTO at STAR Financial Bank as they discuss how digital banking plays a […]
Digital Banking

Article

Innovation offers neobanks a key to growth

Nov 9, 2022

By Boyce Adams, Jr.
AI, APIs and machine learning can play an important role in strategic planning and offer digital challengers a clearer path to future success.
Digital Banking
customer experience

Article

Debunking the myths of digital account opening

Nov 7, 2022

By Ankur Rawat
Customer experience demands are only going to increase, so an inefficient approach can be a drag on both the top line and the bottom line.
Digital Banking

Article

Digital experience vs. customer journey

Nov 4, 2022

By Kris Frantzen
Forward-looking banks and credit unions are searching for a balance between technology’s convenience and the know-how provided by human employees.
Digital Banking

Article

Digital transformation: It just never ends

Oct 17, 2022

By Terry Badger
The important questions for banks and credit unions are now more focused on setting the right strategy and the right pace for their transformative journey.
Digital Banking
digital banking

Article

Gaining an edge with a preemptive data strategy

Oct 14, 2022

By Ajay John
More effective use of information at their disposal can help community and regional banks deliver a personalized customer experience.
Digital Banking

Podcast

Neobanks: Disruptive technology, elusive profits

Oct 11, 2022

By Terry Badger, Christoph Stegmeier
Christoph Stegmeier from global consultancy Simon-Kucher explains why neobanks are struggling with profitability and why most will never move into the black.
Digital Banking

Article

The many and varied benefits of digital IDV

Oct 6, 2022

By Christina Luttrell
A robust identity verification program can unlock relevant insights for financial institutions and allow them to provide better service.
Digital Banking

Whitepaper

Building the digital bank

Oct 6, 2022

Established banks and credit unions can compete with emerging fintechs. This roadmap to modern digital infrastructure explores how.
Digital Banking

Article

Humanizing digital channels is all about empathy

Sep 22, 2022

By Benoit Malherbe
The key is putting the customer first: Know what they need, what they are trying to achieve and how you can best help them.
Digital Banking

Report

Where does digital transformation go from here?

Sep 15, 2022

This month’s BAI Executive Report offers relevant insights for financial services organizations regardless of where they are in their digital journey.
Digital Banking

Whitepaper

The challenges around digital identity verification

Sep 8, 2022

Consumers expect trust and strong security when banking online. Learn how to foster secure and seamless digital banking experiences while overcoming challenges around ID verification.
Digital Banking

Whitepaper

4 reasons to build a digital-only brand

Sep 8, 2022

Launching a digital-only brand is an opportunity to test new technology, reach more people and diversify revenue streams. Learn why this digital transformation project may be right for you.
Digital Banking
Digital Transformation

Article

Stay ahead of neobanks by exploiting their weaknesses

Sep 7, 2022

By Kelly Payne
With the right technology, community banks and credit unions can offer options at a fraction of the cost of a digital bank or stand-alone digital branch.
Digital Banking