Podcast: Delighted customers through dedicated employees

Financial institutions—and rightly so—put much emphasis on making consumers happy. But to that end, employees on the front and back end hold the keys to success.

Jamie Frogale, director of learning and development at Arlington Community Federal Credit Union, discusses how managers and leaders can motivate their charges and nurture their growth. Be sure to check out Jamie’s session, You’ve Found the Right People…Now, How do You Keep Them?!,  at BAI Beacon 2018!

 

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