Banking Strategies to Power Smart Decisions

View BAI Banking Strategies content, BAI research and other BAI thought leadership.

Whitepaper

Quick Q&A on ChatGPT’s Transformative Impact on Banking

May 22, 2023

ChatGPT has been the talk of the town since the AI-powered chatbot that creates human-like conversations was released late last year. But it’s more than just talk. In this Q&A with Jake Tyler, Virtual Assistant Specialist at Glia you'll find out:...
Digital Banking / Technology

Infographic

The Top Banking Trends and Challenges for 2023

Apr 21, 2023

Financial services organizations face a variety of economic challenges, from dwindling consumer deposits to intensifying competition. Recently, BAI surveyed banking leaders and more than 1,000 consumers, to help financial services organizations successfully move forward.
Consumer Banking / Customer Experience / Digital Banking

Report

Building on mobile banking’s success

Apr 13, 2023

In this month’s Executive Report, we explore the current state of mobile banking—including the quest to improve satisfaction in the day-to-day user experience along with the need to protect that experience from the strategies being developed by fraudsters....
Digital Banking / Technology
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Article

Addressing banking’s top business challenge

May 25, 2023

By Terry Badger
In the latest BAI Executive Report, we examine new customer acquisition, the leading issue identified in the 2023 BAI Banking Outlook survey.
Consumer Banking

Article

Building loyalty via the mobile connection

May 24, 2023

By Jennifer Dimenna
Across all age groups, users’ comfort level with mobile banking has increased dramatically, with apps taking precedence over desktop or in-person options.
Customer Experience

Webinar

Branch lobby trends: Why customers visit your branch

Upcoming: Jun 14, 2023

Join BAI’s Terry Badger and Matt Hertel from UKG for a discussion about performance metrics that can help your financial institution to increase wallet share, optimize branch services and better utilize lobby staff....
Consumer Banking

Article

Digitalizing customer service and support in SMB lending

May 24, 2023

By John Fernandez
Banks that provide a seamless, digitally optimized online application experience will be well positioned to attract business and increase profitability.
Business Banking

Article

What’s important when pursuing a sponsor bank strategy

May 23, 2023

By Tim Hamilton
Institutions going down this path should consider their broad objectives, strengths and weaknesses, as well as which market segment to prioritize.
Digital Banking

Article

Banks are positioned to control embedded banking

May 22, 2023

By Riaz Syed
BaaS has reached a fork in the road, and financial institutions get to choose which way to go. But one of those roads offers greater control for banks.
Digital Banking

Article

The efficiencies of ATM-as-a-service

May 19, 2023

By Steve Nogalo
Outsourcing networks to third parties can help ease labor concerns while expanding availability and driving greater customer satisfaction.
Consumer Banking

Article

An industry vet’s take on the branch

May 18, 2023

By Terry Badger
Jon Voorhees from Wells Fargo shares his thoughts on the transition from primary source of connection to a more secondary role.
Consumer Banking

Article

Financial education is taking over TikTok

May 17, 2023

By Jeff Snyder
Gen Z has grown up with a high degree of digital comfort – this includes learning about banking products from snackable videos made by “finfluencers.”
Marketing & Sales

Article

How brick-and-mortar banks can attract the next generation

May 16, 2023

By JB Orecchia
Creating an intuitive mobile user experience, prioritizing personalization and providing in-depth education are key in connecting with Gen Z.
Customer Experience

Article

How to increase speed to value in CX investments

May 15, 2023

By Young Pham
Banks that balance short- and long-term improvements may find that the business benefits cascade because customers are happier and more loyal.
Customer Experience

Whitepaper

Being profitable in an uncertain economy is possible

May 15, 2023

As the financial landscape continues to evolve, it is imperative to provide account holders with solid, foundational support. In this report, learn about opportunities for regional and community financial institutions to empower consumers and differentiate themselves from competition....
Consumer Banking

Article

The long, slow transition to advice

May 12, 2023

By Katie Kuehner-Hebert
A major challenge financial institutions face is the need to develop a “hunter” mindset among branch employees who now tend to think like “farmers.”
Consumer Banking

Webinar

Credit unions: Top challenges in 2023 and how to address them

Upcoming: Jun 8, 2023

Join us for this complimentary BAI webinar to hear Wipfli’s Alison Herrick, CPA, and Katie Kennedy, CFE, CUCE, share insights on the top challenges and concerns facing credit union leaders today, including recruiting talent, employee development, member engagement, regulatory overview,...
Compliance, Regulation & Risk

Article

Mobile matters when it comes to choosing a bank

May 11, 2023

By Edmund Lawler
Regardless of an institution’s size, existing and would-be customers are focused on the features and functionality of its mobile app.
Digital Banking

Report

Meeting the challenge of new customer acquisition

May 11, 2023

Today’s slow-growth environment is a challenging headwind for financial institutions. This is leading to banks and credit unions reevaluating their new customer acquisition strategies for consumers and small business. In this month’s BAI Executive Report, we explore the current...
Consumer Banking

Webinar

Loyalty is not dead, we’re just bad at it

Upcoming: Jun 7, 2023

Financial institutions face unique challenges in today’s tough economy, with consumers demanding more and making it harder to keep them loyal. If you're a banker or involved in the financial industry, this webinar is for you. We'll dive deep into...
Marketing & Sales

Article

How banks can stay ahead of the fraudsters

May 10, 2023

By Dave Scola
The only real solution is to build a system that allows for new monitoring technologies that can handle the volume and speed of these transactions.
Fraud Prevention

Podcast

Exploring the “flaw of averages” at banks

May 9, 2023

By Terry Badger, Sam Savage
Sam Savage from Probability Management joins us on the BAI Banking Strategies podcast to explain why banking institutions should rethink how they deal with uncertainties.
Technology

Article

Better customer outcomes with process intelligence

May 8, 2023

By Bruce Orcutt
This data-driven approach to assessing entire business workflows can put loan applications, digital customer onboarding and more under the microscope.
Technology

Article

Managing the risks and rewards of faster payments

May 5, 2023

By Eric Tran-Le
Small and midmarket financial institutions need layered approaches to fraud prevention that also support a differentiated banking experience.
Customer Experience