TD wants to be the ‘go-to’ bank for Black and Latinx customers

Michael Innis-Thompson, the head of community lending at TD Bank, joins us to talk about TD's $105-million fund to help minority-owned small businesses and an even bolder initiative that the bank is undertaking.

By |2021-08-03T07:28:14-05:00August 3rd, 2021|Comments Off on TD wants to be the ‘go-to’ bank for Black and Latinx customers

Banks must prepare for a new debt collection rule

When a bank or credit union improves its collections operation, it increases the odds of being top-of-wallet when customers start paying back what they owe.

By |2021-08-02T13:28:38-05:00August 2nd, 2021|Comments Off on Banks must prepare for a new debt collection rule

Enabling team collaboration to drive next-gen CX

Integrated contact centers and unified communications at banks and credit unions can increase the efficacy of business processes and improve customer engagement.

By |2021-08-03T07:04:52-05:00July 30th, 2021|Comments Off on Enabling team collaboration to drive next-gen CX

Change is here for the regulators and the regulated

A waning pandemic, improving technology and a new administration in Washington could soon influence the compliance environment. We examine these three areas in the latest BAI Executive Report.

By |2021-07-28T13:08:27-05:00July 28th, 2021|Comments Off on Change is here for the regulators and the regulated

Customer focus is key for middle-market banks

Danelle Faust from Accenture Interactive shares a customer-centered strategy that can help middle-market banks compete more effectively with the industry’s biggest players despite the size gap.

By |2021-07-27T08:43:21-05:00July 27th, 2021|Comments Off on Customer focus is key for middle-market banks

BAI Global Innovation Awards case study: Ownr from RBC Ventures

Ownr pairs technology with world-class support and resources to simplify the process of starting a business. Hear from the CEO of this BAI Global Innovation Awards finalist about the innovation journey she took to bring Ownr to life.

By |2021-07-29T06:57:24-05:00July 26th, 2021|Comments Off on BAI Global Innovation Awards case study: Ownr from RBC Ventures

Sustaining secure remote work beyond COVID-19

Sequestered online workspaces may help banks and credit unions keep sensitive information safe on the end user's computer.

By |2021-07-23T14:40:38-05:00July 23rd, 2021|Comments Off on Sustaining secure remote work beyond COVID-19

Humanizing customer service post-COVID

Whatever the road ahead looks like, lead with empathy and you’ll turn your banking clients into advocates.

By |2021-07-21T09:54:11-05:00July 21st, 2021|Comments Off on Humanizing customer service post-COVID