Podcast: The bank branch dilemma: Smart answers to vexing questions
The conversation surrounding bank branches, and their future, continues to dominate conversation in financial services. Variables run the gamut from staffing levels to overall customer usage, and how the latter will drive quality and quantity in the former. David Kerstein, president and founder of Peak Performance Consulting Group, reveals how the common assumptions about branches aren’t always spot on, while offering precise insights on the road ahead—including what needs to change and how.
From the podcast:
- If you enjoyed this podcast, check out: How branch customer and employee analytics can drive enhanced profitability.
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