BAI Managing Editor Lou Carlozo
Lou Carlozo Apr 24, 2018

Podcast: How banks will win customers in a "do it for me" payments world

With artificial intelligence taking off, banks find themselves in an unprecedented position to meet and anticipate customer needs. But on the payments side of the equation, there's still a struggle to connect the dots of consumer experience. Can financial institutions play the role of catalyst? Fran Duggan, CEO of Payrailzshares how banks can indeed make it happen—though he stresses that there's still a long way to go.

From the podcast:

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