Comprehensive policies and processes to reduce the possibility of flawed algorithms can reduce the risk of discriminating against customers.
With credit and debit cards, banking organizations have an opportunity to remind customers of their innovation, personalization and relevance to drive additional engagement.
High on the list: A bank should only experiment with a fintech if it has a clear goal and purpose in mind.
Learn about the impact mergers and acquisitions are having on the financial services industry — as well as best practices if your organization is considering an M&A — in the latest BAI Executive Report.
The clear trend is toward digital, but payments using paper still represent a big chunk of the market.
There’s a big opportunity for community banks to capitalize on the trust and goodwill they built with SMBs during the pandemic.
Balancing between fraud prevention and consumer friction is difficult and requires the correct verification tools and strategies. This white paper examines the payments and crypto industries’ challenges around digital identity verification.
Lenders and depositories must use leading-edge intelligence to earn consumers’ business. Learn where consumer expectations are now and predictions for where they’re heading in this report.
A digital, customer-centric approach provides a path for banks to reinvent themselves as true innovators.
On the podcast, Rajesh Shah from Citizens Bank and Bal Shukla from Infosys discuss why lending is the right product set for banks to build strong relationships with younger Americans.
Banks need to embrace all the technological tools available to rebuild that close relationship with their customers via their phones.
Financial institutions need to rise to that challenge, while at the same time ensuring that customers' accounts are well-protected from fraud.
Learn how financial services organizations can prepare for and capitalize on M&A growth opportunities in this report.
Using a range of voices and research can support bold ideas for programs that engage customers and lead to sustainable success.
A 60-strong coalition of institutions is working together on CHUCK, similar to Zelle but without requiring the sender and receiver to use the same network.
Jason Kratovil, head of public policy at SentiLink, stops by the BAI Banking Strategies podcast to discuss credit washing and the cost it's imposing on the banking industry.
By connecting the dots for what these customers want and need, banking institutions can put them at the center of the relationship.
Cybersecurity success depends on three factors: people, passwords and apps.
Regulation F gives consumers more control over how debt collectors communicate with them. In this white paper, you’ll gain insights on creating a successful and compliant collections communications strategy to make every call, text and email count.
Consolidating data management and communications platforms makes it easier to execute best practices and proven strategies.