Digital transformation. The term and the concept predate smartphones and widespread internet usage. Yet if it’s time to bring the idea up to date in an age of AI and machine learning, what does this mean for the financial services industry? And what's the best way to approach strategy even as the pace of transformation has turned into the financial services equivalent of a rocket launch?
Kim Capps, chief operating officer for Southern Bank, shares how financial institutions and community banks in particular can keep up the unprecedented changes.
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