Banking Strategies to Power Smart Decisions

View BAI Banking Strategies content, BAI research and other BAI thought leadership.

Report

The insights of data and analytics

Sep 14, 2023

In this month’s BAI Executive Report, we explore how properly harnessing and analyzing the ever-growing wealth of information can generate a feast of benefits—from more personalized messaging to more focused risk analysis to enhanced fraud protection....
Digital Banking / Technology

Article

Superior digital experiences are key to customer growth

Sep 1, 2023

By BAI Editorial Team
In this Q&A, Zach Hamilton of Synovus Bank shares why it’s critical to continually enhance the digital experience for customers and how that impacts the bank’s customer acquisition and retention goals.
Digital Banking

Article

What’s next in digital modernization?

Aug 30, 2023

By BAI Editorial Team
The banking industry continues its makeover to gain efficiencies and meet customers’ desire for faster, easier and more convenient services.
Digital Banking
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Topics

Formats

Article

How banks can grow in a slowdown

Sep 14, 2023

By James White
One place to start is by getting more value from core areas of the business, including tech spend, data troves and employee ranks.
Digital Banking

Article

Banks’ digital transformation goes beyond their IT stack

Aug 18, 2023

By Katie Kuehner-Hebert
“If you’re not changing more on the inside than the outside world is, then you’re falling behind."
Digital Banking

Article

Driving growth through digital

Aug 17, 2023

By BAI Editorial Team
In this Q&A, Abbas Merchant, Executive Vice President and Chief Marketing Officer of Regions Bank, discusses how his team focuses on the customer experience by leveraging data and analytics.
Digital Banking

Whitepaper

The 4 elements of a powerful digital sales & service platform

Aug 15, 2023

Combining sales and service into a single platform can optimize the digital experience, transform what was once a cost center into a revenue center and create loyalty among account holders....
Digital Banking

Article

Boosting digital banking while cutting costs

Aug 11, 2023

By Greg Kanevski
Intelligently orchestrating and automating work across existing processes can help banks create new ways of interacting with customers.
Digital Banking

Report

Creating new opportunities through open banking

Aug 10, 2023

Open banking is both a powerful force for innovation and a potential threat to security and privacy. But with the right amount of restraint and regulation, the advantages of open banking promise to far outweigh the risks. In this month’s BAI...
Digital Banking / Technology

Article

Versatility: A key differentiator in digital banking

Aug 1, 2023

By Danielle Kane
Digital banks need to focus on versatility through diverse deposits, fintech partnerships, hyper-personalization and Banking as a Service.
Digital Banking

Report

Keeping up with banking’s digital evolution

Jul 13, 2023

The banking industry continues its digital makeover, both to gain operational efficiencies and to meet their customers’ demands for a faster, easier and more convenient experience. In this month’s BAI Executive Report, we explore this evolving and never-ending work that falls...
Digital Banking

Article

The future of finance is open, so payments should be, too

Jun 27, 2023

By Sylvie Boucheron Saunier
By embracing open APIs and cloud platforms, financial institutions can satisfy consumer demand for innovative solutions and future-proof their organizations.
Digital Banking

Article

Five strategies for driving profit in digital banking

Jun 15, 2023

By Jeff Chen
Financial institutions of all sizes need to treat digital banking as a necessary cost of doing business, but it doesn’t have to be a drain on the bottom line.
Digital Banking

Report

Driving Customer Growth in 2023

May 31, 2023

Digital banking continues its forward march in both volume and sophistication. By skillfully leveraging technology and data, financial institutions are creating digital experiences that attract, engage and retain customers. BAI recently spoke with several prominent individuals within the financial services industry...
Digital Banking

Article

What’s important when pursuing a sponsor bank strategy

May 23, 2023

By Tim Hamilton
Institutions going down this path should consider their broad objectives, strengths and weaknesses, as well as which market segment to prioritize.
Digital Banking

Article

Banks are positioned to control embedded banking

May 22, 2023

By Riaz Syed
BaaS has reached a fork in the road, and financial institutions get to choose which way to go. But one of those roads offers greater control for banks.
Digital Banking

Whitepaper

Quick Q&A on ChatGPT’s Transformative Impact on Banking

May 22, 2023

ChatGPT has been the talk of the town since the AI-powered chatbot that creates human-like conversations was released late last year. But it’s more than just talk. In this Q&A with Jake Tyler, Virtual Assistant Specialist at Glia you'll find out:...
Digital Banking / Technology

Article

Mobile matters when it comes to choosing a bank

May 11, 2023

By Edmund Lawler
Regardless of an institution’s size, existing and would-be customers are focused on the features and functionality of its mobile app.
Digital Banking

Article

Making instant P2P payments a reality

May 1, 2023

By Shaw Taylor
A successful rollout of faster payments requires collaboration across departments within the bank and also with third-party service providers.
Digital Banking

Article

Mobile banking’s move to center stage

Apr 28, 2023

By Terry Badger
In the latest BAI Executive Report, we explore the current state of mobile banking, including efforts to improve the delight factor in the day-to-day user experience.
Digital Banking

Infographic

The Top Banking Trends and Challenges for 2023

Apr 21, 2023

Financial services organizations face a variety of economic challenges, from dwindling consumer deposits to intensifying competition. Recently, BAI surveyed banking leaders and more than 1,000 consumers, to help financial services organizations successfully move forward.
Consumer Banking / Customer Experience / Digital Banking

Report

The Top Banking Trends and Challenges for 2023

Apr 19, 2023

Financial services organizations are currently navigating a variety of economic challenges, from dwindling consumer deposits to intensifying competition to changing experiential expectations. Recently, BAI surveyed over a hundred banking leaders, plus more than 1,000 consumers, to help financial services organizations...
Consumer Banking / Customer Experience / Digital Banking

Article

A game changer in real-time payments

Apr 13, 2023

By Lauri Giesen
The Federal Reserve’s FedNow initiative promises to broaden RTP access and reduce operational risks for U.S. banks of all sizes.
Digital Banking

Report

Building on mobile banking’s success

Apr 13, 2023

In this month’s Executive Report, we explore the current state of mobile banking—including the quest to improve satisfaction in the day-to-day user experience along with the need to protect that experience from the strategies being developed by fraudsters....
Digital Banking / Technology