For all the talk about interactive technology, it's more than just chatbots. Questions and answers represent just the first dimension of human-machine interplay; in the not too distant future, banks will leverage artificial intelligence to help customers manage their finances in real time. Michelle Moore, head of digital banking for Bank of America, discusses the initiatives under way to bring about this unprecedented high-tech change.
From the podcast:
Listen weekly on BAI Banking Strategies or subscribe to the podcast via:
You can listen to the archive of the podcast on the apps above or visiting BAI's podcast page.
Want more Banking Strategies? Sign up for our free newsletter!