Podcast: Community banking and the drive for excellence

The BAI Banking Strategies podcast kicks off season 3 with Jill Castilla, President and CEO at Citizens Bank of Oklahoma. The institution has roots that go back more than 100 years–to a time before Oklahoma was a state–and on this episode, Castilla talks about how her bank has learned to adapt to the times to stay healthy and relevant. She also shares some of her best practices in areas such as finding, hiring and retaining the best talent. 

From the podcast:

  • Lou references an interview conducted in 2016 with Simon Sinek.

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