Planning for current and future needs is key to create a strategy that is viable during COVID-19 and beyond.
The "next normal" is here, driven by consumers who now expect innovative technology and complex banking services.
One side isn’t reckless about risk, and the other knows more words than "no."
Brian Wallace, general manager for banking at Reflexis Systems, joins us with insights on what banks and credit unions can learn from the COVID-19 experience in making their branch operations more efficient.
Accuracy and transparency can combine to reduce risk of problematic bias incidents when deploying applications
Key reason: Research shows that customers are more likely to trust messaging that comes from real people than from institutions.
COVID-19 has created skyrocketing demand for technologies that eliminate the risk of contact and alleviate fears of consumers and merchants. While it’s too early to understand the long-term effects on behavior, it’s not likely that demand will subside. Learn how contactless payments add convenience and the safety consumers demand.
AI techniques can play a valuable role in recognizing potential problems and sending alerts faster than manual or semi-automated processes
For lenders and borrowers with long-standing relationships, reworking the terms and conditions for distressed debt can yield mutual benefit.
A view from the front lines with BAI's Ed Marcheselli.