Banking Strategies to Power Smart Decisions

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Article

Jun 9, 2023

To realize the full potential of their acquisition efforts, banks need to an intense focus on customer engagement to build and sustain sticky relationships.

Article

Jun 8, 2023

Yabx Technologies, a Netherlands-based fintech upstart, is matching mobile phones and alternative data to expand lending services in the developing world.

Report

Jun 8, 2023

The rapid growth of digital banking and its focus on do-it-yourself has contributed much to a greater Venn overlap between customer service and the banking customer experience overall. In this month’s BAI Executive Report, we get more into...

Article

Jun 7, 2023

The new generation of money management tools enables the development and deployment of tailored solutions that serve highly specific individual needs.

Podcast

Jun 6, 2023

Joan McGowan and Tom French, both from SAS, join us on the BAI Banking Strategies podcast to talk about how the recent banking crisis has reframed how the industry contends with risk.

Article

Jun 5, 2023

Banks and credit unions that implement the right digital strategies and invest in their platform can prove their worth to small-business customers.

Article

Jun 2, 2023

Security experts weigh in on how banking institutions can keep customers safer without bogging down their mobile user experience.

Webinar

Upcoming: Jun 29, 2023

In this webinar, we’ll present ideas for keeping policies and procedures aligned, while supporting the organization’s business model. We’ll also consider the customer experience and how policies and procedures must reflect evolving customer needs and preferences. Please join us for...

Report

May 31, 2023

Digital banking continues its forward march in both volume and sophistication. By skillfully leveraging technology and data, financial institutions are creating digital experiences that attract, engage and retain customers. BAI recently spoke with several prominent individuals within the financial services industry...

Podcast

May 30, 2023

Michael Liersch from Wells Fargo joins us on the BAI Banking Strategies podcast with insights on how banks can help families build more open relationships about money, and why it’s in the banks’ interests to do so.

Article

May 25, 2023

In the latest BAI Executive Report, we examine new customer acquisition, the leading issue identified in the 2023 BAI Banking Outlook survey.

Article

May 24, 2023

Across all age groups, users’ comfort level with mobile banking has increased dramatically, with apps taking precedence over desktop or in-person options.

Webinar

Upcoming: Jun 14, 2023

Join BAI’s Terry Badger and Matt Hertel from UKG for a discussion about performance metrics that can help your financial institution to increase wallet share, optimize branch services and better utilize lobby staff....

Article

May 24, 2023

Banks that provide a seamless, digitally optimized online application experience will be well positioned to attract business and increase profitability.

Article

May 23, 2023

Institutions going down this path should consider their broad objectives, strengths and weaknesses, as well as which market segment to prioritize.

Article

May 22, 2023

BaaS has reached a fork in the road, and financial institutions get to choose which way to go. But one of those roads offers greater control for banks.

Whitepaper

May 22, 2023

ChatGPT has been the talk of the town since the AI-powered chatbot that creates human-like conversations was released late last year. But it’s more than just talk. In this Q&A with Jake Tyler, Virtual Assistant Specialist at Glia you'll find out:...

Article

May 19, 2023

Outsourcing networks to third parties can help ease labor concerns while expanding availability and driving greater customer satisfaction.

Article

May 18, 2023

Jon Voorhees from Wells Fargo shares his thoughts on the transition from primary source of connection to a more secondary role.

Article

May 17, 2023

Gen Z has grown up with a high degree of digital comfort – this includes learning about banking products from snackable videos made by “finfluencers.”

Article

May 16, 2023

Creating an intuitive mobile user experience, prioritizing personalization and providing in-depth education are key in connecting with Gen Z.