BAI Managing Editor Lou Carlozo
Lou Carlozo Oct 16, 2018

Podcast: Humanizing the digital banking experience with Jim Marous



BAI and the Digital Banking Report recently released “Humanizing the Digital Banking Experience” at BAI Beacon. The report details how banks have an opportunity to humanize customer engagement on their digital platforms. Digital Banking Report owner and publisher Jim Marous discusses why banks lag behind and ways they can bring their experience up to speed via technologies such as AI.

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