Digital banking catches a tailwind

Digital banking was already growing at a healthy clip when the coronavirus arrived in the U.S. in early 2020, and it’s only gained momentum as branch visits and face-to-face interactions have largely dried up.

BAI research directors Mark Riddle and Jason Mencias discuss results from recent BAI surveys on digital banking trends, what different demographics value and how financial institutions are handling the pandemic’s disruptions.

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Terry Badger is the managing editor at BAI.

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