What challenges and opportunities lie ahead for financial services leaders in 2020? What will keep a customer from leaving one bank for another? And will customers trust their money with the Googles, PayPals and Apples of the world?
BAI recently conducted its BAI Banking Outlook: Trends in 2020
research, and BAI’s Karl Dahlgren
and Jason Mencias
stopped by the podcast studio to walk us through the findings.
Subscribe to the BAI Banking Strategies
podcast on iTunes
or Google Play
. You can also listen to the archive of the podcast on BAI's podcast page.
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Matt McGuire is the digital director at BAI.