The imperative for personalized digital experiences
Planning for current and future needs is key to create a strategy that is viable during COVID-19 and beyond.
Staying ahead of digital transformation in hyperdrive
The "next normal" is here, driven by consumers who now expect innovative technology and complex banking services.
Forging stronger bonds between marketing and compliance
One side isn’t reckless about risk, and the other knows more words than "no."
Getting the most out of that reopened branch
Brian Wallace, general manager for banking at Reflexis Systems, joins us with insights on what banks and credit unions can learn from the COVID-19 experience in making their branch operations more efficient.
Explainable AI: Taking the algorithm out of the black box
Accuracy and transparency can combine to reduce risk of problematic bias incidents when deploying applications
Social selling is a winning strategy for banks
Key reason: Research shows that customers are more likely to trust messaging that comes from real people than from institutions.
What’s Next for Cards: Contactless Cards, From Novelty to Essential Capability in Six Weeks
COVID-19 has created skyrocketing demand for technologies that eliminate the risk of contact and alleviate fears of consumers and merchants. While it’s too early to understand the long-term effects on behavior, it’s not likely that demand will subside. Learn how contactless payments add convenience and the safety consumers demand.
Early warning indicators can help manage credit risk
AI techniques can play a valuable role in recognizing potential problems and sending alerts faster than manual or semi-automated processes
Using forbearance agreements in the ‘new normal’
For lenders and borrowers with long-standing relationships, reworking the terms and conditions for distressed debt can yield mutual benefit.
Changing the thinking on compliance training
A view from the front lines with BAI's Ed Marcheselli.