Getting the most out of that reopened branch

Across the country, banks and credit unions are welcoming customers back into their branches. But like other businesses reopening their doors, there are clear differences between how things worked pre-March 2020 and how they’ll be going forward.

Brian Wallace, general manager for banking at Reflexis Systems, joins us with insights on what financial institutions can learn from the COVID-19 experience in making their branch operations more efficient.

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Terry Badger is the managing editor at BAI.

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