Podcast: Employee engagement, customer experience and banking excellence
The drive for stellar customer service has been a constant in banking for generations. But the explosion of new digital technologies means a host of new ways to reach that goal—and a good share of confusion as well.
Titi Cole, executive vice president, head of operations at Wells Fargo, discusses these issues in advance of her presentation at BAI Beacon 2018. By equipping employees the right way—and satisfying their desire to make a difference—banks can realize quantum leaps in meeting the financial needs of consumers.
Listen weekly on BAI Banking Strategies or subscribe to the podcast via:
You can listen to the archive of the podcast on the apps above or visiting BAI’s podcast page.
Want more Banking Strategies? Sign up for our free newsletter!