Humanizing digital channels is all about empathy
The key is putting the customer first: Know what they need, what they are trying to achieve and how you can best help them.
Making an M&A deal into a win-win
With countless pitfalls possible, institutions must stay focused on what’s important to better ensure a smooth integration.
How to create a personal banker for everyone
AI-powered knowledge management technology can improve customer financial wellness, grow balances and drive product sales.
Embedded banking: Debunking the myths
Embedded banking offers banks and credit unions an exciting way to conveniently serve existing customers and members as well as reach entirely new users through partnerships. Learn about five misconceptions preventing financial institutions from leveraging this game-changing technology.
Small business recovery in light of the FI paradigm shift
To better understand how COVID impacted small businesses and to measure the growing threat of non-traditional lenders to traditional FIs, Alkami surveyed 400 small businesses about their outlook, priorities, and perceptions regarding banking and lending. Learn how you can put these findings into action.
Data’s expanding role in protecting against fraud
Greg Kanevski from ServiceNow shares insights on how banks and credit unions can put data to better use to push back on fraudsters and save big money in the process.
The X factor for improving front-line employee engagement
Observational coaching embeds knowledge and skill to drive successful behaviors and positive culture for maximizing business performance impact.
Fueling the data analytics engine
Hidden within the piles of documents at banks and credit unions is a reservoir of insights that intelligent automation can bring to life.
Ready data can smooth an acquisition
The benefit of providing near-real-time insight into client engagement, conversion performance and growth synergy capture cannot be overstated.
Where does digital transformation go from here?
This month’s BAI Executive Report offers relevant insights for financial services organizations regardless of where they are in their digital journey.
Banking opportunities growing on the farm
With mortgage, auto and other loan markets slowing, agricultural businesses may offer community institutions a new way to reap profits.
Tapping into a new talent pool for banking
On the BAI Banking Strategies podcast, Craig Alexander from BMO Financial Group explains their new hiring program focused on refugees and other displaced people.
The win-win for banks promoting financial literacy
Data can help institutions provide educational content to raises their customers' knowledge base while also helping with retention and cross-sell strategies.
The rise of the hybrid call center
A partially remote workforce brings both benefits and challenges for banks and credit unions.
Letting the customer pick time and place
Making appointments at banks, which exploded during the pandemic, is evolving to meet a growing demand for certainty and convenience.
The challenges around digital identity verification
Consumers expect trust and strong security when banking online. Learn how to foster secure and seamless digital banking experiences while overcoming challenges around ID verification.
4 reasons to build a digital-only brand
Launching a digital-only brand is an opportunity to test new technology, reach more people and diversify revenue streams. Learn why this digital transformation project may be right for you.
Stay ahead of neobanks by exploiting their weaknesses
With the right technology, community banks and credit unions can offer options at a fraction of the cost of a digital bank or stand-alone digital branch.
Quick Q&A on Customer Engagement
BAI talks with Relay Network CEO Matt Gillin about the ways banks can reactivate their dormant customers and reap the rewards of their lifetime value.
Why Know Your Business should be a bank’s business
On this week’s BAI Banking Strategies podcast, Heidi Hunter from IDology tells us why KYC’s close cousin is important for banking institutions and how they can do it more effectively.