Growing branch value while shrinking the footprint

Bank branches were already evolving when the coronavirus arrived last spring, and the pandemic has only added to that state of change.

Sue Dowd,  senior vice president of retail strategy at design firm Miller Zell, joins us to discuss branch safety measures during COVID and how financial institutions are trying to get more out of less space.

Subscribe to the BAI Banking Strategies Podcast:

Apple Podcasts
Google Play

Terry Badger is the managing editor at BAI.

Want more BAI Banking Strategies? Sign up for our daily newsletter.