Banking Strategies to Power Smart Decisions

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Article

Sep 14, 2023

One place to start is by getting more value from core areas of the business, including tech spend, data troves and employee ranks.

Article

Aug 18, 2023

“If you’re not changing more on the inside than the outside world is, then you’re falling behind."

Article

Aug 17, 2023

In this Q&A, Abbas Merchant, Executive Vice President and Chief Marketing Officer of Regions Bank, discusses how his team focuses on the customer experience by leveraging data and analytics.

Whitepaper

Aug 15, 2023

Combining sales and service into a single platform can optimize the digital experience, transform what was once a cost center into a revenue center and create loyalty among account holders....

Article

Aug 11, 2023

Intelligently orchestrating and automating work across existing processes can help banks create new ways of interacting with customers.

Report

Aug 10, 2023

Open banking is both a powerful force for innovation and a potential threat to security and privacy. But with the right amount of restraint and regulation, the advantages of open banking promise to far outweigh the risks. In this month’s BAI...

Article

Aug 1, 2023

Digital banks need to focus on versatility through diverse deposits, fintech partnerships, hyper-personalization and Banking as a Service.

Report

Jul 13, 2023

The banking industry continues its digital makeover, both to gain operational efficiencies and to meet their customers’ demands for a faster, easier and more convenient experience. In this month’s BAI Executive Report, we explore this evolving and never-ending work that falls...

Article

Jun 27, 2023

By embracing open APIs and cloud platforms, financial institutions can satisfy consumer demand for innovative solutions and future-proof their organizations.

Article

Jun 15, 2023

Financial institutions of all sizes need to treat digital banking as a necessary cost of doing business, but it doesn’t have to be a drain on the bottom line.

Report

May 31, 2023

Digital banking continues its forward march in both volume and sophistication. By skillfully leveraging technology and data, financial institutions are creating digital experiences that attract, engage and retain customers. BAI recently spoke with several prominent individuals within the financial services industry...

Article

May 23, 2023

Institutions going down this path should consider their broad objectives, strengths and weaknesses, as well as which market segment to prioritize.

Article

May 22, 2023

BaaS has reached a fork in the road, and financial institutions get to choose which way to go. But one of those roads offers greater control for banks.

Whitepaper

May 22, 2023

ChatGPT has been the talk of the town since the AI-powered chatbot that creates human-like conversations was released late last year. But it’s more than just talk. In this Q&A with Jake Tyler, Virtual Assistant Specialist at Glia you'll find out:...

Article

May 11, 2023

Regardless of an institution’s size, existing and would-be customers are focused on the features and functionality of its mobile app.

Article

May 1, 2023

A successful rollout of faster payments requires collaboration across departments within the bank and also with third-party service providers.

Article

Apr 28, 2023

In the latest BAI Executive Report, we explore the current state of mobile banking, including efforts to improve the delight factor in the day-to-day user experience.

Infographic

Apr 21, 2023

Financial services organizations face a variety of economic challenges, from dwindling consumer deposits to intensifying competition. Recently, BAI surveyed banking leaders and more than 1,000 consumers, to help financial services organizations successfully move forward.

Report

Apr 19, 2023

Financial services organizations are currently navigating a variety of economic challenges, from dwindling consumer deposits to intensifying competition to changing experiential expectations. Recently, BAI surveyed over a hundred banking leaders, plus more than 1,000 consumers, to help financial services organizations...

Article

Apr 13, 2023

The Federal Reserve’s FedNow initiative promises to broaden RTP access and reduce operational risks for U.S. banks of all sizes.

Report

Apr 13, 2023

In this month’s Executive Report, we explore the current state of mobile banking—including the quest to improve satisfaction in the day-to-day user experience along with the need to protect that experience from the strategies being developed by fraudsters....