Eliminating AI bias from bank decision-making
Comprehensive policies and processes to reduce the possibility of flawed algorithms can reduce the risk of discriminating against customers.
Improve customer engagement with your card program
With credit and debit cards, banking organizations have an opportunity to remind customers of their innovation, personalization and relevance to drive additional engagement.
Take these 7 steps when exploring a fintech partnership
High on the list: A bank should only experiment with a fintech if it has a clear goal and purpose in mind.
Bank deal-making is getting even more competitive
Learn about the impact mergers and acquisitions are having on the financial services industry — as well as best practices if your organization is considering an M&A — in the latest BAI Executive Report.
Don’t forget about check fraud
The clear trend is toward digital, but payments using paper still represent a big chunk of the market.
Prioritizing small business as the new retail customer
There’s a big opportunity for community banks to capitalize on the trust and goodwill they built with SMBs during the pandemic.
Digital identity verification for payments
Balancing between fraud prevention and consumer friction is difficult and requires the correct verification tools and strategies. This white paper examines the payments and crypto industries’ challenges around digital identity verification.
How to reshape banking and mortgage with financial data
Lenders and depositories must use leading-edge intelligence to earn consumers’ business. Learn where consumer expectations are now and predictions for where they’re heading in this report.
Personalized, mobile-first banking at scale
A digital, customer-centric approach provides a path for banks to reinvent themselves as true innovators.
Building relationships with the next gen through lending
On the podcast, Rajesh Shah from Citizens Bank and Bal Shukla from Infosys discuss why lending is the right product set for banks to build strong relationships with younger Americans.
Digital banking can be more than glorified self-service
Banks need to embrace all the technological tools available to rebuild that close relationship with their customers via their phones.
Consumers expect faster and easier in the payments space
Financial institutions need to rise to that challenge, while at the same time ensuring that customers' accounts are well-protected from fraud.
Bank M&A is here to stay
Learn how financial services organizations can prepare for and capitalize on M&A growth opportunities in this report.
A holistic approach to diversity in banking
Using a range of voices and research can support bold ideas for programs that engage customers and lead to sustainable success.
Opening closed networks: P2P payment innovation at community banks
A 60-strong coalition of institutions is working together on CHUCK, similar to Zelle but without requiring the sender and receiver to use the same network.
The “credit washing” mess and how banks can avoid it
Jason Kratovil, head of public policy at SentiLink, stops by the BAI Banking Strategies podcast to discuss credit washing and the cost it's imposing on the banking industry.
Attract small businesses with a holistic banking experience
By connecting the dots for what these customers want and need, banking institutions can put them at the center of the relationship.
Fraud fighters secure digital banking’s weakest links
Cybersecurity success depends on three factors: people, passwords and apps.
How to reach consumers more efficiently while complying with Regulation F
Regulation F gives consumers more control over how debt collectors communicate with them. In this white paper, you’ll gain insights on creating a successful and compliant collections communications strategy to make every call, text and email count.
How banks can transform CX today
Consolidating data management and communications platforms makes it easier to execute best practices and proven strategies.