BAI Managing Editor Lou Carlozo
Lou Carlozo Nov 6, 2018

Podcast: Branches, digital channels and customer experience without equal



More than ever, banks need to combine the physical and the digital into an omnichannel experience that exemplifies customer experience at its finest. Consumers expect no less, so how can banks cross the finish line first?

Tom McDermott, the co-founder and managing partner of Inver Consulting Group,  during an interview at BAI Beacon 2018 in Orlando, built the case for and explained the steps to this winning integration.

Listen weekly on BAI Banking Strategies or subscribe to the podcast via: 

You can listen to the archive of the podcast on the apps above or visiting BAI's podcast page.

Want more Banking Strategies? Sign up for our free newsletter!

BAI Banking Strategies

Thank you for visiting BAI Banking Strategies. To view more, please Subscribe or Login.

Dismiss