What challenges and opportunities lie ahead for financial services leaders in 2020? What will keep a customer from leaving one bank for another? And will customers trust their money with the Googles, PayPals and Apples of the world?
BAI recently conducted its BAI Banking Outlook: Trends in 2020
research, and BAI’s Karl Dahlgren
and Jason Mencias
stopped by the podcast studio to walk us through the findings.
Subscribe to the BAI Banking Strategies
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d or Google Play
. You can also listen to the archive of the podcast on BAI's podcast page.
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Matt McGuire is the digital director at BAI.