If you’ve ever wondered why banks should teach employees serious content in amusing and engaging ways, consider the bottom-line effect it can have on customer interaction and experience.
John Findlay, founder and CEO of Launchfire, walks listeners through the benefits of gamification and how it takes talent management to the next level.
Listen weekly on BAI Banking Strategies or subscribe to the podcast via:
You can listen to the archive of the podcast on the apps above or visiting BAI's podcast page.
Want more Banking Strategies? Sign up for our free newsletter!