As though today's banking industry hurdles aren't enough, community banks are fighting to keep their customers happy in an era of high-stakes high tech and increasing competition for all corners. Nancy Graves, CEO of the Bank of New Jersey, shares how her institution found its place in the market, which in turn has preserved an excellent standing among its Garden State clientele.
From the podcast:
- Lou shares a presentation where Jim Kittridge explains how setting up one universal teller line across 'partner community banks' could transform the industry today.
- Want more discussions with Community Bank executives? Check out our recent discussions with Michael Rauh and Jill Castilla.
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